Review History for anonymous

Coronado Villas


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anonymous

Resident 2019 - 2020

6/12/2020

I have never been so frustrated and speechless by an apartment complex I lived in. Here we go. On a rainy saturday the majority of my bedroom (I live in a one bedroom) flooded so I immediately called the office and told them. They had a maintenance worker come to my apartment a little later and I was told that since it was still raining I had to wait until Monday for them to bring in any equipment. He did not offer any extra fans, pull back the carpet or even explain what the protocol was for this situation, but since I trusted they knew what they were doing that was how the conversation ended. That day I moved all of my belongings out of the bedroom until the issue was fixed. He came back again on Tuesday to give me a bacterial spray to put on the carpet and then left. So about a week and a half later (the issue had still not been fixed) I find MUSHROOMS growing IN my bedroom. I then found out later after just 5 minutes of googling that proper protocol after water damage to carpet is to take out the carpet pad and replace it with a new one because it can harbor mold and fungi if still damp. My bad for assuming they knew what they were doing as an apartment complex I guess? I called the office again and told the manager about the mushrooms and asked again to notify me when the foundation issue was fixed. I was never notified of the fixed foundation (after calling and asking multiple times to be updated) so that was over 3 weeks of not being able to use my only bedroom while still paying for it. After I asked if I would be compensated in some way for not being able to use half of my apartment for nearly a month, the blame was put on me for "not calling and emailing them more often," even though they were well aware of the emergency maintenance issue and as a competent apartment complex you should know proper protocol. Not one apology for living in a mushroom/mold infested apartment. Just push the blame onto the tenant is their philosophy. The management company and complex are trash, save your money and your health. Don't live here.

Review 3 out of 37

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Coronado Villas

March 2024

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