Pecan Creek on McKinney Apartments
#7,518 #11 #1,231

What is epIQ?

Pecan Creek on McKinney Apartments

3500 East McKinney Street, Denton, TX 76209
(89 Reviews)
$1,461 - $1,861/mo

Floor Plans & Pricing

2 Bedrooms

Yellow Rose

2 Beds, 2 Baths | 950 sq. ft.

$1,461

3 Available Units

See Floor Plan Details

3 Bedrooms

Red Rose

3 Beds, 2 Baths | 1,100 sq. ft.

$1,679

3 Available Units

See Floor Plan Details

4 Bedrooms

White Rose

4 Beds, 2 Baths | 1,300 sq. ft.

$1,861

1 Available Unit

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

B
B

Renter Ratings

C

Review Ratings

Noise

2.9

Grounds

2.2

Safety

2.4

Office Staff

2.9

Maintenance

2.4

Neighborhood

3.6

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

B+

Number of reviews in the past 365 days

16

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

B+

Average time to respond to reviews

4.81 days

View Community Timeline
View Community Timeline

Pecan Creek on McKinney Apartments Reviews

(84)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Resident 1251030

Verified Resident 2022 - 2024

5/13/2024

For the winter season we were not able to use the furnace, and now during the summer the same problem, we are not able to use the A/C since it brings the "skunky" Marijuana smoke smell that sips into our unit from a stubborn Marijuana… See More>
    Manager

    5/18/2024

    Pecan Creek on McKinney Apartments
    Thank you for leaving a review. We have smoking policies in place to ensure our residents have a positive living experience, so we are disappointed to learn of your observations. We would like to speak with you and develop a course of action, so please give us a call or stop by our office for a chat. We look forward to speaking with you.
    Review Author Icon

    Resident 1250645

    Verified Resident 2020 - 2024

    5/12/2024

    I don't like begging for maintenance to fix something that needs repaired. Whenever I make a request can take 3 weeks to months. Quite annoying! The compound is very dirty. Side walks behind the apartment are full of dogs poop. Some people walk the dogs… See More>
      Manager

      5/16/2024

      Pecan Creek on McKinney Apartments
      Our goal is your comfort and well-being, and we appreciate the heads up about your concerns regarding the upkeep of our community and the service provided by our team. We would like the opportunity to restore your comfort, so please give us a call or stop by our office for a chat. We look forward to a productive conversation.
      Review Author Icon

      anonymous

      prospectiveVisited 2024

      2/8/2024

      Came in and did a tour. The place was very nice and I loved the layouts. Me and my husband are down sizing so we have been looking around. Melissa was very helpful with all of our questions and needs in a timely manner as… See More>
        Manager

        2/11/2024

        Pecan Creek on McKinney Apartments
        Thank you for taking the time to explore our community! We are grateful to be a candidate for your future home and are glad to hear that Melissa was able to keep perfect pace with you and your husband. It was a joy hosting you, and we hope to see you both again soon!
        Review Author Icon

        Resident 1207820

        Verified Resident 2020 - 2023

        12/12/2023

        When we moved in, the counters and tub and tiles had been sprayed over with a coating to make it look like new counters and tub and tile. But it isn't and has just peeled away. I have never lived in a place… See More>
          Manager

          12/14/2023

          Pecan Creek on McKinney Apartments
          Thank you for taking the time to share your review. Our team appreciates your faith in our efforts to provide excellent service and a comfortable living experience. We will gladly speak with you directly, so please contact our regional customer care group at Central@HighmarkRes.com. Be sure to refer to this review and the apartment name in the subject line or body of the email so we can expedite our response. We look forward to hearing from you soon. Thank you!

          Updated Review

          Review Author Icon

          Resident 1090436

          Verified Resident 2021 - 2023

          12/8/2023

          It's been bad! Me and my sister are not noise tolerant, and the people upstairs have been very, very unkind-especially to us as 62 year old women! Plus I have had kids coming and knocking on my door and running like cowards!! I had one… See More>
            Manager

            12/13/2023

            Pecan Creek on McKinney Apartments
            We appreciate that you have shared your experience. Our team regrets if sounds from neighbors and unsupervised children are causing concern. You and your sister are welcome to reach out to us to discuss this in more detail in hopes that we can help you feel more comfortable.
            Review Author Icon

            Resident 1197241

            Verified Resident 2019 - 2023

            11/7/2023

            Ownership has changed several times since moving in. Apartment upgeades would be very much appreciated esoecially the appliances. Neighbors are normally nice and courteous. Parking can sometimws be a challenge, especially for handicapped individuals.

              Manager

              11/13/2023

              Pecan Creek on McKinney Apartments
              Thank you for pointing out some areas of our community that could use enhancement. We appreciate your suggestion about some needed upgrades to your apartment home as well as ensuring appropriate access to parking for our residents with disabilities. We'd love to connect with you about these and any other matters, so please contact our office team.
              Review Author Icon

              Resident 1197227

              Verified Resident 2020 - 2023

              11/7/2023

              Terrible as of now they never can keep maintenance and the rent is to high for the inside to be looking the way it does and they keep goin up on rent w/o a remodel also there is only one staff is Malissa who's very… See More>
                Manager

                11/14/2023

                Pecan Creek on McKinney Apartments
                Thank you for sharing your experience and kind words for Malissa's support. Providing consistent and helpful service is a priority for our entire team, and we are sorry to read your comments to the contrary. Your feedback is valued and will be discussed as we seek improvement opportunities. We are here to help, so please reach out anytime.
                Review Author Icon

                Resident 1187441

                Verified Resident 2021 - 2023

                10/6/2023

                Maintenance is crap takes forever to get thing's repaired and the property is dirty including stairwells I would not recommend this complex to anyone I loved it when I moved here originally but not now

                  Manager

                  10/14/2023

                  Pecan Creek on McKinney Apartments
                  We appreciate your taking the time to share a review. Our team aims to provide excellent maintenance service, and we regret your decreased satisfaction. Please call or stop by the office to provide additional information that will help us elevate your experience.
                  Review Author Icon

                  Resident 1187428

                  Verified Resident 2023

                  10/6/2023

                  Maintenance issues addressed promptly and courteously. Office staff pleasant, helpful, knowledgeable. Littering is a problem but trash receptacles emptied regularly; however, grounds are full of litter.

                    Manager

                    10/10/2023

                    Pecan Creek on McKinney Apartments
                    It makes us so happy to hear you love living in our community! Our team appreciates your recognition of our quick service and upkeeping efforts. We would like to hear more about your littering observations, so please give us a call or stop by our office for a chat. Thank you!
                    Review Author Icon

                    Resident 1180772

                    Verified Resident 2022 - 2023

                    9/14/2023

                    Quiet for the most part,but as for the apartment management can't say there the best at attending to the tenants needs. we've been told things were going to get fixed on a certain day just for no one to show up. ive fixed my… See More>
                      Manager

                      9/22/2023

                      Pecan Creek on McKinney Apartments
                      Thank you for providing a review of our peaceful community. We appreciate that you have shared your concerns about our maintenance response times and regret that the temporary solution presented for the sink matter was not a fit for your family. Our team aims to provide prompt and helpful support and will discuss improvement opportunities. Please call or stop by our office if this is unresolved or if we can provide other help.

                      Updated Review

                      Review Author Icon

                      Resident 1062134

                      Verified Resident 2021 - 2023

                      9/10/2023

                      I love living here however the roaches are horrible, also there is a constant stream of trash in the breeze way. It doesn't matter how many times I sweep, the kids drop trash all over and do not pick up. The kids run screaming up… See More>
                        Manager

                        9/15/2023

                        Pecan Creek on McKinney Apartments
                        We're delighted to hear that you love living here and appreciate your positive feedback. We understand your concerns regarding roaches and cleanliness in the breezeway. Our team is committed to providing a pleasant living environment for all residents and we want to maintain a clean and peaceful community for everyone to enjoy. Please call or come by our office at your earliest convenience for us to address this with you directly.
                        Review Author Icon

                        Resident 1178312

                        Verified Resident 2023

                        9/8/2023

                        I honestly haven't had many problems! All my work orders have been done, it's taken some time but I know they are doing the best they can. The trash can areas are horrible and over filling, it's just a sore eye to look at? but… See More>
                          Manager

                          9/12/2023

                          Pecan Creek on McKinney Apartments
                          Thank you for sharing about how our team comes through and for noticing our diligent efforts. We are grateful to hear your perspective on our dumpster area and will be glad to hear any further thoughts you may have, as we always want to meet our residents' expectations. Reach us in the office anytime!
                          Review Author Icon

                          Resident 1166760

                          Verified Resident 2020 - 2023

                          8/4/2023

                          My experience as of lately is horrible! You call for a work order and it takes months to get fixed,I'm told that they take high priority I least this apartment I assumed all things should be priority and working

                          Manager

                          8/9/2023

                          Pecan Creek on McKinney Apartments
                          Thank you for sharing your feedback. Providing well-maintained apartment homes and prompt service is a priority for our team, and we are sorry if you have experienced anything less. Please call or stop by our office so we can discuss addressing your concerns. We look forward to hearing from you.
                          Review Author Icon

                          Resident 1150124

                          Verified Resident 2015 - 2023

                          6/13/2023

                          I've enjoyed living in the apts yet there have been problems with maintenance high turn over rate on managers an maintenance workers an I understand that the economy is in an uproar yet raising the rent with no amenities an no remodeling of Apts I… See More>
                            Manager

                            6/16/2023

                            Pecan Creek on McKinney Apartments
                            We greatly appreciate your valuable feedback on our apartment community. We will focus on some of your recommendations about our maintenance service, trash service, and pool. We want to learn more about your experience to improve, so please call or visit our office when you have a moment to discuss your experience in further detail. Thank you!
                            Review Author Icon

                            Resident 1149238

                            Verified Resident 2019 - 2023

                            6/11/2023

                            I have been here several years. There is a lot of turnover in management. Maintenance is mostly responsive. Rent is getting too high though, considering the age and how outdated they are. The "updates" are literally new carpet that looks like the old stuff, and… See More>
                              Manager

                              6/14/2023

                              Pecan Creek on McKinney Apartments
                              We appreciate your sharing this feedback. Providing well-maintained and cost-effective apartment homes is a priority, and we are sorry to learn of your disappointment. Our team will discuss your comments to look for opportunities to improve the experience, but we also welcome you to call or stop by anytime you want to speak with us about how we can increase your satisfaction. Thank you.

                              Updated Review

                              Review Author Icon

                              Resident 1032928

                              Verified Resident 2016 - 2023

                              6/9/2023

                              Most of the time, it's okay. But, I believe it's seriously understaffed. The office doesn't open before 10am,and, usually you have to leave a message. Repairs take forever and the local trashcan on property may be emptied once a week...if we're lucky. … See More>
                                Manager

                                6/14/2023

                                Pecan Creek on McKinney Apartments
                                We appreciate your sharing these concerns. Our team works hard to provide excellent service and is sorry you are disappointed. We will discuss opportunities to improve and welcome you to stop by or call the office anytime there are matters we can address. Thank you.
                                Review Author Icon

                                Resident 1122257

                                Verified Resident 2021 - 2023

                                3/15/2023

                                At first I liked this apartment, and with the first management staff. Buy now, am not sure if there is a management, or they not doing their job, I don't know. The apartment is not being cleaned, those tenants with… See More>
                                  Manager

                                  3/22/2023

                                  Pecan Creek on McKinney Apartments
                                  We appreciate your review and regret to see your disappointment with maintenance issues and our response to them. Your feedback is essential to our team, and we will discuss opportunities to work with residents to address the pet pickup issue. We hope you will call or stop by the office so we can speak with you about the privacy issue you mentioned. Thank you.

                                  Updated Review

                                  Review Author Icon

                                  Resident 1003601

                                  Verified Resident 2018 - 2023

                                  3/12/2023

                                  The children around here aren't supervised therefore I can't go to the pool, they run up and down the breeze ways yelling, knocking on doors and running away. There is trash left behind in the breeze way from everybody as well as cigarette butter The… See More>
                                    Manager

                                    3/16/2023

                                    Pecan Creek on McKinney Apartments
                                    Thank you for acknowledging the hard work of our dedicated maintenance team! We appreciate you taking the time to share your feedback with us, and we will be sure to remind our residents of our community policies. Do not hesitate to reach out if there is anything else we can do to improve your experience.
                                    Review Author Icon

                                    Resident 1108636

                                    Verified Resident 2022 - 2023

                                    2/3/2023

                                    There is animal feces all over the property m, the dumpster stays over flowing. Neighbors do not keep gate doors closed. There is animal hair and trash in the breezeway. Melissa was great during the move in but since then my experience has been all… See More>
                                      Manager

                                      2/8/2023

                                      Pecan Creek on McKinney Apartments
                                      While we are pleased that you were satisfied with your move-in experience with Melissa, we are sorry to hear that you have concerns with the upkeep of our community areas. Please call or come by our office so we may learn more and address this promptly.
                                      Review Author Icon

                                      Resident 1108475

                                      Verified Resident 2021 - 2023

                                      2/3/2023

                                      When I first moved here it was ok not the greatest but I was comfortable. Except for the fact that no dog owner in my section use a leash for their dogs nor do they pick up their dog poop. Within the last 9 months… See More>
                                        Manager

                                        2/8/2023

                                        Pecan Creek on McKinney Apartments
                                        Thank you for sharing your experience and complimenting Melissa's service. Providing a comfortable and well-maintained community is a priority, and we are sorry to hear about your decreased satisfaction. We will look for opportunities to increase your happiness and hope you will call or stop by the office anytime we can help you.
                                        Review Author Icon

                                        Resident 1083342

                                        Verified Resident 2017 - 2022

                                        11/8/2022

                                        I'm good, I like peaceful in my neighborhood is silence the area are good and I have all short distance. And my Dr offices too. The areas the park shopping Walmart is very short distance y. Sorry for my inglish

                                          Manager

                                          11/11/2022

                                          Pecan Creek on McKinney Apartments
                                          We also love the wonderful location of our community and the peaceful atmosphere we have. Thank you for taking the time to share your feedback with us!
                                          Review Author Icon

                                          Resident 1074850

                                          Verified Resident 2022

                                          10/12/2022

                                          There are roaches and management is fully aware and acts surprised. Maintenance is slow and has no urgency in making repairs. Staff seems like they don't have any true training. Appliances are old. Pool is rarely open. Nice size apartments

                                            Manager

                                            10/25/2022

                                            Pecan Creek on McKinney Apartments
                                            While we are glad that you enjoy your spacious apartment, we want the rest of your experience to be just as good. Thank you for alerting us to the pest control and maintenance concerns. Our regional customer care group would be pleased to speak with you directly, so please contact us at Central@HighmarkRes.com. Be sure to reference this review and the apartment name in the email so we can expedite our response. We look forward to hearing from you soon.
                                            Review Author Icon

                                            Resident 1043513

                                            Verified Resident 2010 - 2022

                                            7/10/2022

                                            My experience for Pecan Creek on McKinney Apartments have been great! I have lived here for 12 years. I have no problems because my neighbors are friendly. When I submit a maintenance request it is usually done in a timely manner.

                                              Manager

                                              7/14/2022

                                              Pecan Creek on McKinney Apartments
                                              We love to hear from long-term residents such as yourself, and we are thrilled that the last 12 years have been a blast! Our team is dedicated to providing our residents with a stellar living environment, and we are glad your entire experience has reflected this. We hope to continue to impress you in the future and invite you to stop by the office if you need anything.
                                              Review Author Icon

                                              Resident 1032018

                                              Verified Resident 2018 - 2022

                                              6/3/2022

                                              Is been ok, they just can't seem to get the gate situation under control. And that is a big concern because it is for resident safety. And I know that is needs to be addressed and not taken lightly Need to be fixed

                                                Manager

                                                6/8/2022

                                                Pecan Creek on McKinney Apartments
                                                We are glad to hear that you are satisfied with your apartment home. We appreciate your patience with the delay in fixing our gate, and we are doing our best to get it sorted out as soon as possible. Feel free to reach out to our office so that we can update you on our progress.
                                                Review Author Icon

                                                Joshua_B580

                                                prospectiveVisited 2022

                                                1/21/2022

                                                Me and my family were having housing issues (couple places fell through) so we were starting to get desperate. We were overjoyed when we came in to talk to them and they said that they had a unit open up that day. We asked multiple… See More>
                                                  Manager

                                                  2/1/2022

                                                  Pecan Creek on McKinney Apartments
                                                  Joshua, thank you for reaching out. We understand how stressful your temporary living situation must have been and are sorry for any confusion regarding your application. Please contact us at Central@HighmarkRes.com so we can gain some additional insight into your experience and address this situation appropriately. To ensure an expedited response, we kindly request that you refer to this review and include the apartment name in either the subject line or the body of your email. We are glad to hear that you found a solution and wish you well.

                                                  Features & Amenities

                                                  Laundry
                                                  • Washer and Dryer Connections
                                                  Parking
                                                  • Covered Parking
                                                  Pets
                                                  • Dogs Allowed
                                                    Restrictions: Aggressive dogs or any dog with a bite history will not be accepted.
                                                    Less Info
                                                    More Info
                                                  • Cats Allowed
                                                  Other
                                                  • Balcony or Patio
                                                  • Business Center
                                                  • Cable and Internet Ready
                                                  • Central Air Conditioning and Heating
                                                  • Clubhouse
                                                  • Courtyards with Walking Paths
                                                  • DishWasher
                                                  • En-suite Bathrooms
                                                  • Energy Efficient White Appliances
                                                  • Granite Countertops
                                                  • Hardwood Style Flooring
                                                  • Kitchen Pantries
                                                  • Low to Middle Income Options
                                                  • Multi-speed Ceiling Fans with Lighting
                                                  • National Relocation Program
                                                  • On-Site Maintenance
                                                  • Online Resident Services
                                                  • Oversized Closets
                                                  • Picnic Area with Pergola
                                                  • Playground
                                                  • Pool
                                                  • Pre-qualified Renter's Insurance Available
                                                  • Premium Cabinetry
                                                  • Recreation Room
                                                  • Resident Services Coordinator
                                                  • Security Deposit Alternative Available
                                                  • Short Term Lease Available
                                                  • Smoke Free Community
                                                  • Storage Space
                                                  • Vaulted Ceilings
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                                                  Leasing

                                                  Escape the hustle and bustle of everyday life here in Denton, Texas at Pecan on McKinney Apartments. From the beautifully landscaped grounds and attractive architecture to the designer coordinated interiors, we've attended to the details so you can live to the fullest. Our professional on-site management team will assure you experience a lifestyle that is filled with social and educational opportunities, community celebrations and recreational activities. Take a dip in our swimming pool or enjoy a bite to eat in our picnic area. Our residents also enjoy our community clubhouse and computer lab. Call or text us today to schedule your tour!
                                                  Show Less

                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Friday: 10:00 AM - 06:00 PM
                                                  • Saturday: Closed
                                                  This community is managed by

                                                  Highmark Residential

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                                                  Questions & Answers (1)

                                                  Anonymous
                                                  Asked on: 03/19/2018
                                                  Q: What is the estimated utility bill for one person?

                                                  Frequently Asked

                                                  Based on 89 number of votes by renters, Pecan Creek on McKinney Apartments is currently rated 3 out of 5 stars.
                                                  Pecan Creek on McKinney Apartments is rated 2.2/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                  Pecan Creek on McKinney Apartments is rated 2.4/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                  Pecan Creek on McKinney Apartments is rated 2.9/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                  Pecan Creek on McKinney Apartments is rated 2.4/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                  Pecan Creek on McKinney Apartments is rated 3.6/5 stars in our renters neighborhood survey, which is considered average. The complex is located in a neighborhood with some safety or desirability concerns, with limited access to local attractions and services.
                                                  Pecan Creek on McKinney Apartments is rated 2.9/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                  Managers have responded to 100% of their community reviews in the past year.
                                                  Managers have replied within 4.81 days to their community reviews in the past year.
                                                  Highmark Residential
                                                  Dogs Allowed
                                                  Restrictions: Aggressive dogs or any dog with a bite history will not be accepted.
                                                  Cats Allowed
                                                  2 Beds, 2 Baths
                                                  3 Beds, 2 Baths
                                                  4 Beds, 2 Baths

                                                  Contact Property

                                                  Pecan Creek on McKinney Apartments

                                                  May 2024

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                                                  Pecan Creek on McKinney Apartments is a 950 - 1,300 sq. ft. apartment in Denton in zip code 76209. This community has a 2 - 4 Beds, 2 Baths, and is for rent for $1,461 - $1,861. Nearby cities include Argyle, Krum, Corinth, Lake Dallas, and Highland Village.

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