Providence Place Apartment Homes
#7,356 #10 #1,201

What is epIQ?

Providence Place Apartment Homes

3500 Quail Creek Drive, Denton, TX 76208
(142 Reviews)
$1,220 - $1,861/mo

Floor Plans & Pricing

1 Bedroom

Phase II - A1

1 Bed, 1 Bath | 750 sq. ft.

$1,220

1 Available Unit

See Floor Plan Details

2 Bedrooms

Phase II - B2

2 Beds, 2 Baths | 975 sq. ft.

$1,461

1 Available Unit

See Floor Plan Details

Phase II - B1

2 Beds, 1 Bath | 975 sq. ft.

$1,461

1 Available Unit

See Floor Plan Details

Phase I - B1

2 Beds, 2 Baths | 960 sq. ft.

$1,461

See Floor Plan Details

3 Bedrooms

Phase II - C1

3 Beds, 2 Baths | 1,200 sq. ft.

$1,679

3 Available Units

See Floor Plan Details

Phase I - C1

3 Beds, 2 Baths | 1,120 sq. ft.

$1,679

3 Available Units

See Floor Plan Details

4 Bedrooms

Phase I- D1

4 Beds, 2 Baths | 1,260 sq. ft.

$1,861

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

B
B

Renter Ratings

C+

Review Ratings

Noise

2.4

Grounds

2.3

Safety

2.2

Office Staff

3.2

Maintenance

3.5

Neighborhood

3.9

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

B

Number of reviews in the past 365 days

26

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

B+

Average time to respond to reviews

4.31 days

View Community Timeline
View Community Timeline

Providence Place Apartment Homes Reviews

(134)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Resident 1250822

Verified Resident 2022 - 2024

5/13/2024

I experienced good people staff quiet community nice neighbors the community is good staff has been nothing but a blessing to me giving me a place to live the matinee staff goes out they way for me to make sure my stuff is fixed thank… See More>
    Manager

    5/16/2024

    Providence Place Apartment Homes
    We are so thrilled to hear you are happy in our welcoming and beautiful apartment community. Our team works hard to take care of our residents, and we cannot wait to share your glowing review with everyone. We are so glad to have you as a resident here!
    Review Author Icon

    Resident 1250767

    Verified Resident 2023 - 2024

    5/13/2024

    The staff is very professional. The community has some great members in it; however, once you are moved it the story changes. The apartments are infested with roaches. Many people walk their dogs and don't pick up behind them. The children are very disrespectful and… See More>
      Manager

      5/17/2024

      Providence Place Apartment Homes
      We really appreciate you taking the time to acknowledge our team's hard work! We strive to show everyone a relaxing atmosphere, and we are saddened to see you have some concerns affecting your peace of mind here. We want to talk with you in further detail so that we can take appropriate action. At your earliest convenience, please call or stop by our office. Thank you!
      Review Author Icon

      Resident 1250270

      Verified Resident 2022 - 2024

      5/10/2024

      Horrible!, roaches, loud kids running through the hallways stumping up and down the stairs, ------ neighbors, weed smell through the vents, dogs not on leashes. I can't wait till my lease is up to move.

        Manager

        5/15/2024

        Providence Place Apartment Homes
        We appreciate your feedback. Our team understands maintaining a peaceful and pest-free community is necessary to ensure you all feel at ease with us, so we are disappointed to learn of your experience. We also expect our residents to aid us in our efforts to maintain a pristine community, so we are sorry to hear of your observations. We would like to hear more about your concerns, so please give us a call or stop by our office for a chat. We look forward to a productive conversation.
        Review Author Icon

        Resident 1241313

        Verified Resident 2023 - 2024

        4/5/2024

        Very relaxed quiet reserved maintained upkeepong is very well staff very responsible responsive and kind will communicate very well in spite of my conditions at one point they are loved by me and my family respectful polite caring all of the above especially Diedra an… See More>
        Manager

        4/9/2024

        Providence Place Apartment Homes
        Thank you for the glowing review of Diedra and Daniel, and for acknowledging the hard work of our team as a whole. We are thankful to have you and your family as residents, and we look forward to having you here for many years to come.
        Review Author Icon

        Resident 1241279

        Verified Resident 2021 - 2024

        4/5/2024

        Lawn could be more beautiful with more Effort. ! Plenty more grass are adding rocks like before. and making sure everyone clean up after their dog poop Lawn could be more beautiful with more Effort. ! Plenty more grass… See More>
          Manager

          4/10/2024

          Providence Place Apartment Homes
          Thank you for your suggestions for improving our landscaping. We will be sure to share your feedback with the maintenance team for special attention. Please do not hesitate to reach out if there is anything else we may do to improve your experience.

          Updated Review

          Review Author Icon

          Resident 1109990

          Verified Resident 2020 - 2024

          2/3/2024

          It was a nice place to stay. Now its a not safe. Homelss people sleeping in the hallways and stairwells. Cars racing in the parking lots and street. No management in the office. They are just here for a pay check. they don't give a… See More>
            Manager

            2/8/2024

            Providence Place Apartment Homes
            We are genuinely disappointed by your comments which certainly don't reflect our typical standards for service and upkeep. We certainly want you to feel comfortable in your apartment home and properly attended to and invite you to reach out to our regional customer care group at Central@HighmarkRes.com. Please refer to this review and the apartment name in the subject line or body of the email so we can expedite our response.

            Updated Review

            Review Author Icon

            Resident 1109096

            Verified Resident 2019 - 2024

            2/2/2024

            I like my apartment but I don't like to outside keep the stairways are real filter the walls are filthy and they only come out and pressure washing the springtime and all winter time you have to look at all this filth and nasty and… See More>
              Manager

              2/7/2024

              Providence Place Apartment Homes
              We appreciate you sharing your great experience with your beautiful apartment home and our welcoming community! Thank you so much for this feedback on our community spaces, and we will work to uplift these areas. Feel free to get in touch with any additional suggestions for us. Thank you!
              Review Author Icon

              Resident 1207827

              Verified Resident 2021 - 2023

              12/12/2023

              Providence place village,is a nice place to call home,it has its ups and downs like any other place. The staff are Cool and handles things in a timely manner,the maintenance team get in and out on most work grounds are kept up well… See More>
                Manager

                12/14/2023

                Providence Place Apartment Homes
                We care that you feel well taken care of and can enjoy all that we offer, so thank you for letting us know about our team's excellence! We are thankful to hear about your delight and will be grateful for the opportunity to hear any further feedback you may wish to share with us. Please call or visit the office if you would like to continue this conversation. Thank you for reaching out!
                Review Author Icon

                Resident 1207805

                Verified Resident 2021 - 2023

                12/12/2023

                The neighbors are friendly for the most part. The only problem we've had is teens/young adults smoking various substances in the stairwell. Plus the occasional homeless person sleeping in the stairwell at night (but they mind their own business so I don't really care). There… See More>
                  Manager

                  12/14/2023

                  Providence Place Apartment Homes
                  Thank you for sharing your feedback and commenting on our friendly residents. We appreciate that you have brought forward these concerns and regret that your peace of mind has been impacted. We welcome you to call or stop by the office to speak directly with us so we can work to uplift your experience.
                  Review Author Icon

                  Resident 1207184

                  Verified Resident 2023

                  12/10/2023

                  It has been okay besides when I complain about the after hours noise that happens above me, they want proof which they know is impossible to do because they have tried to record & was too unsuccessful

                    Manager

                    12/13/2023

                    Providence Place Apartment Homes
                    Our goal is to foster a welcoming and enjoyable living experience for each of our residents and care that you are happy with our noise management protocols. We adhere to our policies and are grateful to receive your feedback about our processes. Please feel free to share any further thoughts with us directly. Call or visit the office anytime. We care.
                    Review Author Icon

                    Resident 1206654

                    Verified Resident 2023

                    12/8/2023

                    There is no Security guards for the crimes that is occurring on the property. The security company is not on site to address the crimes. They come hours after the crime has been committed and they do not make or give reports to the victims.… See More>
                    Manager

                    12/13/2023

                    Providence Place Apartment Homes
                    We are disappointed to see your feedback about our community. Please know that we care about the comfort and well-being of our residents, and we want to work to ensure your peace of mind. Please call or come by the office so we may learn more about this and your concerns with the cleanliness in our community. We look forward to speaking with you.
                    Review Author Icon

                    Resident 1198661

                    Verified Resident 2022 - 2023

                    11/11/2023

                    Worse place I've ever lived in. Roaches Vermins in the walls Dirty doors and trashcans from fire extinguisher residue when vandalized Refrigerator makes loud noise at night and noisy all day, vegetables spoil within 1 1/2 weeks. Delinquents harassing residents, kicking doors and running. Common area walking area dirty No… See More>
                      Manager

                      11/15/2023

                      Providence Place Apartment Homes
                      We take pride in providing our residents with a pest-free home, peaceful living environment, and superb groundskeeping, and we appreciate you bringing this concern to our attention. We want you to feel comfortable in your home, and we take your feedback to heart. We will be glad to speak with you directly, so please email our regional customer care group at Central@HighmarkRes.com. Be sure to refer to this review and the apartment name in the subject line or body of the email so we can expedite our response. We look forward to hearing from you soon. Thank you!

                      Updated Review

                      Review Author Icon

                      Resident 1081810

                      Verified Resident 2016 - 2023

                      11/9/2023

                      It used to be ok. Now it's almost unbearable. Loud neighbors, fights or arguments. Kids destroying everything in their path. If you request maintenance service it takes forever if you get service at all. The office personnel are very unhelpful amd behave entitled.

                        Manager

                        11/15/2023

                        Providence Place Apartment Homes
                        Thank you so much for bringing these concerns to our attention. We are disappointed that you have a less-than-positive opinion of our community and service. We want to learn more about your experience and how we can best improve. At your earliest convenience, please stop by our office in person to chat.
                        Review Author Icon

                        Resident 1187479

                        Verified Resident 2023

                        10/6/2023

                        It's horrible there's trash and kids yelling everywhere and gunshots. There's endless roaches that never seem to go away and rusty pipes that make my bathtub orange and susceptible to mold if I don't clean it.

                          Manager

                          10/14/2023

                          Providence Place Apartment Homes
                          Thank you so much for getting in touch with us. We want your experience to be the best and will remind residents of our community policies. We want to ensure that you are comfortable in your apartment home and want to talk in further detail about these concerns in order to take appropriate action.
                          Review Author Icon

                          Resident 1187429

                          Verified Resident 2019 - 2023

                          10/6/2023

                          When I first moved here it was a very nice property. The property was well maintained and groomed. This was a safe place for seniors and children, well that has since changed. The property is now ran down, drug infested, and FILTHY! Something changed in… See More>
                            Manager

                            10/14/2023

                            Providence Place Apartment Homes
                            We are grateful to receive your review. Your peace of mind is important to us, and we are sorry to learn of your upkeeping and non-resident concerns. When you get a chance, please give us a call or stop by our office so that we can restore your comfort.
                            Review Author Icon

                            Resident 1180719

                            Verified Resident 2015 - 2023

                            9/14/2023

                            First let me say that I love my apartment and the location. I believe the service and response time to be well above average and the current management staff is very professional and helpful. All service requests are handled promptly and satisfactory

                              Manager

                              9/19/2023

                              Providence Place Apartment Homes
                              Our team is delighted you enjoy your cozy apartment home and our convenient location. We aim to provide professional and timely service and are thrilled that this has been your experience. Thank you for letting us know!
                              Review Author Icon

                              Resident 1180185

                              Verified Resident 2008 - 2023

                              9/12/2023

                              I loved the place when we first moved in. The environment was clean and quiet. Maintenance attended to problems on time, and office staff were so helpful. But things have changed, and reported issues are not addressed.

                                Manager

                                9/16/2023

                                Providence Place Apartment Homes
                                We greatly appreciate these kind words about our hardworking team and relaxing atmosphere over the years! We want to ensure that you are receiving responsive service and that you are satisfied, and we want to learn more about how we can improve your experience. Thank you!
                                Review Author Icon

                                Resident 1179697

                                Verified Resident 2016 - 2023

                                9/11/2023

                                I liked it better when "The Village" section was seniors (55+) only. Younger neighbors tend to be more noisy, unfortunately. The gates, although broken & not working most of the time, have been removed, which makes me feel less safe.… See More>
                                  Manager

                                  9/15/2023

                                  Providence Place Apartment Homes
                                  We appreciate your feedback about our resident population, and we understand your concerns. We are always here to improve your comfort and well-being, and we encourage you to call or visit us in the office if you would like to discuss any of your concerns in greater detail. Thank you.
                                  Review Author Icon

                                  Resident 1179348

                                  Verified Resident 2019 - 2023

                                  9/11/2023

                                  Terrible. Overpriced.Bad plumbing. Poor maintenance. Trash amd debris always outside. Loud nosy neighbors. Residents smoke Marijuana outside their homes and in the walkways. I was told the apartment I live in was built on an uneven ground so the whole apartment has… See More>
                                    Manager

                                    9/15/2023

                                    Providence Place Apartment Homes
                                    We appreciate your feedback. We strive to provide a well-kept community, top-notch homes, and a positive living environment, so we are eager to address any pending maintenance needs or concerns about the behavior of your neighbors. At your convenience, please give us a call or come by the office.
                                    Review Author Icon

                                    Resident 1179077

                                    Verified Resident 2023

                                    9/10/2023

                                    Besides the noise and loudness of my upstairs neighbors and I have made several complaints and been told to record the noise he do I do that if I'm trying to sleep myself cause I work and I have kids that go to school as… See More>
                                      Manager

                                      9/13/2023

                                      Providence Place Apartment Homes
                                      We greatly appreciate you taking the time to share your thoughts with us. We work hard to ensure everyone has a comfortable apartment home, and we are saddened to see your experience. We want to find out more about this so that we can take appropriate action. When you have a moment to talk, please stop by our office in person. Thank you!
                                      Review Author Icon

                                      Resident 1178846

                                      Verified Resident 2016 - 2023

                                      9/9/2023

                                      My son was assaulted twice by young boys the apartment knew previous to me moving in was breaking the law. My car and several others have been vandalized. Electrical issues have caused apartments to burn down.

                                        Manager

                                        9/14/2023

                                        Providence Place Apartment Homes
                                        Thank you for sharing your experience. Our team aims to provide a well-maintained community that offers residents peace of mind, and your comments to the contrary are concerning. We take your feedback seriously and invite you to reach out and share additional information with us at Central@HighmarkRes.com.
                                        Review Author Icon

                                        Resident 1178477

                                        Verified Resident 2019 - 2023

                                        9/8/2023

                                        These apartments are like the oak cliff of denton,meaning that I feel unsafe to walk at night due to drug deals I see, gun shots are heard regularly, place constantly smells of pot. Delinquent kids graffiti on walls and break lights and exit signs. Not… See More>
                                          Manager

                                          9/12/2023

                                          Providence Place Apartment Homes
                                          Thank you for reaching out to us. We work hard to provide a comfortable apartment home and responsive service and are very sorry to hear you have concerns that are affecting your peace of mind in our community. We want to learn more about this so that we can take appropriate action. We will be glad to speak with you directly, so please contact our regional customer care group at Central@HighmarkRes.com. Be sure to refer to this review and the apartment name in the subject line or body of the email so we can expedite our response. We look forward to hearing from you soon. Thank you!
                                          Review Author Icon

                                          anonymous

                                          Resident 2022 - 2023

                                          8/15/2023

                                          DO NOT MOVE HERE

                                          Roaches are out of control, they spray but it seems like they are bringing them in instead of actually killing them. They are in the carpets and no matter how much I clean they get into everything. I had to throw out a countertop ice… See More>
                                            Manager

                                            8/18/2023

                                            Providence Place Apartment Homes
                                            Thank you for your review and alerting us to this pest control matter. We are genuinely sorry for your inconvenience and are eager to help resolve this once and for all. Please notify our office at your earliest convenience and we'll get right on it.
                                            Review Author Icon

                                            Resident 1168173

                                            Verified Resident 2006 - 2023

                                            8/8/2023

                                            Han sido mas de 17 a?os viviendo en Providence Place, ya hubiese pagado la casa de mis sue?os, pero continuo viviendo aqui por comodidad, a pesar de que en los ultimos 5 a?os han incrementado mucho el cannon de arrendamiento. Espero reconsideren el aunto del… See More>
                                              Manager

                                              8/12/2023

                                              Providence Place Apartment Homes
                                              ¡Nos encanta tenerte aquí como residente durante mucho tiempo durante los últimos diecisiete años! Estamos encantados de que haya disfrutado tanto de su experiencia aquí, y estaremos encantados de hablar con usted sobre las tarifas futuras. Llame o visite nuestra oficina cuando tenga un momento para conversar.
                                              Review Author Icon

                                              Resident 1157304

                                              Verified Resident 2023

                                              7/7/2023

                                              I love the apartment itself. The layout is perfect. The staff handles maintenance issues in a very timely manner. The office staff was on top of everything and very efficient, helpful and polite with the approval and move in process. … See More>
                                                Manager

                                                7/11/2023

                                                Providence Place Apartment Homes
                                                How delightful to know that you are enjoying your home and that our team has proven themselves excellent. Thank you for sharing your experience regarding your young neighbors. If there becomes a matter in the future that warrants our immediate attention, please be sure to call or stop by the office to alert us to the situation. We are glad to be here for you, and we appreciate your contribution to a peaceful and welcoming environment.

                                                Features & Amenities

                                                Laundry
                                                • Clothes Care Center
                                                • Washer and Dryer Connections
                                                Parking
                                                • Covered Parking
                                                • Garage
                                                Pets
                                                • Dogs Allowed
                                                  Restrictions: Aggressive dogs or any dog with a bite history will not be accepted.
                                                  Less Info
                                                  More Info
                                                • Cats Allowed
                                                Other
                                                • Balcony or Patio
                                                • Basketball Court
                                                • Breakfast Bar
                                                • Built-in Desks
                                                • Built-in Microwaves
                                                • Business Center
                                                • Clubhouse
                                                • Convenient to I-35, Shopping and Dining
                                                • Convenient to the Train Station
                                                • Double Sink in Kitchen
                                                • Fitness Center
                                                • French Doors
                                                • Garden Tubs
                                                • Hardwood Flooring
                                                • High-Speed Internet
                                                • Kitchen Pantries
                                                • Linen Closets
                                                • Low to Middle Income Options
                                                • Multi-speed Ceiling Fans with Lighting
                                                • National Relocation Program
                                                • On-Site Maintenance
                                                • Online Resident Services
                                                • Picnic and Grill Area
                                                • Playground
                                                • Pool
                                                • Pre-qualified Renter's Insurance Available
                                                • Premium Cabinetry
                                                • Security Deposit Alternative Available
                                                • Short Term Lease Available
                                                • Two-Inch Blinds Throughout
                                                • Vaulted Ceilings
                                                • Walk In Closets
                                                Show Less
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                                                Leasing

                                                Discover life in the heart of Denton, Texas! Providence Place offers a choice of two, three, and four-bedroom floor plans that feature gourmet kitchens and upgraded appliances. Our residents enjoy spending summer days by the resort-style pool or hosting friends at the community clubhouse. Call or text us today and find your new home!
                                                Show Less

                                                Office Hours

                                                • Sunday: Closed
                                                • Monday - Friday: 10:00 AM - 06:00 PM
                                                • Saturday: 10:00 AM - 05:00 PM
                                                This community is managed by

                                                Highmark Residential

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                                                Questions & Answers (1)

                                                Anonymous
                                                Asked on: 03/19/2018
                                                Q: What is security like?
                                                Azaria_G
                                                Answered on: 05/31/2023
                                                A: Do u take section 8

                                                Frequently Asked

                                                Based on 142 number of votes by renters, Providence Place Apartment Homes is currently rated 2.7 out of 5 stars.
                                                Providence Place Apartment Homes is rated 2.3/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                Providence Place Apartment Homes is rated 3.5/5 stars in our renters maintenance survey, which is considered average. The maintenance team is sometimes slow to respond or not fully effective in resolving issues.
                                                Providence Place Apartment Homes is rated 2.4/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                Providence Place Apartment Homes is rated 2.2/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                Providence Place Apartment Homes is rated 3.9/5 stars in our renters neighborhood survey, which is considered average. The complex is located in a neighborhood with some safety or desirability concerns, with limited access to local attractions and services.
                                                Providence Place Apartment Homes is rated 3.2/5 stars in our renters staff survey, which is considered below average. The staff is often unresponsive and not fully helpful in addressing resident needs.
                                                Managers have responded to 100% of their community reviews in the past year.
                                                Managers have replied within 4.31 days to their community reviews in the past year.
                                                Highmark Residential
                                                Dogs Allowed
                                                Restrictions: Aggressive dogs or any dog with a bite history will not be accepted.
                                                Cats Allowed
                                                1 Bed, 1 Bath
                                                2 Beds, 1 Bath
                                                2 Beds, 2 Baths
                                                3 Beds, 2 Baths
                                                4 Beds, 2 Baths

                                                Contact Property

                                                Providence Place Apartment Homes

                                                May 2024

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                                                Providence Place Apartment Homes is a 750 - 1,260 sq. ft. apartment in Denton in zip code 76208. This community has a 1 - 4 Beds, 1 - 2 Baths, and is for rent for $1,220 - $1,861. Nearby cities include Argyle, Krum, Corinth, Lake Dallas, and Highland Village.

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