The Gateway at Denton
#18,543 #28 #3,136

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The Gateway at Denton

1201 Cleveland Street, Denton, TX 76201
(105 Reviews)
$797 - $1,700/mo

The Gateway at Denton Reviews

(105)

2.7 rating

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105 total reviews

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Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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anonymous

Resident 2024

5/1/2024

Do NOT live here!!

Place was never cleaned before previous tenants. Carpet disgusting. No furniture for 2 weeks (supposedly fully furnished). Wreaked of weed. Vehicle was broken into. No security systems in place. Poor lighting. Vehicle involved in a “hit and runâ€� when parked. Front door lock tampered with. No screening for community tenants. Advertised 24hour maintenance is false. Renters insurance that’s provided is a joke. Miscellaneous unnecessary charges/conveniance fees. All in 4 months of living here… See More>
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    anonymous

    prospectiveVisited 2022

    2/2/2023

    Great place overall

    From the experience I’ve had the management seems to help out in a reasonable time. The apartments are nice and also a fair price considering the great amenities as well. I also like that they actually keep the gates closed a majority of the time as this helps ensure the safety factor!

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      anonymous

      prospectiveVisited 2023

      2/2/2023

      Amazing Staff

      Searching for the right student housing has been a lot more stressful that being a student! Thankfully when I came to gateway Omar was beyond informative about the property and patient when it came to our boat load of questions! Can’t wait to live here and i will be recommending all of my friends!

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        anonymous

        Resident 2021 - 2022

        9/8/2022

        HORRIBLE. Don't sign a lease here!!!

        Decent apartments but the management company is HORRIBLE. They don't clean between residents. We were there to move my son in on the designated move in day--his roommate was already living there and had been for several years. The common areas were disgusting and the entire kitchen was full of the roommates things--NOT at all organized. My son's bedroom and bathroom were absolutely disgusting. Looked like dried vomit on the bathroom walls. Bathtub disgusting and full of hair. No one in the office is helpful. Do yourself a favor and look elsewhere.

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          anonymous

          Resident 2021 - 2022

          4/4/2022

          READ CONTRACT

          I moved in on the 15 of the month with the assumption that rent would be due on the 15th of every month. However just 2 weeks later on the 1st of new month they told me rent was due. I was confused and asked for clarification. Turns out that rent is due on the 1st of every month and despite having only lived there for 2 weeks they made me pay a full month’s worth of rent for the entire month prior. I asked why they didn’t prorate me for the first month and their excuse was “we don’t do that because of blah blah blah.” I feel taken advantage of. Also, their units are dirty and look NOTHING like the model apartment they show in their leasing office. Read their contracts and ask to have them show you an actual unit if possible. On another note - neighborhood seems unsafe. Random guy made his way into the pool area and dropped a gun behind the bush.

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            anonymous

            Resident 2021

            10/13/2021

            If I could leave 0 stars I would. First of all... BLACK MOLD. We have only lived here for 1.5 months so far and have had problems with ants, wasps, and now roaches. The apartment was NOT cleaned at all before I moved in and they said they send someone again on move-in day to clean and it looked like all she did was move the furniture. I have steam cleaned my room 3 separate times and the water is still coming up black from the carpet. The desk in this room is very old and has broken yet again but I doubt they're going to replace it. I did find a very large amount of black mold in the air vent in my room what looked like someone had vomited on the metal part and they didn't even bother to replace the moldy insulation. All that was done was painting over it. They charged an extra $25 fee for not bagging our trash (a single 1 foot piece of cardboard) and require that you pay extra fees for every little thing, making your rent $150 more than what you agreed on when signing the lease. The dishwasher was severely… See More>
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              anonymous

              Resident 2018 - 2019

              1/23/2019

              Not only was my apartment EXTREMELY dirty when I moved in, but we also had NO hot water on move in day, broken glass on our balcony, feces in our toilet, and rotten food in our fridge. There was also broken furniture inside our apartment, dog/cat hair on our couch, and cigarette burn holes in our couch as well. The apartment look like it had not been cleaned in months. Moving forward we realized our cable outlet did not work, and still does not work to this day, and personally, my door will not stay closed unless I lock it. Finally, I rent a 4x4 apartment and after ONE person takes a 15 minute shower, we must wait OVER AN HOUR to recieve hot water again. When this complaint was brought up to management, they simply told us there's nothing they could and left us to deal with this issue alone. This is why I do not recommend this apartment unless it's absolutely necessary. The only convenience is that it is the second stop from the Union.

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                Allen_S873

                Resident 2018

                12/6/2018

                Do not let your children live here! If you're a Veteran they will treat you like a piece of trash. This is the most incompetent and dishonest management team that I have ever dealt with. They have given multiple charges that are unwarranted and illegal, such as fining me for having a disabled Veteran with a service animal friend vist they attached $100 to my rent for having a animal in my apartment without management permission! Again DO NOT LIVE AT GATEWAY OF DENTON!

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                  anonymous

                  Resident 2015 - 2017

                  11/13/2017

                  I lived at Gateway for two years, (Aug.2015 - Aug.2017) under two different management companies. My stay there was convenient for the most part. The bus, the location, the price. The grounds were always trashed with dog poop and litter being all over the place. The staff will tell you whatever you want to hear just to get you to sign. Maintenance was always on top of their game when it came to work orders. Electricity gets expensive but that's not Gateway's fault - what is their fault is that they lie about the average bill when asked about it. Internet is OKAY, you'll only have WiFi access if you buy your own router so I guess the internet will be as good as your router. Cable package is not good, only offer about 50 channels. You may not even get all the channels if you don't have a TV compatible with their cable plan. They take pride in being a gated community but the gate never works? A couple of the building had flea and bedbug infestations so watch out for that. A raging party goes on every weekend but this is a student living complex. The last few… See More>
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                    avashirzadeh

                    Resident 2016 - 2017

                    9/7/2017

                    Gateway is built to take advantage of students. Have been living here for one year. I noticed that if you are renewing your lease, your rate is actually higher than those who just sign a new lease! So, don't be fooled if they tell you that their prices will go up! The new manager is very rude and unprofessional. She cuts you off and will straight up tell you in your face that it is what it is and if you don't like it, pay the fees and go somewhere else (which I will do so!) There is a railroad behind the apartments and the train horns can wake you up at nights. When I first moved in, I was faced with 2+ years old uncleaned carpet and stained yellowed walls in the common area. They refused to do anything about it because "other people lived there too". Ant infestation is real here! All the apartments complain about it and the pest control is not able to fix it. Just take your money go somewhere that is worth your money. The only things they're good at is 1. towing cars 2. charging you 3. being confused all the time.

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                      anonymous

                      Resident 2016 - 2017

                      7/29/2017

                      Do not live at Gateway. The staff are some of the most incompetent people I've ever encountered (however this may be changing due to new management). No information is ever shared between staff members so everyone is clueless at all times. They tried to charge me $80 extra for my first three months ($595 instead of $515, I was taking over a lease) and every time they would just say "well it says 595 right here" because the previous employee I spoke to consistently failed to update my lease info. They're also raising the rent more than $100+, settling at $640 even if you're renewing.Not to mention my downstairs neighbors were some of the loudest, most inconsiderate people I've ever lived near. They were always getting in loud, violent arguments where we (my roommates and I) could hear them screaming and throwing things out on their balcony. When they weren't fighting, they were blasting music at any time of day or night. On several occasions other people in my building would leave broken glass bottles on the concrete pathways and just leave it laying around where it wouldn't get picked up for months. Maintenence staff is also AWFUL. The entire… See More>
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                        jeb.bush

                        Resident 2015 - 2016

                        4/8/2017

                        I lived in Gateway from 2015-2016. Some things that happened that were not handled correctly in our unit/building (#8) The fall semester was great with no real problems. When spring semester came everything went horrible. -Ants living in the walls. They (the ants) took over one of my roommate's rooms during the rain. They (the ants) began to colonize and multiply in two different nesting locations. I cannot stress how bad the ant were for everyone in this building and two other buildings. Our kitchen always had ants as well as our bathrooms. -Pipes bursting from floor above (this was handled appropriately) -Mold in bathroom of a roommate who was allergic. They would not fix, denied it was there when it was in plain sight, she had to look into moving out on her own dime because they would not work with her. -Gate to complex reversed directions as I was driving through and closed on my car. Denied this happened, looked into taking legal action because there is video of it on record. Pretty new paint building job though (ha.) I know that since then, this place has changed management so I would look at more recent reviews about that. However, the buildings themselves had enough… See More>
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                          agfranta

                          Resident 2016 - 2017

                          4/2/2017

                          I would rather have lived in my car than lived here As we are speaking my washer is broke The place was so filthy I had to have a cleaning lady come because they pint cover dirt My roommate was a lazy excuse filled 21 year old unclean ------- freak I felt like momma bear but momma bear works two jobs The price? 760 a month to basically rent a room. Like I said my place is bare because my roommate refuses to work so it isn't even a comfortable environment just completely dreary The staff is a bunch of uneducated wanna be educated but they can't seem to forget they're ------ dumb asses The display they showed me was a lie from hell they wouldn't even let me see the real place until after the lease was signed I can't even pay my rent right now because they decided to ---- off my direct deposit and now I have to go to the office and figure it out with two jobs working in Plano and the city My dryer shrunk all my clothes The place is just a broken down dump Most ppl who live here are gross as ---- and… See More>
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                            anonymous

                            Resident 2014 - 2016

                            6/20/2016

                            I have lived at gateway for almost 2 years now without any issues. The properties were clean, nice, safe, and affordable. Recently, however I have had a huge issue with the management and staff that has completely changed how I view gateway. My roommate, who was a random, broke 3 lease violations including the threatening of another roommates life. We took this to the front office and after 3 weeks of being told they would be doing something about it, they have not and decided will not. I am highly disappointed by this action and by their lack of reasoning to take this situation seriously. Apparently a "good talking to" would resolve the issue at hand according to them, but it hasn't and won't. This management is horrible. I would never advise someone to live here.

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                              desireenatali

                              Resident 2014 - 2016

                              5/4/2016

                              Living here and renewing for another year has been the dumbest decision I have ever made. Here's the top ten worst experiences I've ever had with this craphole of an apartment complex. 1. I moved in without cable, wasn't fixed until a month after our complaint and our rent covers cable....so we paid for a service we weren't getting 2. The internet barely works. I've failed quizzes trying to take them online in my own apartment. We've gone days unable to get any connection what so ever. Still we were charged for internet in our rent. 3. A few months in I opened my window to have a bunch of nats get into my bedroom. Turns out they don't spay for bugs like they say. Later on we had an ant infestation, tons of them crawling on the furniture and walls. It was great. 4. An ant infestation sounds like it sucks but you know what sucks more? A fly infestation. For weeks we had flys EVERYWHERE in our apartment. Even though we bleached our apartment cleared out the fridge and pantry we couldn't get rid of them. They were probably there since they don't spray for bugs and people's trash… See More>
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                                anonymous

                                Resident 2015 - 2016

                                4/24/2016

                                Let me start by saying if I could give no reviews then I would. I pay $608 minimum (w/o electricity $559) a month for a 4x4. When I moved in the toilet and drawers were broken. I didn't have a shower rod & the restroom looked like it hasn't been cleaned in months. The walls had holes & dents in it. My room was mostly fine upon move in with some dings in it but not too bad. With being on the first floor you will hear everything going on in the parking lot, room above you, & the walkway. The kitchen/living room was horribly taken care of when we moved in. There were HUGE holes in the walls. One of the burners on our stove didn't work at all. The wifi was so horrible that even loading the page to set up the wifi didn't work. It is impossible to stream anything with their wifi so don't even bother. The printers and computers that they provide as their amenities never work. In all your internet options are limited. The gate for "security" hardly worked the entire year. When it did "work" it was poorly. My roommate opened it &… See More>
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                                  laurenn_bethh

                                  prospectiveVisited 2016

                                  4/12/2016

                                  I haven't even started living here yet, but let me tell you want a pain it has been just to get my relet process going. I have never had so much trouble in my life. Manager in the office had to take over everything for me because the people working at the front desk gave me wrong information. The day i went in to get all this stuff done, the computers went down. I have been in the process of reletting for almost over a month and I'm beyond frustrated. We would of had everything done then and there if the computer wasnt acting up. I just hope when I start actually living there, its an easy transition and there are no more bumps in the road. Also, I am infuriated by the pet policy. Dogs have to be under 35 pounds. I have 14 year old German Shepard mix and she isnt allowed because she is an "aggressive" breed. She is really old and they wont even do a pet interview. Also, what dog other than small dogs are under 35 pounds? That is like no labs or anything somewhat big. I guess I won't be bringing a dog… See More>
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                                    anonymous

                                    Resident 2016

                                    3/31/2016

                                    Gateway has been great to me. Their staff is always on top of things and makes sure that you are having a good living environment. The gym and pool amenities are great, but sometimes other residents do know how to excerise common curtsy for other residents. This comes manly in the form of noise and hogging amenities.

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                                      anonymous

                                      Resident 2015 - 2016

                                      2/15/2016

                                      The only thing that sucks is the internet and the fact that most other residents don't pick up their animal's waste. Maintenance guys are awesome, they usually come that day, unless you call in a request after 5pm.

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                                        van4712@hotmail.com

                                        Resident 2016

                                        2/7/2016

                                        Front Desk service is great plus maintenance usually gets it done in less then 24 hours after you submit a form but the apartment themselves is what you expect to be for a college base apartment i had no problem aside from bad internet and electricity ranging from 30-50$ this is turning off Air Conditioning majority of the time This is an amazing place to live i love the parking always close distance to walk and with great renew comes great benefits.

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                                          anonymous

                                          Resident 2016

                                          1/1/2016

                                          The best apartments in Denton, the staff are always friendly & willing to help! The pricing is GOOD and the apartments are so nice in the inside ;)

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                                            anonymous

                                            Resident 2016

                                            1/1/2016

                                            I like gateway service they are fast and nice about helping us. The apartment its self is good for it being near UNT.The few problem ive been having is animal poop nobody picks it up so people step on it and if you live near the grass you smell it when u walk out. The most problem that i dont like is the internet service there i can pay for a better internet service then what they have granted it is unlimited internet but its just so slow if you like to play games this internet should only be used through a ethernet cord even then you still lag alot.

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                                              anonymous

                                              Resident 2015

                                              12/31/2015

                                              I love it here. The wifi is a little slow but you really do get a lot for what you pay.

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                                                anonymous

                                                Resident 2014 - 2015

                                                12/10/2015

                                                It's ok, I wish there was more visitor parking and that the Internet would actually work

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                                                  adonahue123

                                                  Resident 2015

                                                  12/4/2015

                                                  The best apartments in Denton, the staff are always friendly & willing to help! The pricing is GOOD and the apartments are so nice in the inside ;)

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    1 Bed, 1 Bath

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    2 Beds, 2 Baths

                                                    See Floor Plan Details

                                                    3 Bedrooms

                                                    3 Beds, 3 Baths

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

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                                                    Community epIQ Grade

                                                    F
                                                    F

                                                    Renter Ratings

                                                    D

                                                    Review Ratings

                                                    Noise

                                                    1.0

                                                    Grounds

                                                    1.0

                                                    Safety

                                                    1.0

                                                    Office Staff

                                                    1.0

                                                    Maintenance

                                                    2.0

                                                    Neighborhood

                                                    2.0

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    D

                                                    Number of reviews in the past 365 days

                                                    1

                                                    Manager’s Review Engagement

                                                    F

                                                    Percentage of reviews responded to

                                                    0.00%

                                                    Manager’s Review Reply Time

                                                    F

                                                    Average time to respond to reviews

                                                    N/A

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                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry Connections in Unit
                                                    • Laundry On-Site
                                                    • Laundry in Units
                                                    Pets
                                                    • Dogs Allowed
                                                      Deposit: Required. Rent: Required. Restrictions: Breed restrictions apply.
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Deposit: Required. Rent: Required
                                                      Less Info
                                                      More Info
                                                    Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.
                                                    This community is managed by

                                                    Redstone Residential

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                                                    Communities
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                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 02/17/2018
                                                    Q: Do you have to be a student to live her? If not how much for a 2 bedroom? Thank you.

                                                    Frequently Asked

                                                    Based on 105 number of votes by renters, The Gateway at Denton is currently rated 2.7 out of 5 stars.
                                                    The Gateway at Denton is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    The Gateway at Denton is rated 2/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    The Gateway at Denton is rated 1/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    The Gateway at Denton is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    The Gateway at Denton is rated 2/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                    The Gateway at Denton is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Redstone Residential
                                                    Dogs Allowed
                                                    Deposit: Required
                                                    Rent: Required
                                                    Restrictions: Breed restrictions apply.
                                                    Cats Allowed
                                                    Deposit: Required
                                                    Rent: Required
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 3 Baths
                                                    4 Beds, 3.5 Baths

                                                    Check Availability

                                                    The Gateway at Denton

                                                    June 2024

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                                                    The Gateway at Denton is an apartment in Denton in zip code 76201. This community has a 1 - 4 Beds, 1 - 3.5 Baths, and is for rent for $1,700. Nearby cities include Argyle, Krum, Corinth, Lake Dallas, and Highland Village.

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