I' ve lived here almost four years and never had any problems with the owner nor the repairs.
I did wait a few months for a new appliance, but it did come, brand new and installed well.
I always pay my rent on time without fail, some of these people complaining do not. If I owned rentals and the tenants didn't pay, I wouldn't do their repairs either.
My apartment is fine, no problems at all that have been left hanging my the owner.
The only complaint I have is that the grounds have gone downhill. A lot of effort was put into the landscape before the freeze a couple years ago. There was so much loss, plants that had been here for years and years died. The clean up is still going on and slow.