Citadel Apartments

Citadel Apartments

(37 Reviews)
9455 Viscount Blvd, El Paso, TX 79925
$900 - $1,593/mo

Floor Plans & Pricing

1 Bedroom

1 Bed, 1 Bath

Not Available

2 Bedrooms

2 Beds, 1 Bath

Not Available

2 Beds, 1.5 Baths

Not Available

3 Bedrooms

3 Beds, 2 Baths

Not Available

3 Beds, 2.5 Baths

Not Available

Studio

Studio, 2 Baths

Not Available

Disclaimer: Special, prices and availabilities subject to change.

Ratings & Reviews

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

D-
D-

Renter Ratings

D-

Noise

1.0

Grounds

1.0

Safety

1.0

Office Staff

1.0

Maintenance

1.0

Neighborhood

1.0

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

C-

Number of reviews in the past 365 days

2

Manager’s Review Engagement

F

Percentage of reviews responded to

0%

Manager’s Review Reply Time

F

Average time to respond to reviews

N/A

Verified Residents
Reviews with the Verified Badge are from residents surveyed directly from the community, ensuring reviews are from real residents!

Reviews

(37)

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating
  • Original Date
Avatar

anonymous

prospectiveVisited 2021

5/4/2021

Negligent rude staff and poor customer service. Debbie will not answer any of your questions once you pay the non-refundable deposit. Building amenities are never open. Maintenance issues are ignored.

Avatar

Bouba610

Resident 2019 - 2020

10/15/2020

Not worth it all) they charge 1$ for a nail size hole. You cannot decorate your patio how you want they will charge you 50$ if they see things on there they don't want or like. Staff is very unprofessional and not friendly at all.See More >
Avatar

anonymous

Resident 2019

8/23/2019

Yes, the pools and floor plans are great, but get ready to have your water shut off more times than you can count! They always have a problem involving it and living here for only 3 months its been shut off 4+ times and theySee More >
Avatar

anonymous

Resident 2016 - 2017

5/18/2017

Great staff, friendly neighbors, work orders are done quickly, love the indoor pool. I use it on a daily basis.

Avatar

wrslll

Resident 2005 - 2016

8/27/2016

First, I have lived here for 11 years now, and does anyone actually think I would still be here if the apartments were not good enough for my family? Of course not. The problem of the staff, and the timeliness of fixingSee More >
Avatar

anonymous

Resident 2014 - 2015

10/20/2015

I am a current resident. I just wanted to say that when you first move in to the apartments work orders are fast. But after just a couple months their true colors show. They take up to three weeks to fix what's wrong and soSee More >
Avatar

esqueda.nick77

Resident 2013 - 2015

5/14/2015

I've lived here on and off for about four years. I've never seen management do nothing about issues with new residents until now. There is no enforcement of rules that keep you safe as a resident. They moved in a woman who worksSee More >
Avatar

anonymous

Resident 2013 - 2015

4/27/2015

I am a former resident. I lived at the Citadel for 2 years. Overall, the experience wasn't too bad. Room for improvement? Definetly. We had small issues with getting things fixed in a timely manner. Some things were never fixed at all. We had aSee More >
Avatar

anonymous

Resident 2009 - 2014

3/2/2015

I am a former resident. I've been meaning to write a review for a while because I think it's worth while. I just want to say that I lived at The Citadel for 5 years. I had no problems there beyond whatSee More >
Avatar

builder13

Resident 2010 - 2013

5/20/2013

This place is trying to charge us 2000. in fees because they claimed we did not give them proper leave notice. We had military orders and we left. They sent a balance to a collector 15 days after we moved out instead of the 30See More >
Avatar

anonymous

Resident 2012 - 2013

3/3/2013

Personally, I haven't had any problems here, I've never had a problem with management. The few times there has been a discrepancy with our rent, it was always solved on the spot. (Remember, the attitude you give is the attitude you get.) Maintenance always showsSee More >
Avatar

anonymous

Resident 2012 - 2013

1/15/2013

For of all, allow me to start off by saying that this is BY far the most shadiest places that my family I have ever lived. RENTER beware!!!!!!!!! The say one thing and will charge you another. When we first arrived, it was peaceful,See More >
Avatar

anonymous

Resident 2010

8/3/2012

I agree with these reviews. I lived there in 2010 and they totally screwed me over. For the first three months they were overcharging my rent and I would get notices all the time that if I didn't pay, I would be thrown out forSee More >
Avatar

anonymous

Resident 2009 - 2010

5/24/2011

I have lived here over a year and they continuously have bad service. The office does not return phone calls or work order requests. I have to call and ask for work orders about three times before it is taken care of. See More >
Avatar

anonymous

Resident 2009 - 2010

5/24/2011

WORST PLACE TO EVERRRRRR RENT FROM! Management is the WORST you could ever think of, EXTREMELY rude, and will screw you over!! Never live here!!! I am warning you!See More >
Avatar

military_wife

Resident 2008 - 2011

1/29/2011

we been living here since almost 3 years and it has been a nightmare.you will waste your money.The office staff does not do it's job at all. when we first came to look at a apartment it was a totally different one than the oneSee More >
Avatar

anonymous

Resident 2010

10/9/2010

Keep looking, dont stop here. I have been here about two years for the sake of convenience and it has just been getting worse. They close the pools because of vandals and punished the rest, the laundry room is full of washers thatSee More >
Avatar

anonymous

prospectiveVisited 2010

7/28/2010

this place is full of crapp...it is dirty all the time....when i came firts to el paso i should look for places...i pay a lot of money.....in ressume is full of shitt.. i am happy to get the hell out of here.....

Avatar

anonymous

Resident 2010

7/14/2010

The only thing they worry is about their rent, is kind of awkward but it rains in El Paso and when it does its hard rain, at this apartment complex the roofs will definitely leak and petty much what they'll do its throw some tarSee More >
Avatar

jmhines

Resident 2008

6/15/2010

I live here 6 months, beautiful place, nice, neat and quiet. The office staff said they had me to sign a document when I gave my thirty day notice stating I would be responsible for the carpet, when I was working on other documents. ISee More >
Avatar

skizimus

Resident 2010

6/15/2010

I remember looking at these reviews a year ago thinking, "Awww those people are just pissed and hard to please" . It turns out these people who manage this place are totally without morals, and unscrupulous. Angry petty women who will charge youSee More >
Avatar

anonymous

Resident 2009 - 2010

3/1/2010

I have been a tenant here now for about 10 months and I literally cannot wait for the day my lease ends so that I can move out of this nightmare they call The Citadel Apartments. The exterior of the complex seems nice and neatSee More >
Avatar

anonymous

Resident 2009 - 2010

2/17/2010

These apartments are just terrible. We've lived here since November, and when we moved in the carpet was disgusting, only two of the windows have screens and only one will stay open by itself, the tint on our balcony door is peeling off, only halfSee More >
Avatar

thecmop

Resident 2007 - 2009

3/3/2009

Well I'm going on my third year at the Citadel. I have lived in apartments all my life and have never been more comfortable. My apartment is very spacious! I really love my view! I have made life long friends here. I love taking walksSee More >
Avatar

anonymous

Resident 2007 - 2009

2/23/2009

When I first moved in the Citadel, there was a complete atmosphere of being part of a community of homes. The staff was excellent at answering questions and concerns as well as keeping the grounds clean and highly presentable. Once the new owners took over andSee More >

Features & Amenities

Laundry
  • Laundry On-Site
Pets
  • Dogs Allowed
    Weight Limit: 25lbs. Comments: $400 pet deposit/ $20 monthly pet rent
    Less Info
    More Info

Questions & Answers (1)

Anonymous
Asked on: 03/19/2018
Q: What is the estimated utility bill for one person?

Frequently Asked

What are noise levels like at Citadel Apartments?
The community is rated 1/5 stars, which is considered having extremely loud noise levels on average.
How satisfied are residents with the upkeep and overall appearance of the grounds at Citadel Apartments?
The community is rated 1/5 stars, signifying no satisfaction on average.
How safe is Citadel Apartments?
The community is rated 1/5 stars, which is considered being not safe on average.
How satisfied are residents with the neighborhood
The community is rated 1/5 stars, signifying no satisfaction on average.
How effective was the maintenance team when resolving your problem?
The community is rated 1/5 stars, which is considered being not very effective on average.
What is the pet policy at Citadel Apartments?
Dogs Allowed
Weight Limit: 25lbs
Comments: $400 pet deposit/ $20 monthly pet rent
What types of floor plans are available?
1 Bed, 1 Bath
2 Beds, 1 Bath
2 Beds, 1.5 Baths
3 Beds, 2 Baths
3 Beds, 2.5 Baths
Studio, 2 Baths

Check Availability

Citadel Apartments

July 2021

Sun
Mon
Tue
Wed
Thu
Fri
Sat
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
Beds

0

Baths

0

Citadel Apartments is an apartment in El Paso in zip code 79925. This community has a 1 - 3 Beds, 1 - 2.5 Baths Nearby cities include Fort Bliss, Sunland Park, Santa Teresa, Socorro, and Canutillo. 79915, 79935, 79903, 79905, and 79906 are nearby zips.