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Citadel Apartments


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wrslll

Resident 2005 - 2016

8/27/2016

First, I have lived here for 11 years now, and does anyone actually think I would still be here if the apartments were not good enough for my family? Of course not. The problem of the staff, and the timeliness of fixing work orders depends on who is in charge at that moment. If Integrity has a problem, it is the constant changing of it's managers. It's just like Forrest Gump said: "You never know what you're gonna get", when speaking about the box of chocolates. I actually love this place, and I can tell you we have had pretty good managers lately, and Amanda, who is presently in charge, is the best we've every had. I don't say this lightly, and I really shouldn't say it at all, because I'm afraid they will put her someplace else. I have never had much of a problem with work orders, like everything else, you have to put a priority stamp on things. If a kitchen light bulb goes out and they need maintenance work on someone's toilet or air conditioning, who do you think should have that priority? Last night at midnight there was water dripping heavily from the upstairs air conditioning unit into my air conditioning. I called the emergency #, and no more than 10 minutes later got a call from a maintenance man who said he was outside my door. He looked at my problem, shut off the air upstairs, fixed the problem, and said a polite goodbye. It doesn't get any better than that. But that isn't just one person, all the maintenance crew is like that to me, and instead of thinking they are just there to take care of me and mine, I think of them all as friends, just like I do with the office staff. Always nice, polite and thinking of me. Every morning I swim in the indoor pool and look forward to when Tommy, the head of maint, comes in, and we have a short conversation while he makes sure the pool is OK. That pool is the only one in an apartment complex, and I love it, along with the underground parking. There is always going to be something that bothers people, and for me it's the noise from other apartments, and kids yelling and screaming outside, but they are kids, and if it's in the day time, I don't mind. I am able to hear pretty much everything that goes on above me, but that's a tenant problem, and if you ask nicely most of the time you get a positive response. If not, see the manager. Recently I have had heard nothing after 10 outside which is kind of unusual. Bet I can thank Amanda for that. I like it here, and wouldn't hesitate to recommend this place to anyone.

    Review 6 out of 38

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    Citadel Apartments

    March 2024

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