Ratings & Prices for Colinas Del Sol, El Paso, TX

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	1
Safety	1
Office Staff	1
Maintenance	1
Neighborhood	1
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	1

Manager's Review Engagement

Percentage of reviews responded to	0%

Manager's Review Reply Time

Average time to respond to reviews	N/A

Ratings & Reviews (185 Reviews)

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Resident • 2020

09/16/2020

Charging me for a fridge door that I listed as being damaged when I moved in. Do NOT MOVE HERE- those 5 stars reviews are bought- wait until you move out!! So very happy to be out of that crap-hole. Every aspect of this place sucks.… See More

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Resident • 2019

10/22/2019

The apartment looked nothing like the one on the site, but it was nice nevertheless so I looked the other way and stayed anyway. Neighborhood is nice, lots of great places, Putnam is a great school. However, one of my neighbors has been stealing my packages,… See More

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Resident • 2018 - 2019

02/06/2019

I have lived at Colinas now for almost exactly a year. I decided to renew my lease because I live alone and moving an entire complex would've been more difficult and expensive than it was worth. To begin, I would like to say as far as… See More

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Resident • 2018

12/12/2018

No customer service, when we got the apartment it was dirty , the stove was nasty , we had a dead bird out side our widow for 3 months this is after we reported that the apartment was dirty and need it some maintenance the work… See More

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Resident • 2018

07/28/2018

Horrible experience and we are absolutely traumatized. We lived in a flooded apartment for weeks (I have provided pictures). And after numerous calls to get our AC fixed I had to purchase a window unit for my family to stay cool! It's an old apartment and… See More

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Juan Antonio_S • Resident • 2017 - 2018

07/02/2018

Love the community, friendly neighbors! Pets are welcome. Pools are always super clean. The best staff always available with great customer service, massage therapist available at the spa with excellent service as well. Thanks!

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Resident • 2018

05/30/2018

I had do everything virtually since I was moving from out of state and the staff was absolutely amazing! They emailed me all the paperwork and answered any questions I had. They were also very quick to fix any maintenance issues I had before moving in… See More

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Lmcano • Resident • 2016 - 2018

04/04/2018

My husband and i had a horrible experience moving in. After a fight, we did get it resolved. We have lived here for two years and it has been decent. Not too many problems. We recently turned in our 60 day notice, which the office staff… See More

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Resident • 2015 - 2017

07/21/2017

Very bad staff. They don't respond in timely manner, often unfriendly. High turn over in management with no real improvement. Pools are so dirty, a lot of noisy neighbors with scary dogs. Management doesn't respond to complaints about noisy neighbors,maintenance takes long time. The location is… See More

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Josh montes • Resident • 2017

06/20/2017

I was asked to write a review by the office and I see why. Seeing the other ratings on here I wonder what the office staff used to be in the past (they say most in the office are new workers) but I have had noting… See More

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Dtorres0512 • Resident • 2017

06/14/2017

I absolutely enjoy living here!! I moved in 3 months ago and I have yet to say anything negative towards the Retreat at Mesa Hills. The office staff are always polite to me and my family and every time they see us, they say hello by… See More

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Resident • 2016 - 2017

05/25/2017

HORRIBLE place, the staff and management is rude and unprofessional. They always have an attitude. They will send you to collections and expect you to remodel the apartment when you move out. Overcharging and lying about fixtures. I am in a dispute at this time and… See More

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luisaxmoy • Resident • 2017

05/21/2017

I am a resident from this awful apartments since february and it has been my worst experience. First of all its been 3 weeks since they've closed both of the pools with no reason at all. The club house is ALWAYS closed with the excuse that… See More

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Prospective Resident • Visited 2016

11/12/2016

I have been reading all the reviews. Almost all of them are bad as mine. I work for a TV station in El Paso, and I would love to share my story and yours with the audience, so people can be advised of this bad place.… See More

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LED623 • Resident • 2014 - 2016

11/08/2016

Do not walk, RUN!!! away from this place. We rented this as a weekday apartment for my husband who travels for work from another state. It was a nightmare from the day we moved in. The office staff on move in day was a joke. Lease… See More

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Resident • 2016

11/08/2016

THE WORST PLACE EVER. THINK 5 TIMES BEFORE RENTING HERE PLEASE. I wish I could own a house but my situation is not good right now. We though this place was going to be a good comfortable place to live in but no they say its… See More

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Resident • 2013 - 2016

10/10/2016

One of the worst places in El Paso. Leasing office is rude, inefficient, and racist sometimes (if you are not --------). The leasing office employees keep changing as they are not satisfied themselves with the management. If you have family and kids, probably not the place.… See More

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sgdude • Resident • 2015 - 2016

10/07/2016

I have lived here since June 2015 and while overall it is a nice complex, there are some serious issues which prevent me from recommending this place. Recently, the apartment complex changed names. One has to assume this is because of the terrible reviews, in an… See More

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Resident • 2015 - 2016

09/24/2016

I lived her a year and I left as soon as I could. Noisy neighbors, unsavory characters and a staff with attitudes with no customer service. It's like paying an expensive ------ apartment. Avoid or face the problems....and they will not let you out of your… See More

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Resident • 2013 - 2016

06/19/2016

***WARNING! Colinas del Sol is changing its name to The Retreat at Mesa Hills. Probably to try and avoid all the bad reviews. Nothing is changing besides the name. This is the worst complex to live in. Hot tubs are always broken. Treadmill in phase 3… See More

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Resident • 2016

06/03/2016

My husband and I just moved in 2 weeks ago. We are very satisfied with our apartment. The leasing staff is Awesome!! I would like to give Kudos to Jeremy and Erin. They helped make our move trouble less. Thank You!

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Resident • 2015 - 2016

05/23/2016

The apartment isn't terrible, but when I moved in, it did not meet my expectations. The unit that I had been shown when I signed my lease was very clean, however in my apartment, the tile near the door was extremely dirty and the carpet had… See More

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Resident • 2016

04/15/2016

WORST Experience Ever,,,, After a week, I am moving out and will fight in court to dismiss my contract... IT IS THAT BAD!!. so dont consider this place at all when signed the contract they asked me to move into the apartment one week later because… See More

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Resident • 2015 - 2016

03/21/2016

Please listen to these reviews . This is the worst apt complex I have ever lived in. The management is awful and their customer service worse . It took them 6+ months to fix something in my apt . They rave about a refer a guest/friend… See More

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wael korani • Resident • 2016

02/02/2016

This is a very bad service. The customers services are very rude. The neighborhoods are very bad and the apartment is very noisy. I do not like this apartment at all. They have bugs, and if you call them to fix it takes 3 - 4… See More

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•

Updated Review

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Manager

Features & Amenities

Laundry

Full Size Washer and Dryer Connections

Parking

Garage

General

24-Hour Fitness Center
48-Hour Maintenance Guarantee
Cabanas
Ceiling Fans in Bedrooms and Living Room
Coffee Bar with Wi-Fi
Community BBQ Areas
Digital Thermostats
Game Room
Game Room with Billiards Table
Gated Community with Stone Walls for Privacy
High Efficiency HVAC
High-Speed Internet and Cable
Massage Studio
Mini Movie Theatre
Playground
Premium Kitchen Islands with Additional Cooking Storage
Refrigerator with Ice Makers
Roman Tubs
Solariums, Vaulted Ceilings, Storage Areas and Patios
Spin Bike Room
Tennis Court
Three Resort-Style Swimming Pools
Volleyball Court

Pets

Dogs Allowed
Pet Limit: 2
Cats Allowed
Pet Limit: 2

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
$805 - $996
SQ. FT.
538
Available
Avail.
4 Units
Model
Pecos

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Price
Price
$855 - $1,061
SQ. FT.
575
Available
Avail.
1 Units
Model
Ozona

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Price
Price
$899 - $1,164
SQ. FT.
734
Available
Avail.
4 Units
Model
Sonora

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Price
Price
$904 - $1,226
SQ. FT.
814
Available
Avail.
8 Units
Model
Santiago

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2 Bedrooms, 1 Bathroom

Price
Price
$960 - $1,239
SQ. FT.
925
Available
Avail.
4 Units
Model
De Leon

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Price
Price
$1,005 - $1,294
SQ. FT.
1,001
Available
Avail.
3 Units
Model
De Soto

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2 Bedrooms, 2 Bathrooms

Price
Price
$1,009 - $1,376
SQ. FT.
1,009
Available
Avail.
6 Units
Model
Monterrey

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Price
Price
$1,079 - $1,516
SQ. FT.
1,089
Available
Avail.
8 Units
Model
Durango

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2 Bedrooms, 2.5 Bathrooms

Price
Price
$1,415 - $1,799
SQ. FT.
1,556
Available
Avail.
4 Units
Model
Casa Blanca

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3 Bedrooms, 2 Bathrooms

Price
Price
N/A
SQ. FT.
2,127
Available
Avail.
N/A
Model
Rio Grande

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Price
Price
$1,159 - $1,459
SQ. FT.
1,223
Available
Avail.
3 Units
Model
Jalisco

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Price
Price
$1,214 - $1,552
SQ. FT.
1,277
Available
Avail.
2 Units
Model
Veracruz

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3 Bedrooms, 2.5 Bathrooms

Price
Price
N/A
SQ. FT.
1,689
Available
Avail.
N/A
Model
Granada

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Located on the prestigious Westside of El Paso, Retreat at Mesa Hills offers second-to-none amenities such as three resort style pools, two state-of-the-art fitness centers, a modern clubhouse with a sports bar, a movie theater, a luxurious spa, and a game room. Now, we are proud to say that we just got even better! On top of these wonderful amenities, we now offer all newly renovated modern apartments and townhomes that include stainless steel appliances, designer cabinets, marble-style countertops, pendant lighting, and wood-style flooring. Not only will you fall in love with your new home and unmatched amenities, you will find yourself walking distance from the best restaurants, shopping and entertainment in El Paso. At Retreat at Mesa Hills, we offer all the apartment living options you need to create a lifestyle of luxury. Call to schedule your personal tour today!

Office Hours

Sunday: Closed
Monday - Friday: 09:30 AM - 06:00 PM
Saturday: 10:00 AM - 05:00 PM

Questions & Answers

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Frequently Asked

What are noise levels like at Colinas Del Sol?
The community is rated 1/5 stars, which is considered having extremely loud noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Colinas Del Sol?
The community is rated 1/5 stars, signifying no satisfaction on average.

How safe is Colinas Del Sol?
The community is rated 1/5 stars, which is considered being not safe on average.

How satisfied are residents with the neighborhood
The community is rated 1/5 stars, signifying no satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 1/5 stars, which is considered being not very effective on average.

Who manages Colinas Del Sol?
JRK Property Holdings

What is the pet policy at Colinas Del Sol?
Dogs Allowed
Pet Limit: 2
Cats Allowed
Pet Limit: 2

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 2 Baths and 2 Beds, 2.5 Baths and 3 Beds, 2 Baths and 3 Beds, 2.5 Baths