The staff is unhelpful at any given time and will brush you off every chance they get. Totally unwilling to work with you on any matter. There is a large fee to pay your rent on line with a credit card. You can only pay in the office with a check or money order. The walls bleed cold into your apartment all winter, and are very hot during the summer. I have a small 2 bedroom and it was 100.00 a month in electric to keep the place about 75 degrees. The showers worked great and the water was hot at least. It just tasted like an ant farm so I bought gallon jugs of water to use for drinking and cooking. Very sour experience. I will not renew my lease or rent from Chase and Associates again.