Review History for anonymous

The Villas at Zaragosa Apartments


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anonymous

Resident 2017

5/14/2018

The start of the experience was great until your in! While you are an actual resident they could care less! Make sure you document EVERYTHING because this Greystar management team will try to bully you into paying way more than you owe at move out! They did not have any proof when asked about the charges... they just ignored our correspondence until 6 months had passed so they could turn it over to collections. #bullies
    Manager

    5/22/2018

    The Villas at Zaragosa Apartments
    Ms. Coffman, We welcome all fair and honest reviews - good and bad, so just as I responded to your review on our Facebook page and now on Google, I can appreciate that you may be upset and expressing your opinion on Jodi's behalf. I am not sure how your procedures are at Matrix Residential but we always encourage residents to request a final walk through with a member of Management before turning in their keys so that there are no surprises when they receive their final bill. Additionally, all back up for any move out charges are kept either in the form of an estimate from a professional vendor, photos, or actual invoices and are turned over to our receivables department who issues the final bill and collects any final balances. We strive to make all residents, future, current and past, have an enjoyable experience from start to finish and we feel badly that Jodi has not. Please feel free to contact me personally if you have any additional concerns. Respectfully, Joy Oliver Community Manager

    Review 22 out of 39

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    The Villas at Zaragosa Apartments

    March 2024

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