Number of reviews in the past 365 days | 4 |
Percentage of reviews responded to | 50% |
Average time to respond to reviews | 121 days |
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Silverton Village
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 4 |
Percentage of reviews responded to | 50% |
Average time to respond to reviews | 121 days |
Thank you for taking the time from your busy schedule to post a review. I am glad your experience has been a good one. Please let me know if there is anything we can do for you. Thank you again!Lisa Mendoza
Thank you for bringing your concern to our attention. I will meet with my staff today to discuss the importance of a positive attitude and customer satisfaction. Thank YouLisa Mendoza
Dear ResidentThank you so much for your recent review. It's sounds like your enjoying the community and all the amenities we have to offer. You have a great idea about some shade around the play ground area. I know there is nothing I would be able to do this year, but I will make this recommendation for next year and really push for it.John
Thank you for your review as we do value your opinion. It's important to all the Silverton Village Team, that we greet all our residents as well as guest with a warm smile and friendly hello. It also sounds like you're enjoying your new 3 bedroom and your growing family.The Team at Silverton Village
Dear Resident I'm sorry to hear that you are not enjoying your home at Silverton Village. We are very sorry that you are upset about the courtesy calls you received about noise originating from your apartment, we only wanted to bring the matter to your attention. At this time there have been no lease violations sent to you, nor has there been any discussion of eviction. Silverton Village is a multi-family community and we understand that there will be normal noise coming from one's home, our only goal is to address noise that may be excessive, and thus disruptive to others. When you stopped by the office late last week and spoke with me, I thought that we came to an amicable agreement and understanding. The team at Silverton Village takes great pride is resolving resident concerns and providing the best customer service we possibly can. I would appreciate you stopping by the office at your earliest convenience so that we can discuss this further. I will look forward to hearing from you. John Salter Community Manager.
Thank you for your review. Silverton Village participates in the Affordable Housing Program through the State of Texas. Our rents are not only regulated by this program but we also have to take into consideration or operating cost to keep our residents serviced properly as well as keeping the community looking great for your enjoyment. We are always please to see you and other resident walk through the front and eager to assist anyway we might be able to.The Team at Silverton Village
Dear Resident Thank you for taking the time to write your review. We do appreciate your feed bad and look forward to you being a long term resident in our community. Please feel free to reach out to the office anytime if there is more we might be able to do yo make your living experience even better. John Salter Community Manager
Thank you for taking the time and letting us know how we are doing and how you feel about your new home. If at anytime there is more we might do to improve your living experience, please feel free to reach out to us.The Team at Silverton Village
Thank you for the great review and know that were are here to assist you and make your living experience a wonderful one.The Team at Silverton Village
Thank you for your review, we appreciate the feedback. Never hesitate to let us know if there is anything we can do to make your home more enjoyable! Your Silverton Village Team
Welcome home to Silverton Village. It sounds like you are really enjoying your home and all the wonderful amenities we have to offer. Please feel free to stop by the office or call if there is more we might do to improve your living experience..The Team at Silverton Village
Dear residentThank you taking the time to post your comments on Apartment Ratings. I am very please that as a long term resident, you are still enjoying your home and all the wonderful amenities that we offer. As always, my door is always open to comments good or bad, so please feel free to stop by anything, even if it's just for a cup of coffee.John SalterCommunity Manager
Thank you so much for the great review and compliments to the amazing Team here at Silverton Village. Please feel free to contact us if there is more we might be able to do to improve your living experience. The Team at Silverton Village
Sounds like your really enjoying your brand home. Be sure to check out the amenities as well, like the new elliptical machine in the 24 hour Fitness center.The Team at Silverton Village
Dear New Resident, Thank yo so much for taking the time to write a review concerning your over all experience here at Silverton Village. The staff is very dedicated and service oriented and here to help all our residents to the best of our ability, Please fee free to contact us anytime. We look forward to along relationship with you.The Team at Silverton Village
Dear Resident. The Team at Silverton Village would like to welcome you to the community and hope your enjoying your new home as well as all the amenities we have to office. We are here to assist and help all our resident to the best of ability, so feel free to reach out to us at anytime,The Team at Silverton Village
Thank you for taking the time from your busy schedule to post a review. I am glad your experience has been a good one. Please let me know if there is anything we can do for you. Thank you again!
Dear ResidentThank you so much for the great review. The team is very customer service oriented and enjoy helping all our residents in the community. Please feel free to stop by or call if there is more we might do to improve your living experience.The Team at Silverton Village
Dear Long Term Resident. I want to thank you for taking the time to comment on your living experience here at Silverton Village. Good or bad, it's important to me hear what a resident has to say and how I might be able to work on a resolution to the concern. I will be meeting with my maintenance staff and sharing this comment with them in order to correct these concerns. Thank you for bring this to my attention.John SalterCommunity Manager
Thank you for your review, we appreciate the feedback. Never hesitate to let us know if there is anything we can do to make your home more enjoyable! Your Silverton Village Team
Thank you for your review, we appreciate the feedback. Never hesitate to let us know if there is anything we can do to make your home more enjoyable! Your Silverton Village Team
Thank you for your review, we appreciate the feedback. Never hesitate to let us know if there is anything we can do to make your home more enjoyable! Your Silverton Village Team
$868 - $968
1,035
N/A
Townhome
$868 - $968
1,079
N/A
Flat
$998 - $1,098
1,213
N/A
Flat
$998 - $1,098
1,170
N/A
Townhome
Silverton Village offers everything you seek in the perfect home - warmth, charm, affordability and easy access. Our apartment homes embrace simple pleasures and traditional values yet provide the amenities and modern conveniences you expect. Choose between our spacious two and three bedroom town home style or single level floor plans, and enjoy the property features such as swimming pool, basketball court, playgrounds, fitness center and resident business and an activity room. Located in the thriving city of Ennis, Silverton Village is conveniently located just off Interstate 45, on Highway 85. Close enough to "Big D" to live in the Country and work in the City, Ennis has become a commuter city that retains it's country heritage. It's the official "Bluebonnet City" in Texas and full of history, including the old fashion downtown full of antique shopping and heritage museums. For the outdoor lovers, there are plenty of parks, trails, lakes and golf courses in the immediate area.
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Silverton Village