This is a terrible apartment especially customer service side. Manager Jill and staffs at the leasing offices are very unfriendly. They are not willing to resolve your issues when you request. Soundproof is absolutely horride and you can even hear someone takes a shower next door. No proviate at all. Please save your energy dealing with these rude people and serach other apartments out there. Please please take my advice!!
1 Previous Review
Previous Review
Resident 249475
Verified Resident • 2014 - 2016
6/29/2016
POOR CUSTOMER SERVICE. MANAGER AND STAFF ARE NOT FRIENDLY AT ALL. WHENEVER I MAKE REQUESTS AND IT DELAYS, STAFF ALWAYS MAKES EXCUSES. ESPECIALLY OFFICE MANAGER AND DAVID ARE NOT NICE AT ALL. IT IS DECENT APARTMENT BUT LEASING OFFICE STAFF, I WOULD NOT RECOMMEND IT TO FRIENDS
Manager
6/29/2016
Enclave at Bear Creek
Thank you for taking the time to provide this feedback. It is upsetting to read that you feel our staff is not friendly. Not only do we strive to be professional but kind when assisting residents. It is not our intention to make excuses, as we want to work with our residents to find a solution to a potential problem. Please come visit the office if there are any issues you are currently dealing with.