I love living here! I finally got a unit that suits me perfectly. I had to move a few times because of medical issues, and the office staff was very understanding and cooperative. I think it depends on how they are treated, nice to them and they'll be nice to you. Noise depends on what unit you're in. I've lived in a few of the older units and could hear noise from upper units, especially floor noise (footsteps, etc.) The views of the lake from the balconies are beautiful. The dog park is convenient and well kept. The grounds are well kept, and maintenance and the landscapers work hard to keep it that way. Maintenance staff is awesome! I've had to call the emergency number more than once for plumbing issues (some pipes broke), and they responded within minutes, even in the middle of the night. Maintenance is courteous, efficient, and know what they're doing. I have no issue with their entering my unit when I'm not home, and I have pets. Adhere to their rules, and you'll have no problems. I'm a happy camper.