Review History for anonymous

Asher


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anonymous

Resident 2015 - 2016

2/7/2016

NO OPTION FOR ZERO STARS Since day one of me moving in it has been a horrible experience, especially with it being our first place. Extremely unprofessional staff that will lie to your face and won't get anything done; they just tell you what you want to hear. Have had problems with my neighbors being loud and lighting grills on their balconies, brownish-red ant-like bugs in my restroom, washers in laundry facility are always broken, etc... Not only that but the whole process of getting into our apartment was frustrating and more stressful than it had to be all due to the incompetence of the staff. We're in a different apartment than we were originally supposed to get (b/c they renovated the wrong apartment was what we were told,) we were supposed to get a remodeled apartment with new flooring, lights, blinds and appliances (all that was done were the lights and appliances and THE DAY OF OUR MOVE IN they were putting in carpet as we pulled in with our furniture and had to wait an hour, also we don't have hardwood floor b/c they never renovated the vinyl, blinds are old and dirty.) When we asked about the carpet being done so last minute the guy said that he decided to do it for us as a "courtesy" b/c the carpet that was in there was nasty. BUT he had originally told us it was going to be renovated (carpet included) soooo he basically lied to try and cover their behinds. Also, when we went in to sign a second lease on the day of our move in for the apartment we were actually gonna be in (b/c the original lease was for the apartment they forgot to renovate) we were practically forced into a year long lease instead of a 6 month lease as we had originally signed. The original lease was for 6 months at $645 rent and the new lease they gave us to sign was for 1 year at $645 and when we pointed out the length of the lease was wrong they said that if we wanted a 6 month lease it would be rent of $690 which isnt what they had originally said. We had no choice but to sign it b/c we already had all our stuff outside the apartment in the truck ready to be unloaded. So now we're stuck here six months longer than planned which I wouldn't mind if it things were the way they're supposed to be. Let me mention this too, when we first had issues less than a month into living here we emailed Madera (the owners) and I guess they contacted Gina (the apartments' manager) and she told us that if we were so unhappy they would let us out of our lease. (We had JUST moved in so we didn't have the luxury of leaving this crap hole.) So that right there tells you how much they care about making their residents happy. So basically, since after we signed our first lease for the apartment we were supposed to get things started getting shady. We wanted to leave before we even began unloading our furniture. What was supposed to be a great experience of getting our first place has been a nightmare. SAVE YOURSELF THE FRUSTRATION.

    Review 15 out of 38

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