Resident • 2015 - 2017 Not Recommended
I've lived here for over 2 years and have had the normal problems but in the last 3 months from October 2016 until currently February 2017 we have had rodents in our apartment on the second floor for months. The first time we requested pest control and the office staff Kathy sent maintenance and they supposedly sent someone out to find and plug holes. Well that was October 2016. Next they sent pest control that put down traps and they just and only that. On November the 18th I found a mouse on the trap in out washroom called the office because it was making noise and Kathy sent maintenance to remove it. About 3 weeks later pest control came back and found a mouse on the trap they had previously placed under the oven and he gave us some extra traps to put down and left. In January while we are thinking we are rat free my husband walks into the wash room and is surprised to see mice on a trap I called the office because now it's ridiculous and to our surprise there was not just 1, not 2 but 3 mice on one trap. Another maintenance guy comes out checks for holes finds one behind the dryer plugs it and puts down different traps. Now we are in February (1 month later) we have heard mice running in the kitchen and more rat dropping. I have talked to manager Mary to be released from lease because there has been no resolve to this problem. Rats carry disease and just living with them cause health risk. I have called Mary boss Carla in the corporate office Cypress Companies and spoke with her for 3 days and Carla and Mary are putting the decision on each other. I asked Mary what she would do and she said live there and just wait until the lease is up. What is getting me aggravated is Mary told her boss Carla that the last she had hear of any issues was in October but she and I had a face to face conversation in the office about the rats being there again and how maintenance did not do there job the first time around and that was in January at the same time I was putting in my notice to vacate. They are money hungry and dont care about their tenants all they want is to collect rent and I have told her I feel they don't care. While I was waiting to speak to Mary about my issue she was telling someone else who wanted to break lease that they would have to pay rent and most of the time you don't get your deposit back even when you fulfil your lease. All she does is say I'm sorry but with no feeling. Someone needs to take ownership and if not eithe of them I wonder how channel 5 news would depict this story since they are down the street. Would not recommend this apartment the rent is increasing and it's a standard apartment with no upgrades.
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