Review History for anonymous

Mercantile River District


Updated Review

Review Author Icon

anonymous

Resident 2019 - 2020

9/11/2020

I leased at Elan River District in September of 2019, due to how much I liked the staff there at the time. I absolutely loved my time there, but unfortunately had some devastating family issues come up right before the start of Covid-19 Pandemic. I have a second job bar-tending at night, so half of my income was nonexistent for many months. This all caused significant financial, emotional, and personal hardships. The staff has gone through some changes since I originally leased there, but the grace and kindness that they have showed me as a whole has not. This staff is amazing. They really do care about uniquely helping their residents. They have been so helpful to me without constantly hassling me, have maintained outstanding customer service, and genuinely have made me feel like everything was going to be fine. They have treated me like a human being and not just as a random and temporary resident. Thank you so much, Elan River District Team. The Property Management Industry needs more people and teams like this.
    Manager

    9/23/2020

    Elan River District Apartments
    Anonymous, we are glad we could help! We are always more than happy to assist you if anything else comes up. Take care! Elan River District Team
    1 Previous Review

    Previous Review

    Review Author Icon

    Emilymstafford

    Resident 2019

    9/13/2019

    I have just finished my application at Elan River District and gotten approved. I move in on Sunday and I could not be happier with the customer service I've had so far from the leasing agent Mary and the property manager (I'm bad with names but she helped when Mary had a day off). They have gotten my last minute move-in handled so well already and worked with me on the application process while we waited on my new employment paperwork to be sent over. Thanks so much guys! The property is beautiful and feels like home, but the customer service really is what sold me.
      Manager

      9/19/2019

      Elan River District Apartments
      We are so happy YOU chose to live with us! We are lucky to have such an awesome staff and we are honored to serve our residents. Thank you again for your comments, please let us know if you will need anything, when you settle in. Elan River District Team

      Review 15 out of 34

      Share This Review

      Contact Property

      Mercantile River District

      March 2024

      Sun
      Mon
      Tue
      Wed
      Thu
      Fri
      Sat
      1
      2
      3
      4
      5
      6
      7
      8
      9
      10
      11
      12
      13
      14
      15
      16
      17
      18
      19
      20
      21
      22
      23
      24
      25
      26
      27
      28
      29
      30
      Beds

      0

      Baths

      0

      Share This Review