Review History for Verified Resident 1159541

Greenwood Creek


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Resident 1159541

Verified Resident 2023

9/10/2023

Nothing short but awful. This place won't answer your phone call and will never call you back. I haven't had decent AC since I moved in. They will accuse you of stuff and not take responsibility for the things they do. The grounds are so dirty and just trash everywhere it's like they don't even work here. I wouldnt recommend this place to my worst enemy. I'm sad that this place can't help me with anything but they still expect my 1200$ every single month.
Manager

9/13/2023

Greenwood Creek
Hi, we want to express our gratitude for your feedback shared with us at Greenwood Creek (GWC). We apologize for any inconvenience caused by difficulties in reaching us by phone and appreciate your understanding. We're actively working to improve our phone system and ensure that all calls are promptly answered. In the meantime, please accept our apologies and feel free to email us as an alternative method of communication. We value your feedback and appreciate your understanding.
1 Previous Review

Previous Review

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Resident 1159541

Verified Resident 2023

7/14/2023

My experience with this community as been nothing short but aweful. The day I moved in I was missing my dryer. I was told I'd get it Monday, but y'all made sure to take my first months rent and not help me out. I have videos of roaches in my apartment already. Also my air conditioning doesn't go below 74 which is ridiculous in the texas heat. The staff never answers the phone nor do they care to call back what so ever. I was told if I picked one of the renovated apartments I would get an amount off the first month and that never happened. This place just isn't up to the standard that you're charging. I hope that I get some assistance with my apartment.
    Manager

    7/16/2023

    Greenwood Creek
    Hi, we are disheartened to hear about your experience here in our community. We'd like to resolve these issues for you as quickly as possible. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (888) 660-9823 so we can work towards a resolution. We look forward to hearing from you.

    Review 25 out of 172

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    Greenwood Creek

    May 2024

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