Review History for Verified Resident 681239

The Kelley at Samuels Avenue


Review Author Icon

Resident 681239

Verified Resident ā€¢ 2019 - 2020

6/26/2020

Pretty good customer service overall with the office staff and maintenance. Gate breaks a lot though and they are usually pretty fast to fix it, but if not they just leave it open and do their best to inform residents. Amenities are very nice and office staff is strict to enforce most rules as some residents have trashed common areas. Would like if they took COVID-19 protections more seriously in our community, like closing the fitness room/pool while cases escalate, but there was a lot of backlash with the residents. Overall it's pretty quiet and most people are very friendly. Towing signs were finally posted so there's now less issues with parking violators. The apartment unit itself is really nice and rent is not unbearable.
    Manager

    7/1/2020

    Kelley at Samuels Ave
    Thank you for your thoughtful comments and terrific rating! Our team members appreciate your compliments, and we're glad that you are pleased with your apartment home. However, we're sorry you feel disappointed regarding access to our community amenities. We understand your concerns during this challenging time, and we assure you that our team is taking all the necessary precautions to keep our community premises clean and hygienic. This is an evolving situation, and we are closely monitoring guidelines from the Centers for Disease Control and Prevention (CDC), federal, and local governments to do what is best for everyone in this scenario. We're here to help, so please feel free to call the office if you would like to discuss your observations in more detail or if we can assist you in any way. Thank you!

    Review 41 out of 67

    Share This Review

    March 2024

    Sun
    Mon
    Tue
    Wed
    Thu
    Fri
    Sat
    1
    2
    3
    4
    5
    6
    7
    8
    9
    10
    11
    12
    13
    14
    15
    16
    17
    18
    19
    20
    21
    22
    23
    24
    25
    26
    27
    28
    29
    30
    Beds

    0

    Baths

    0

    Share This Review