Review History for anonymous

Place At Westover Hills


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anonymous

Resident 2023

12/14/2023

Dont move here

After months of living with roaches, the pest control finally came around and sprayed but it did nothing at first. After the next few times there was definitely a noticeable difference but once again he stopped coming even though we were receiving notices that he would. After a few notices where he didn’t even come we received another one and forgot to empty our cabinets before heading to work and were fined $200. We recently had a newborn join the family and just when we thought we were adjusting, we got hit with a $160 fine for not adding her to lease. Management is uber incompetent and on a recent phone call we heard them literally complaining about residents including us before they hung up the phone. They walk into your apt without even knocking sometimes. They cant control all the pet owners that leave dog poop everywhere. You’ll be lucky if you can find a parking spot thats not a block away during certain hours. Last night when i got home there was a lady waiting outside the gate with a bunch of groceries on the ground because she forgot her gate key and i let her in because I remember all the times ive had to scale the gate after a long day at work because either the key didnt work or the lock was jammed. All in all the apt itself is what u would expect, cheap fixes and countless “just paint over it” jobs. This place is great if u don't mind sleeping with roaches ,paying fees, walking a block from your car, dealing with management that hate their jobs, and the anxiety of walking up to your own gate not knowing if it’ll open or not.
    Manager

    12/15/2023

    Place At Westover Hills
    It is disheartening hear of your concerns through an online review. We do provide free pest prevention services to all our residents. As you know, once our office is made aware of an issue, you receive numerous notifications explaining the treatment process along with the preparation requirements. It is imperative that you follow the preparation instructions provided and allow our Pest Prevention company access to your apartment to complete the prescheduled treatment. We do not charge fines for minors being added to a household. I have reviewed your file, and you were never charged a $160 fee. Please call our office so we can discuss this further. Our service team conducts monthly gate checks confirming all locks are in working order. There are times issues may occur throughout the month and we do rely on residents to notify the office of any issues observed. You may call or text any service requests to 817-377-9449. I would love the opportunity to address and resolve all your concerns, please call me directly at 817-377-9449 or email at manager@theplaceapt.com Warm regards, Stephanie Mae, Community Manager

    Review 14 out of 223

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    Place At Westover Hills

    May 2024

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