| Number of reviews in the past 365 days | N/A |
| Percentage of reviews responded to | N/A |
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4727 Wellesley Avenue, Fort Worth, TX 76107
Ratings & Reviews (31 Reviews)
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Resident • 2014 - 2016 Not Recommended
Updated 01/06/2016
Reviewed 10/14/2014
Welcome new owners you have a wonderful maintenance man can't speak for tess she's rude ,and ugly at heart. I have a hard time communicating with her sense I'm -------- but gives her no reason to think she better. Why she told me one day since… See More
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boodog12 • Prospective Resident • Visited 2015 Recommended
Updated 11/07/2015
Reviewed 11/07/2015
Overall when something goes wrong it gets fixed. Overall the apartments are great! The people, management and maintenance, are very knowledgeable. The owner is picky; she overseas that details are done correctly and actually works with her team cleaning and detailing the apartments!
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Resident • 2013 - 2015 Not Recommended
Updated 07/30/2015
Reviewed 07/30/2015
This is how it goes. I'm mad that for the last 2 years I have been without water, hot water, electric and A/C constantly. The laundry facilities are frustrating to say the least and it constantly seems like there is an excuse. My rent goes up… See More
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Resident • 2010 - 2015 Not Recommended
Updated 06/29/2015
Reviewed 06/29/2015
I've lived here for a couple of years and let me start of by saying , water and AC are big problems in these apartments. Every year the AC goes out for a month or more , I have no AC in my apartment just like… See More
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Resident • 2015 Not Recommended
Updated 04/08/2015
Reviewed 04/08/2015
***DO NOT MOVE HERE*** The good: The neighborhood is decent and centrally located Kimberly the owner is nice and means well Joey the maintenance man is great. Gets the job done quickly and efficiently. The bad: Every single month, either our hot water Or the water… See More
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Resident • 2010 - 2014 Recommended
Updated 11/18/2014
Reviewed 11/18/2014
Good management. Gets things done as quickly as possible. Sometimes people (previous reviewers) are never satisfied and expect special treatment and are angry at the world for there situation. Too bad they had to disrespect the one person who has done more for this community than… See More
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Resident • 2014 Recommended
Updated 10/29/2014
Reviewed 10/29/2014
the new management under the owner has really stepped it up... They're are renovating, cleaning, going green. As a resident of over 10 years, I can say that there has not been someone who treats the tenants like the new management does today. Within 24 hours… See More
Sunset Heights Apartments Manager29/29/2014
Dear Kind Resident, Thank you very much for your wonderful praise. Positive comments like these make all the work worth every penny. But more importantly your words tell us we are doing a good job which makes us feel great and encourages us to keep doing what we're doing. Thank you, Kimberly Pease, Owner & 1 of 2 Managers
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Resident • 2014 Not Recommended
Updated 09/30/2014
Reviewed 09/28/2014
In regards to the last review, its been a week since the "final repairs " on the AC and here we are again with no air. I guess all that money they spent to repair it and make it run better went down the drain. How… See More
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Resident • 2013 - 2014 Not Recommended
Updated 09/24/2014
Reviewed 09/24/2014
It appears that there has already been an owner response about the laundry room situation. Sadly to say that is nearing on TWO MONTHS ago, and according to the owner's response it would hopefully be open in a WEEK. The laundry situation on this end of… See More
Sunset Heights Apartments Manager29/29/2014
Dear Resident, I do apologize but, finally the laundry room is open. I apologize that the washers are coin and the dryers are card but the new washers should be card. Maybe I should say hopefully for as long as we all have waited for any washing machines who knows. I know this and the AC, which has worked for several weeks now, (Yeah! I hope this does not Jinx anything!) have been huge inconveniences. As an apology I am giving a 10% discount off the utility bill to all west end residents. I truly am sorry you have had to endure part of the summer without AC and functioning washing machines You will see a great improvement in regards to maintenance as I have recently hired a 3rd maintenance person. Sincerely, Kimberly Pease Owner & Manager
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Resident • 2014 Recommended
Updated 08/22/2014
Reviewed 08/22/2014
Stopped by the apartments 2 months ago and talked with a few tenants just to hear what they had to say. Only complaint was no covered parking. Stopped by a month ago and talked with some tenants - they had nothing negative to say. Stopped in… See More
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Resident • 2014 Not Recommended
Updated 07/28/2014
Reviewed 07/28/2014
The owner Kim has no idea what she is doing. She does not need to own a business, much less one where people rely on air and electricity to live! Our AC has been out for several days now in the Texas 103 degree heat. Kim… See More
Sunset Heights Apartments Manager03/03/2014
Dear Gentle Resident, We welcome input and opinions from our residents, without it we do not know how to improve. I am sorry I have disappointed you. I am sure you have been in the office during regular hours; maybe you can understand how easy it is to get off track. Excuse notwithstanding, I should not promise to be right over. However, keep in mind that the other manager is very capable. For this reason it is not necessary for me to be there at all times. I hope you really don???t believe I disappeared for 2 days after the AC went out. I was here every night sometimes past 1 am with a continuous flow of the best vendors day and night trying to get the chiller working. It???s a shame that it could not be fixed with one phone call or a flip of a switch. Regarding the laundry room - we have two laundry facilities. I had to close the one you are referring to because people were using the machines that had ???Out of Service???. It might take another week to re-open this laundry room, the other one is open 24/7. The pool will be open no later than August 3, 2014. Our goal to continually improve the living environment of Sunset Heights is paramount. We want Sunset Heights to be a Great Place to Live! Clean, Green, Affordable and Extremely Pet Friendly, Kimberly Pease Owner and Property Manager
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Resident • 2013 - 2014 Not Recommended
Updated 07/27/2014
Reviewed 07/27/2014
The staff is great. The complex manager, Tess Shuman, has been nothing but wonderful. She is always helpful, considerate, professional, and organized. The maintenance man, Joey, is friendly and works hard. The problem is the owner. Kimberly Pease is completely unqualified to own a housing complex.… See More
Sunset Heights Apartments Manager03/30/2014
I do apologize for the poor service you received. Mostly I apologize for the AC people who could not get to our apartments any faster. They do show up, but sometimes it is way after hours. Yes I am updating and upgrading the property. My goal is to make Sunset Heights a better place to live. I think you have exaggerated about the water. If someone has bed bugs then they or someone brought them. If one has lots cockroaches it is often because food is left out, and if this is the case we provide, as with bedbugs, a special treatment. I also treat the neighbors. I do appreciate your comments. If you have specific requests please give me a second chance to satisfy your needs. If you have any other comments please feel free to discuss them with me. Thank you, Kimberly Pease owner and manager
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Resident • 2012 - 2014 Recommended
Updated 07/16/2014
Reviewed 07/16/2014
I have lived here for years and the owner and manager are more like family than anything else they try everything in there power to make u feel respected understood and they make you feel at home and apart of the community I can't tell you… See More
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goeson • Prospective Resident • Visited 2014 Recommended
Updated 07/01/2014
Reviewed 07/01/2014
I have been looking for an apartment for the past month. I finally found the place that I will be calling home! It's a smaller apartment complex (less than 100 apartments) than where I have lived before. The staff made me feel immediately comfortable and it… See More
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Resident • 2012 - 2014 Recommended
Updated 06/24/2014
Reviewed 08/14/2012
.The owner has made signifacant changes with a new chill system that works sporadically however it has now been repaired..Laundry rooms are in need of repair with no a/c or heat they are more like outbuildings.There have been many disruptions with maintenance and contractors entering with… See More
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Resident • 2014 Recommended
Updated 02/09/2014
Reviewed 02/09/2014
I just moved in a month ago. The management is super helpful, she did the move in walk through with me and she was more detailed than me. After everything was finished, it seemed like I went from coach to first class. It took 2weeks because… See More
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createyourownmagic • Resident • 2013 Recommended
Updated 11/21/2013
Reviewed 11/21/2013
I moved into these apartments about 5 months ago. I really love it! The apartment is really cute and it looked so good when I moved in. The maintenance man Jeff is so nice. The couple times I had to call them, he was at my… See More
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jeremywithrowjones • Resident • 2013 Recommended
Updated 11/21/2013
Reviewed 11/21/2013
Affordable, efficient and comfortable is how I would describe Sunset Heights. The staff are always improving the property and are always helpful. Parking is simple and the property is clean. I was shocked when I saw just how nice the inside of the units are. Your… See More
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Resident • 2012 - 2013 Recommended
Updated 10/24/2013
Reviewed 10/24/2013
I've been here for 1 year. The management is really nice and does what she can to help us. She forgets sometimes but she means well. It is quite and CLEAN. There are a few cockroaches but every low-income apartment has roaches. More improvements are coming… See More
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pblair • Resident • 2011 - 2013 Recommended
Updated 08/20/2013
Reviewed 08/20/2013
Wouldn't be leaving if they had a 3 bedroom available. Sad to go everything here has improved since I first got here. New management has a lot of new and goods ideas for continued improvement. Thumbs up See More
Sunset Heights Apartments Manager09/09/2013
Thank you! We will miss you P.
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Resident • 2012 - 2013 Recommended
Updated 05/17/2013
Reviewed 05/17/2013
What a cute place to live! It's very clean and quiet. The new manager has definately made some huge changes. I would recommend checking Sunset Heights out!
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camaro444 • Resident • 2006 - 2013 Recommended
Updated 04/14/2013
Reviewed 04/14/2013
I live here so clean nice apartments are so clean and nice , very nice neighbors very nice people in charge of the complexes well protected a good place to raise family , is Home , thank you sunset H ,,,,, See More
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Resident • 2011 - 2012 Recommended
Updated 08/14/2012
Reviewed 02/13/2012
Ive only lived here for some months and the apts are ok its cheap rent. No break in's, So far it seems really safe. I work nights and its some places that could use some extra lighting but the manager says she's working on that. Everybody… See More
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Resident • 2010 - 2012 Not Recommended
Updated 06/26/2012
Reviewed 06/26/2012
Although management gets on top of the repairs, they are continual. Gets old when you have either no a/c-heat, no water or no hot water at least 2 times a month..... Getting it fixed is not the problem its keeping it fixed. Even when its repaired… See More
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Resident • 2011 Recommended
Updated 07/14/2011
Reviewed 07/14/2011
This place isn't the fanciest in town. But it is clean and neat. They are doing a good job of remodeling the apartments. The one I have has been remodeled and it is nice. The rent is reasonable. There have been a few minor issues but… See More
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