Review History for anonymous

Sunset Heights Apartments


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anonymous

Resident 2013 - 2014

7/27/2014

The staff is great. The complex manager, Tess Shuman, has been nothing but wonderful. She is always helpful, considerate, professional, and organized. The maintenance man, Joey, is friendly and works hard. The problem is the owner. Kimberly Pease is completely unqualified to own a housing complex. She makes promises and never keeps them - like "People are on their way to fix the AC right now!" and they never show up. She obviously spends money on the grounds and painting/remodeling apartments, but then she cheaps out on maintenance concerns. Our AC has gone out roughly once a month since we moved in, and it stays off for days at a time. Looking back at other reviews, this has been an ongoing issue for years. Likewise, we have gone days at a time without water or with other obvious issues, like bugs in the apartment. Tess and Joey are the only people that make this property livable, Kimberly is the reason we cannot recommend these apartments.
    Manager

    8/3/2014

    Sunset Heights Apartments
    I do apologize for the poor service you received. Mostly I apologize for the AC people who could not get to our apartments any faster. They do show up, but sometimes it is way after hours. Yes I am updating and upgrading the property. My goal is to make Sunset Heights a better place to live. I think you have exaggerated about the water. If someone has bed bugs then they or someone brought them. If one has lots cockroaches it is often because food is left out, and if this is the case we provide, as with bedbugs, a special treatment. I also treat the neighbors. I do appreciate your comments. If you have specific requests please give me a second chance to satisfy your needs. If you have any other comments please feel free to discuss them with me. Thank you, Kimberly Pease owner and manager

    Review 14 out of 33

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