What are noise levels like at The Henderson Luxury Apartments?

The community is rated 2.3/5 stars, which is considered having moderate noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at The Henderson Luxury Apartments?

The community is rated 2.5/5 stars, signifying moderate satisfaction on average.

How safe is The Henderson Luxury Apartments?

The community is rated 2.4/5 stars, which is considered being moderately safe on average.

How satisfied are residents with the neighborhood

The community is rated 3.9/5 stars, signifying much satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 3.2/5 stars, which is considered being very effective on average.

How often does management engage with reviews?

Managers have responded to 92% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 15.32 days to their community reviews in the past year.

What types of floor plans are available?

1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 2 Baths

Ratings & Prices for The Henderson Luxury Apartments, Fort Worth, TX

Renter Ratings

Noise	N/A
Grounds	2.5
Safety	2.4
Office Staff	2.8
Maintenance	3.2
Neighborhood	3.9
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	25

Manager's Review Engagement

Percentage of reviews responded to	92%

Manager's Review Reply Time

Average time to respond to reviews	15.32 days

Ratings & Reviews (78 Reviews)

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Resident • 2020 - 2021

02/28/2021

I have been hear about a year and have to say at the beginning every thing was pretty good but then i noticed the constant change in property ownership and staff. Then i found out a few months back that i have a past due balance… See More

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delshawns • Resident • 2021

01/04/2021

Woke up to a BIG RAT swimming in my toilet. Called maintenance about 645 am and still no show.. Now as of 742 I'm holding my urine and no one has showed up... I've complained to them about the rats or possums that's ruining through the… See More

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Resident • 2020

10/02/2020

The fire alarms constantly go off when there are no fires, there is trash and broken glass over the parking garage, the local crime in the area affects this location as cops are constantly in the area looking for people and there are wheels left in… See More

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The Henderson Luxury Apartments Manager

10/22/2020

We are disappointed to learn of your experience here at The Henderson, but will take this opportunity to improve. We are only able to give an AM or PM time table when it comes to contractors doing work inside your home but we absolutely should have called you when they got on site. We are extremely sorry for the situation with you pet and would love the chance to make this up to you. I would love to speak with you regarding all of this. Can you please call me or email at your earliest convenience. I am Jennifer and the Property Manager here. You can reach me at 817-885-8600 or [email protected]

Prospective Resident • Visited 2020

09/29/2020

It's a very convenient location and easy highway access. Jeri was very informative and helped answer all my questions. I haven't made a decision as of yet, but am leaning towards The Henderson when I move the beginning of year.

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The Henderson Luxury Apartments Manager

10/22/2020

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at The Henderson! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Resident • 2020

09/29/2020

This community is very nice. i moved here from out of state and enjoy it so much. it is very close to a lot of things but isnt in the traffic zone which i like a lot. the parking garage is one of my favorite things… See More

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The Henderson Luxury Apartments Manager

10/22/2020

Hello we strive for 100% satisfaction, and it is great to see you had such a positive experience at The Henderson. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Verified Resident 825918 • vrp • 2019 - 2020

09/29/2020

This is not a great apartment to live! Management does not provide support. I feel unsafe. People leave trash everywhere. No one follows the rules. Not exactly the luxury living that they portray themselves to be See More

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The Henderson Luxury Apartments Manager

10/22/2020

We regret to hear that you are having a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (817) 885-8600 so we can work towards a resolution. We look forward to hearing from you.

Resident • 2019 - 2020

09/24/2020

The location is great, but it all goes downhill from there. Extremely thin walls, where you can hear everything that your neighbor does. You can hear people talking outside and dogs barking all day. The quality of which the apartments are finished is extremely poor. They… See More

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The Henderson Luxury Apartments Manager

10/22/2020

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. I would like to get some more details about your experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (817) 885-8600. We look forward to hearing from you.

Verified Resident 819151 • vrp • 2019 - 2020

09/16/2020

My experience has been good. Some ups and downs with some new members. The pool upkeep is also disappointing sometimes. But it is pretty and in a great location. I also really like my floor plan and the size of my apartment

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The Henderson Luxury Apartments Manager

09/17/2020

Hello! Thank you for your review and feedback. We have recently added a new Team Member to our maintenance staff who will be able to help us keep our Community in the best condition it can be. We love hearing that you love the location of your home and the layout. Thank you again for leaving us a review and giving her a high rating!

Verified Resident 812134 • vrp • 2019 - 2020

09/05/2020

It has been a horrible experience. A complete nightmare. Maintenance stole things from my apartment, damaged my belongings and never cleaned up their mess. The Manager Jennifer Casas wrote an email talking trash about me and accidentally sent it to me. Jennifer threatened to move my… See More

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The Henderson Luxury Apartments Manager

09/08/2020

Hello! We are so very sorry to hear of your dissatisfaction with us and your home. If you are willing to give us another chance, please contact us at (817) 885-8600 so we can understand your situation better in order to try and turn your experience around. Thank you, The Henderson

Verified Resident 812042 • vrp • 2017 - 2020

09/05/2020

The Henderson does not care about residents or completing repairs. I miss the previous management. I cannot believe all of the charges involved with breaking a lease when it is clearly the management's fault. I am going to miss dtn FW, but not these apartments.

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The Henderson Luxury Apartments Manager

09/08/2020

Hello. We hate to hear that you are not happy. I would love to speak with you regarding all your concerns and frustrations as I would love to turn this around for you. You can call me at 817-885-8600 or email me at [email protected] I hope to hear from you soon.

Verified Resident 811009 • vrp • 2020

09/02/2020

They are patient nice its clean here and quiet and you pay your rent and the things included are worth it if things needs to be fixed it will be and they communicate so well on the portal I work late so I can keep up… See More

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The Henderson Luxury Apartments Manager

09/08/2020

Hi! Your satisfaction is our top priority. Your wonderful feedback and rating mean a lot to us. We can't wait to see you again, have a great day.

Verified Resident 775084 • vrp • 2017 - 2020

08/20/2020

Quiet and cleanliness has declined greatly in the past year. Poor security, no cameras, no apparent security on premises. I have called night contact number and had no answer. At the time, other neighbors tried the posted number and there was no answer. See More

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The Henderson Luxury Apartments Manager

09/08/2020

Hello! I am sorry to hear you have been having difficulty getting a hold of or Courtesy Officer. We do have cameras within the Community as well as a Courtesy Officer who lives on site. He is employed with Tarrant County Sheriff's Office. In order to get in touch with him you will call the office phone number at 817-885-8600 and follow the prompts to the emergency courtesy officer line. From there you will leave a message and he will call you back. If he happens to be on duty at that time he's always really good at calling one of his buddies to come out. I would like to get some more details from you on what's been going on. Can you call me at the office number above or email me at [email protected]? I hope to speak with you soon.

Verified Resident 805432 • vrp • 2019 - 2020

08/19/2020

Five-star experience through 2019. Then there was a drastic diminishing of effort by management in daily upkeep and the addressing Resident issues which began about January or February. It seems to be improving slowly.

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The Henderson Luxury Apartments Manager

09/08/2020

Hello. I would love to speak with you and see what I can do to make sure the rest of 2020 is a five star experience for you. We take a lot of pride in our work, Community and all our Residents. Can you call me or email me at 817-885-8600 or [email protected]

Verified Resident 804499 • vrp • 2020

08/17/2020

I have lived here for one month, and I have no complaints so far. The property is clean, comfortable, and safe. The office staff is friendly and helpful. I've had two service requests (minor things-short in an outlet and replacing smoke detector battery) that were taken… See More

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The Henderson Luxury Apartments Manager

09/08/2020

Hello, we are so happy to read such a great review about The Henderson! If you're ever in need of more help, please let us know!

Verified Resident 801699 • vrp • 2020

08/09/2020

Needs better wifi. Applying was a pain in the ---. So many different websites to fill out the forms. Then you have to get separate wifi, and insurance, and utilities. SUCH a pain!! Im trying to get AT&T (what they recommend) it is a disaster!

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The Henderson Luxury Apartments Manager

09/08/2020

Hello! I would like to talk a bit more information about this so I can get with our AT&T Rep and let them know the difficulty you were / are having. Can you email me at [email protected] so I can get some ore information from you?

Verified Resident 800272 • vrp • 2018 - 2020

08/05/2020

This community has gone downhill rapidly in the last 4-6 months. Loud, dirty - screaming fights & children all day and night. Smells terrible, trash EVERYWHERE. Really disappointed. The disparate rent rates do not aid in this - meaning Im well-aware new tenants are paying $400-500… See More

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The Henderson Luxury Apartments Manager

09/08/2020

Hello! We are so terribly sorry to hear that you are dissatisfied with your stay here. I would love to speak with you more about your concerns. Can you call me at 817-885-8600 or email me at [email protected] so I can do everything I can to turn your experience around for you?

Verified Resident 797151 • vrp • 2018 - 2020

07/28/2020

Living above the dog park it is not unusual to hear dogs fighting or barking loudly, or hear their owners conversations early in the mornings and late into the evening. Other than that I don't have any complaints. The staff is all friendly and the maintenance… See More

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The Henderson Luxury Apartments Manager

09/08/2020

Hello! Thank you so much for the high star rating! It always make us so happy when we see that our Residents are happy and love their home. I will make sure and pass your wonderful comments about the Team along to them.

Verified Resident 786742 • vrp • 2019 - 2020

07/03/2020

Overall, I love The Henderson. The location is amazing. You can walk to pretty much anywhere downtown, and it never takes more than 15 minutes to drive anywhere else around the Fort Worth are. My apartment has such a cozy feel, and it seems so much… See More

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The Henderson Luxury Apartments Manager

07/09/2020

Hello, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

Verified Resident 786653 • vrp • 2020

07/03/2020

They truly need to power wash outdoor hallways. There's so many stains from teh valet trash it's gross. It would improve the look of the place dramatically. In addition, the parking gates seems to stop working often, maybe it's time to upgrade to a better system… See More

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The Henderson Luxury Apartments Manager

07/09/2020

Hello! We are working with our guys on getting a breezeway cleaning schedule together. We have also gotten with our REP with our valet trash to ensure their Team Members are more cautious with the trash when they're carrying it out.

Verified Resident 785501 • vrp • 2019 - 2020

06/30/2020

Do not move here unless you want a headache everytime something breaks. Things are 'fixed' with using the cheapest options possible. So the same issues pop up again down the line. The staff also is not great with following through with their word, on when things… See More

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The Henderson Luxury Apartments Manager

07/01/2020

Hello! I would love the chance to speak with you and find out what items have been fixed that were not fixed correctly so that I can make sure that this gets corrected for you. Can you call me, Jennifer, at the office at 817-8500-8600 so that I can better understand and address any and all concerns that you may have.

Former Resident • 2017 - 2020

06/11/2020

Elizabeth P. In Management of the Henderson, went above and beyond to make sure a package that I had been waiting for was delivered to my residence after work hours. She is a great asset to Greystar , hopefully they will hire more people like her.… See More

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The Henderson Luxury Apartments Manager

06/17/2020

Hello! We would love to speak with you and see what we can do to increase our star rating with you. Also, we LOVE hearing all the wonderful comments about our Leasing Professional, Liz. We will definitely pass this along to her.

Verified Resident 771320 • vrp • 2016 - 2020

05/22/2020

No recommendation for living here now that Section 8 residents are allowed. Never. There have been many issues with the pool as well. Last year it was not open til late June. This year I cannot get an answer when it will be open. I do… See More

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The Henderson Luxury Apartments Manager

05/27/2020

Hello! Our pool is open and ready for you to come and enjoy. I would love to speak with you more regarding your experience with us. Can you call me at 817-885-8600?

Resident • 2018 - 2020

04/06/2020

This place is a nightmare. They will nickel and dime you to death. I moved in, the place had not been cleaned, literally a termite nest in the kitchen, dirt everywhere, leaves in the house. When I moved out they charged me for every nail hole… See More

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The Henderson Luxury Apartments Manager

04/08/2020

We're disappointed to hear of the negative experience you had at our location. We work hard to provide a fantastic experience to everyone. Please contact us at (817) 885-8600 so we can work with you to make this right.

Resident • 2020

03/30/2020

I just moved here about 2 weeks ago and its been horrible to be quite frankly. I have had so many incidents since moving in. For example, im constantly woken up every morning by the sound of a leaf blower at or before 9 am. My… See More

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The Henderson Luxury Apartments Manager

03/30/2020

We are disappointed to hear that you have not had a more positive experience with us. I would like to get some more details from you. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. The Henderson (817) 885-8600

Resident • 2020

03/08/2020

I used to love it here, but not anymore. We moved here thinking we were paying for a luxury apartment. That all changed recently. The noise is ridiculous, the environment was changed drastically and I no longer feel safe. Henderson is now accepting Butler project residents… See More

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The Henderson Luxury Apartments Manager

03/11/2020

Hello! I regret to hear that you are having a negative experience with us, but would appreciate the chance to turn your experience around. I would like to speak with you and get a full understanding of all your concerns with Henderson and would love the opportunity to personally speak with you. Can you give me a call at 817-885-8600?

•

Updated Review

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Manager

Features & Amenities

Laundry

Laundry On-Site

Parking

Central Parking Garage

General

Business Center

Coffee Bar

Cyber Cafe

Elevator

Fitness Center

Gated Access

Pet Park

Resident Lounge

Resort Style Swimming Pool

Spa and Dipping Pool

Pets

Cats Allowed
Fee: $400
Rent: $20
Comments: At Roscoe Property Management, we feel your pets are members of our extended family, so we strive to make them feel right at home. The Henderson welcomes cats and dogs. Pet interviews are required prior to pet allowed in the apartment homes. For each pet, with a maximum of two - there is a non-refundable pet fee of $400 and pet rent of $20 per month.

Dogs Allowed
Fee: $400
Rent: $20
Comments: At Roscoe Property Management, we feel your pets are members of our extended family, so we strive to make them feel right at home. The Henderson welcomes cats and dogs. Pet interviews are required prior to pet allowed in the apartment homes. For each pet, with a maximum of two - there is a non-refundable pet fee of $400 and pet rent of $20 per month.

Floor Plans & Pricing