Number of reviews in the past 365 days | 25 |
Percentage of reviews responded to | 92% |
Average time to respond to reviews | 15.32 days |
Contact Property
The Henderson Luxury Apartments
1000 Henderson Street
Fort Worth, TX 76102
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 25 |
Percentage of reviews responded to | 92% |
Average time to respond to reviews | 15.32 days |
We are disappointed to learn of your experience here at The Henderson, but will take this opportunity to improve. We are only able to give an AM or PM time table when it comes to contractors doing work inside your home but we absolutely should have called you when they got on site. We are extremely sorry for the situation with you pet and would love the chance to make this up to you. I would love to speak with you regarding all of this. Can you please call me or email at your earliest convenience. I am Jennifer and the Property Manager here. You can reach me at 817-885-8600 or [email protected]
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at The Henderson! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Hello we strive for 100% satisfaction, and it is great to see you had such a positive experience at The Henderson. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
We regret to hear that you are having a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (817) 885-8600 so we can work towards a resolution. We look forward to hearing from you.
Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. I would like to get some more details about your experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (817) 885-8600. We look forward to hearing from you.
Hello! Thank you for your review and feedback. We have recently added a new Team Member to our maintenance staff who will be able to help us keep our Community in the best condition it can be. We love hearing that you love the location of your home and the layout. Thank you again for leaving us a review and giving her a high rating!
Hello! We are so very sorry to hear of your dissatisfaction with us and your home. If you are willing to give us another chance, please contact us at (817) 885-8600 so we can understand your situation better in order to try and turn your experience around. Thank you, The Henderson
Hello. We hate to hear that you are not happy. I would love to speak with you regarding all your concerns and frustrations as I would love to turn this around for you. You can call me at 817-885-8600 or email me at [email protected] I hope to hear from you soon.
Hi! Your satisfaction is our top priority. Your wonderful feedback and rating mean a lot to us. We can't wait to see you again, have a great day.
Hello! I am sorry to hear you have been having difficulty getting a hold of or Courtesy Officer. We do have cameras within the Community as well as a Courtesy Officer who lives on site. He is employed with Tarrant County Sheriff's Office. In order to get in touch with him you will call the office phone number at 817-885-8600 and follow the prompts to the emergency courtesy officer line. From there you will leave a message and he will call you back. If he happens to be on duty at that time he's always really good at calling one of his buddies to come out. I would like to get some more details from you on what's been going on. Can you call me at the office number above or email me at [email protected]? I hope to speak with you soon.
Hello. I would love to speak with you and see what I can do to make sure the rest of 2020 is a five star experience for you. We take a lot of pride in our work, Community and all our Residents. Can you call me or email me at 817-885-8600 or [email protected]
Hello, we are so happy to read such a great review about The Henderson! If you're ever in need of more help, please let us know!
Hello! I would like to talk a bit more information about this so I can get with our AT&T Rep and let them know the difficulty you were / are having. Can you email me at [email protected] so I can get some ore information from you?
Hello! We are so terribly sorry to hear that you are dissatisfied with your stay here. I would love to speak with you more about your concerns. Can you call me at 817-885-8600 or email me at [email protected] so I can do everything I can to turn your experience around for you?
Hello! Thank you so much for the high star rating! It always make us so happy when we see that our Residents are happy and love their home. I will make sure and pass your wonderful comments about the Team along to them.
Hello, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Hello! We are working with our guys on getting a breezeway cleaning schedule together. We have also gotten with our REP with our valet trash to ensure their Team Members are more cautious with the trash when they're carrying it out.
Hello! I would love the chance to speak with you and find out what items have been fixed that were not fixed correctly so that I can make sure that this gets corrected for you. Can you call me, Jennifer, at the office at 817-8500-8600 so that I can better understand and address any and all concerns that you may have.
Hello! We would love to speak with you and see what we can do to increase our star rating with you. Also, we LOVE hearing all the wonderful comments about our Leasing Professional, Liz. We will definitely pass this along to her.
Hello! Our pool is open and ready for you to come and enjoy. I would love to speak with you more regarding your experience with us. Can you call me at 817-885-8600?
We're disappointed to hear of the negative experience you had at our location. We work hard to provide a fantastic experience to everyone. Please contact us at (817) 885-8600 so we can work with you to make this right.
We are disappointed to hear that you have not had a more positive experience with us. I would like to get some more details from you. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. The Henderson (817) 885-8600
Hello! I regret to hear that you are having a negative experience with us, but would appreciate the chance to turn your experience around. I would like to speak with you and get a full understanding of all your concerns with Henderson and would love the opportunity to personally speak with you. Can you give me a call at 817-885-8600?
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Contact Property
The Henderson Luxury Apartments
1000 Henderson Street
Fort Worth, TX 76102