| Number of reviews in the past 365 days | 6 |
| Percentage of reviews responded to | 66.67% |
| Average time to respond to reviews | 62.33 days |
1000 Henderson Street, Fort Worth, TX 76102
Ratings & Reviews (57 Reviews)
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• 2018 - 2020 Not Recommended
Updated 06/03/2020
Reviewed 06/03/2020
Experience was great until the management changed and vacancy rate seemed to increase. Now there are too many police calls and the automatic fire sprinkler system was so loud with so many false alarms bringing fire trucks in the middle of the night that I am… See More
The Henderson Luxury Apartments Manager05/05/2020
Hello. We are terribly sorry to hear your experience with us is not where it should be. We take all concerns and reviews very seriously. The Property Manager would love to speak with you and get more details from you. Please give her a call at 817-885-8600.
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• 2016 - 2020 Not Recommended
Updated 05/22/2020
Reviewed 05/22/2020
No recommendation for living here now that Section 8 residents are allowed. Never. There have been many issues with the pool as well. Last year it was not open til late June. This year I cannot get an answer when it will be open. I do… See More
The Henderson Luxury Apartments Manager27/27/2020
Hello! Our pool is open and ready for you to come and enjoy. I would love to speak with you more regarding your experience with us. Can you call me at 817-885-8600?
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Resident • 2018 - 2020 Not Recommended
Updated 04/06/2020
Reviewed 04/06/2020
This place is a nightmare. They will nickel and dime you to death. I moved in, the place had not been cleaned, literally a termite nest in the kitchen, dirt everywhere, leaves in the house. When I moved out they charged me for every nail hole… See More
The Henderson Luxury Apartments Manager08/08/2020
We're disappointed to hear of the negative experience you had at our location. We work hard to provide a fantastic experience to everyone. Please contact us at (817) 885-8600 so we can work with you to make this right.
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Resident • 2020 Not Recommended
Updated 03/30/2020
Reviewed 03/30/2020
I just moved here about 2 weeks ago and its been horrible to be quite frankly. I have had so many incidents since moving in. For example, im constantly woken up every morning by the sound of a leaf blower at or before 9 am. My… See More
The Henderson Luxury Apartments Manager30/30/2020
We are disappointed to hear that you have not had a more positive experience with us. I would like to get some more details from you. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. The Henderson (817) 885-8600
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Resident • 2020 Not Recommended
Updated 03/08/2020
Reviewed 03/08/2020
I used to love it here, but not anymore. We moved here thinking we were paying for a luxury apartment. That all changed recently. The noise is ridiculous, the environment was changed drastically and I no longer feel safe. Henderson is now accepting Butler project residents… See More
The Henderson Luxury Apartments Manager11/11/2020
Hello! I regret to hear that you are having a negative experience with us, but would appreciate the chance to turn your experience around. I would like to speak with you and get a full understanding of all your concerns with Henderson and would love the opportunity to personally speak with you. Can you give me a call at 817-885-8600?
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Resident • 2019 Not Recommended
Updated 06/07/2019
Reviewed 06/07/2019
Awful management! Is zero stars possible? We were here for over two years, and always paid on time. In those two years, we had MULTIPLE maintenance issues! We aren't talking about small stuff either. Things that if we hadn't caught and fixed ourselves, could have done… See More
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Resident • 2017 - 2019 Recommended
Updated 02/18/2019
Reviewed 02/18/2019
My wife and I love The Hendeson. I would give it 5 stars across the board, but we chose an apartment with a view of downtown and Henderson Street can get a bit noisy. The staff here treats you like family and are some of the… See More
The Henderson Luxury Apartments Manager05/05/2019
Hello! Thank you so much for your kind words! It is great to know our hard work does not go unnoticed! We are thrilled to have you a part of The Henderson family and are very pleased to hear you love it so much! We hope we are able to continue to have you and your wife a part of our community for many years to come. Sincerely, The Henderson Team
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Megs537 • Resident • 2014 - 2016 Not Recommended
Updated 11/01/2016
Reviewed 11/01/2016
We lived here for just over 2 years- when it was the AMLI and when it turned into the Henderson Apartments. We moved because we just were not happy here anymore. Rent sky-rocketed after renovations were completed- which were nice, don't get me wrong- but the… See More
The Henderson Luxury Apartments Manager02/02/2016
Thank you for your recent feedback. In an effort to make improvements to our community, we were in the process of renovations this past year and a half. We are excited announce all renovations are complete and the construction trailer is now gone. We apologize for any inconvenience this caused you. If you have a specific concern, please contact us at 817-885-8600 or [email protected], so we can address your needs. Sincerely, Kristin Emms Community Manager The Henderson
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Resident • 2014 - 2015 Not Recommended
Updated 06/15/2016
Reviewed 06/15/2016
Windows and energy efficiency are old, repairs are slow to happen, units are dark and not well lit.....old and run down with lots of street noise. I wouldn't recommend. Dog park and common areas littered with refuse...no one picks up after their pet so anywhere near… See More
The Henderson Luxury Apartments Manager16/16/2016
Thank you for your feedback. In an effort to make improvements to our community, we are in the process of completing renovations. We apologize for any inconvenience this has caused you. Thank you!
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Prospective Resident • Visited 2016 Recommended
Updated 02/24/2016
Reviewed 02/24/2016
The Nice's apartments downtown Fortworth!
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victordevine • Resident • 2015 - 2016 Recommended
Updated 02/17/2016
Reviewed 02/17/2016
I wanted to be a resident here for a couple of months before I posted my review. It is too easy to get on here and throw around some mean things if something didn't go my way. My wife and I moved in a few months… See More
The Henderson Luxury Apartments Manager18/18/2016
Thank you for your feedback. Our goal is to stay true to the highest ethical standards and principles, be honest, trustworthy and humble in all of our words and actions. We value our residents and community and take pride in providing a great place to live. Your positive comments mean a great deal to us because we truly strive to have loyal residents. Thanks again!
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Zodin • Resident • 2015 - 2016 Recommended
Updated 02/17/2016
Reviewed 02/17/2016
Living at The Henderson has lived up to every expectation we had for luxury living. We live on the third floor which is surprisingly quite. Living here at the Henderson you can be as involved or as distant as you choose . they offer several functions… See More
The Henderson Luxury Apartments Manager18/18/2016
Thank you so much for taking the time to write a review. We value our residents and community and take pride in providing a great place to live. Your positive comments mean a great deal to us because we truly strive to have loyal residents. Thanks again!
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Jack86 • Resident • 2016 Recommended
Updated 02/16/2016
Reviewed 02/16/2016
I currently live at The Henderson and am pleased with everything since moving in 5 weeks ago. I moved in at the start of January, upon moving in Kristin said she wasn't happy with the condition of the carpets in my apartment from a previous tenant,… See More
The Henderson Luxury Apartments Manager16/16/2016
Thank you very much for taking time out of your day to provide us with feedback. We love our residents and community and take pride in providing a great place to live. Your happiness is our number one goal and positive comments mean a great deal to us because we truly strive to have loyal residents. We want this to be the best apartment home living experience you ever have!
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jks999 • Resident • 2014 - 2015 Recommended
Updated 02/02/2016
Reviewed 10/26/2015
Pro's: The neighborhood is great. It is close proximity to the highway, railway, bus system, and the downtown area. The area itself I found to be safe. The pool area renovation was nice, and the parking garage and elevator are a plus. My neighbors were always… See More
The Henderson Luxury Apartments Manager26/26/2015
Thank you for sharing your concern and feedback. Our residents come first to us, so we would like to resolve these situations to the best of our abilities. In an effort to make improvements to our community, we are in the process of completing interior renovations of all apartment homes. We apologize for any inconvenience this has caused you. If you have a specific concern, please contact us at 817-885-8600 or [email protected] so we can address your needs. Thank you!
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chelsie_saylor • Prospective Resident • Visited 2015 Recommended
Updated 10/27/2015
Reviewed 10/27/2015
These apartments are great! I highly recommend them the office staff and manager were very helpful and informative. It was a great experience. Can't wait to move there!
The Henderson Luxury Apartments Manager28/28/2015
Thank you very much for your feedback. We value our residents and community and take pride in providing a great place to live. Your positive comments mean a great deal to us because we truly strive to have loyal residents. We look forward to having you as one of our newest residents soon. Thanks again!
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Resident • 2013 - 2015 Not Recommended
Updated 05/26/2015
Reviewed 05/26/2015
I have lived at the Henderson Apartments (formerly AMLI Upper West Side) since March of 2013. I have generally enjoyed my stay here until the switch of management companies and the change of the apartment to "The Henderson" managed by Greystar. The ability of the maintenance… See More
The Henderson Luxury Apartments Manager05/05/2015
Thank you for your feedback. We value our residents and take pride in providing a great place to live. We are eager to address your specific needs in an effort to improve your experience. Please contact us at 817-885-8600 or [email protected] We look forward to speaking to you soon!
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Resident • 2014 Not Recommended
Updated 08/18/2014
Reviewed 08/18/2014
If you don't have an 817 number, I highly recommend you look somewhere else. In order to let someone into the parking garage, they have an extremely antiquated system where you have to have an 817 number in order for your guest to call you so… See More
The Henderson Luxury Apartments Manager20/20/2014
We are sorry for the inconvenience of the gate system. We are aware of the limitations and are looking for possible solutions. Any updates or changes to the gate system will be communicated with you and all the residents. Thank you for the feedback.
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Resident • 2012 - 2014 Recommended
Updated 06/24/2014
Reviewed 06/24/2014
So Iâ??ll try to make the review as honest and descriptive as possible. AMLI Upper West Side is probably on the older side of the options available downtown Fort Worth. However, I found the price to be lower than the other options available. Itâ??s basically 10-15… See More
The Henderson Luxury Apartments Manager25/25/2014
Thank you for your honest feedback. I'm glad that AMLI Upper West Side is able to meet all of your needs.
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bugsy2008 • Resident • 2012 - 2014 Recommended
Updated 02/19/2014
Reviewed 02/19/2014
The complex is great, the location minutes from everything downtown, great access to freeways. I love living here, moved from a house to apt, and everything works well for me. Neighbors don't bother me, noise level of pool is fine and I'm right by the pool.… See More
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Resident • 2013 - 2014 Recommended
Updated 01/22/2014
Reviewed 01/22/2014
I like it here! I moved in a few months ago, and really have no complaints. I love that parking is free and there's always spaces available. I have a stunning view of downtown, and I can't wait until it warms up so I am able… See More
The Henderson Luxury Apartments Manager22/22/2014
Thanks for the review! We can't wait for the weather to turn warmer either! We are ready to fire up the grills!
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Verified Resident 40265 • 2006 - 2013 Recommended
Updated 11/08/2013
Reviewed 11/08/2013
The apartment complex is very nice with the amenities that are included. Staff has always been helpful and very friendly. Very close to downtown Fort Worth and has a very nice view of the city. I would definitely recommend this apartment complex to my friends.
The Henderson Luxury Apartments Manager08/08/2013
Thank you! We hope to see you at our next resident event.
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Resident • 2011 - 2013 Not Recommended
Updated 11/03/2013
Reviewed 11/03/2013
I moved here because of the location to downtown, and not thinking I would be here too long. Well, two years later and I WISH I would have just paid a small bit extra to live somewhere decent. The floorplan I have has NO walk in… See More
The Henderson Luxury Apartments Manager05/05/2013
We appreciate the time you put into writing this review. We are always trying to improve our property and the experience our residents have. We are working on your concerns and hope to have them rectified quickly.
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lathrocr • Resident • 2013 Recommended
Updated 09/08/2013
Reviewed 09/08/2013
I'm sorry to see the negative reviews for AMLI Upper West Side- because in my experience, I have really loved living here so far. I moved into my apartment in April 2013 and work night shift at the hospital down the road. I was worried that… See More
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texasrentergirl • Resident • 2013 Not Recommended
Updated 08/20/2013
Reviewed 08/20/2013
I am a new resident and I am extremely unhappy with this community. For the amount of money I pay to live downtown at this community, residents should be treated MUCH better. Since moving here, I have actually met a few other residents who have warned… See More
The Henderson Luxury Apartments Manager21/21/2013
texasrentergirl, Thank you for taking the time to write a review. We would like to invite you into the leasing office so we can better discuss the issues with your bill. Again, we really do appreciate your feedback.
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Resident • 2010 - 2013 Not Recommended
Updated 07/03/2013
Reviewed 07/03/2013
-multiple car break ins and an apt break in while there -construction and remodeling in garage: SO LOUD -pool and mailboxes closed for lengths of time -office never answers phone -out for money; up rent significantly every renewal See More
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