Long wait times when calling leasing office. They don't take care of maintenance requests. Failed to set up my mail notification for my packages were going to previous (criminal) resident. Unwilling and flexible around missing first payment (on the day payment was due). Large number of the staff is unpleasant. I would not recommend this apartment if customer service is important to you. I will say Robin is amazing and deserves to be at a better apartment with a promotion.
Manager
5/17/2019
Capitol at Stonebriar
Thank you for your recent feedback. At Capitol at Stonebriar we value our residents and take great pride in providing a beautiful community for all. We are eager to address your specific needs in an effort to improve your living experience. I would like to invite you in to meet with me so that we can go over all of the issues you have stated in your review. I am available Monday through Friday from 9 am until 5 pm or you can reach out by email at Stonebriarmgr@pinnacleliving.com.
I look forward to speaking with you.
Regards,
Stephanie W.
Property Manager