Review History for Jarred B

Brandon Walk


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Jarred B

Resident ā€¢ 2015

8/12/2015

Hands down the worst experience I've ever had renting. We had a flood in our apartment due to the upstairs neighbor having a "bad wax ring" on their toilet, and what ensued was nothing short of a pure fiasco. It took maintenance an hour and a half to even get there, only to tell us there was nothing he could do besides tell the upstairs neighbor not to use the toilet. This occurred around 10:30 at night, so my girlfriend and I had to take our three month old to stay elsewhere. Little did we know it would be for over a week. I was told the manager would be contacted that evening, but never heard from her. I called again in the morning and left a message for her to please call me asap, so that we could find out the plan of action. Still, I received no phone call. On top of that, I was told she wasn't in the office, but when I showed up about ten minutes later, there she was on her computer. When I asked the leasing manager if I could speak with her to address my concerns, she said ok, and went to speak with the property manager. However, the leasing manager returned a few moments later stating that they would clean the carpet in the apartment, but would not replace it, despite the fact it had been saturated with urine and fecal waters for about 11 hours. The property manager refused to even come speak with me. In regards to our things that were soaked by the sewage? The leasing manager said, "I would just wash them." Upon hearing the response to my inquiries, I requested the name and number of the corporate office rep I needed to speak with. I was given a wrong number by the leasing manager, and wasn't given the right number until days later by the property manager. Even then, when I requested the address for the corporate office to send a letter, she gave me a wrong address. After attempting to contact the GM numerous times, we finally decided to leave a message for her boss, as she would not return our calls. And yet, still, no one would call us back. I returned to our apartment daily to check on the status of things. This all began on a Sunday, and by the time Tuesday rolled around, the apartment reeked of sewage to the point I had to go complain again before they finally removed the carpeting in my daughter's room and the hallway. They also took the liberty to paint over the sewage water-stained ceiling and walls while they were there later that day. All the while, the property manager kept telling me they wouldn't do this and wouldn't do that, refusing to make any concessions as if this was our fault. Later in the week, I spotted the property manager and another woman walking towards my apartment and circled around to meet them. I was told the carpet would be replaced the following Monday. I then asked if that was when I could move my family back in, and the property manager responded by saying the apartment was already in livable condition. There was no carpet or padding in the hallway or my daughter's room, she told me they would not clean the floors that had dried up sewage water on them, and there were nail strips exposed on the floors. I found her condescending and laughable comments to be both insulting and frustrating, but she seemed not to care much. In addition, there was a note outside our door to not walk barefoot in the apartment. Again, this was still considered livable by the manager. After a week and two days, I got a message from the property manager saying the apartment was finally completed, later than I was originally told. I took many pictures of the disarray that occurred and even had code enforcement come out to look at the apartment. While he did say the Sheetrock wasn't required to be replaced, he told me once they replaced the flooring I could move back in. This was, to no one's surprise, in stark contrast to what the property manager told me. This whole situation occurred on July 29th, and I just got a call from the GM today, August 12. Not only did she address concerns that were no longer pertinent, as so much time had already passed, but she had a lot of attitude while doing so. I found myself thinking, wow, no wonder the management in the office is so poor. It trickles down from the top. This place has been an utter failure on our part. We should have trusted the Yelp reviews about the water not staying hot, the tubs that fill up with water while you shower no matter how much draino you pour in there, the shoddy maintenance work by one of the guys the apartment employs, and the abhorrent customer service we received these last couple months. I would not wish these apartments on anyone. Surely there are better options with more cooperative and professional management teams. Spend the extra $20-40 to live in nicer places. I guarantee you it's worth it. I have attached pictures so that you can see some of the results for yourself.
Manager

11/13/2015

Brandon Walk
As a Manager at Brandon Walk Apts., it saddens me to review such a negative comment. Please be informed that we have implemented a new customer service program to ensure our community is offering a higher level of service and that our residents apartments are maintained in a satisfactory matter at all times. Our new motto is "New Management, New attitude" and we take enormous amount of pride in providing our residents a nice place to reside and enjoy. Please contact us at 972-495-0800 if you have any matter you wish to discuss so we can try to resolve it. Thank You!

Review 19 out of 56

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