I should have been smarter to realize that the games the leasing agents were playing during the tour and high pressure "sign now" would continue after moving in. The front office and maintenance teams will evade you like the plague when you have an issue, and it's not like "oh that's lower priority than such and such" it's more about apathy. They feel once you signed the lease, you're theirs like you sold your soul to the -----. There's a whole lot of pay-for-review activity going on with these people and their rewards app, which they'll tell you is going to give you so many gift cards but it takes WAAAYYYY too much effort to get any.
Manager
2/12/2020
Bexley Wolf Ranch
Hi, there! We regret to hear that you had a negative experience with us but would appreciate the chance to turn your experience around. Your concern means a great deal to us and would truly like an opportunity to make this up to you. If you are willing, please reach out to us at (512) 688-5620 or contact me directly via email at hillstonewrmgr@ greystar.com, so we can work towards a resolution. I look forward to hearing from you. This review contains false information involving paying residents for reviews.
Best,
Marilynn Bell
Community Manager
Hillstone At Wolf Ranch