Review History for anonymous

Vue 360 Apartments


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anonymous

Resident 2013 - 2015

7/16/2015

WARNING!!!!!!!!! WARNING!!!!!!!!! WARNING!!!!!!!!! DO NOT RENT HERE!!!!!!!! I was in the gym one day recently working out . After my workout I walked upstairs to get my package to hear the office staff talking about a resident so I stood and listened to what was being said and I was shocked about how the two women were bashing a resident. I turned and went back through the gym to my apartment. The office staff is VERY RUDE and INCONSIDERATE the new manager has not returned my calls or to get any of my issues with the property taken care of. There used to be a guy named Jeremy that worked in the office who was very professional and helpful, I usually tried to get him to take care of things for me, but he is no longer here. Hopefully on to a better place as I will be too soon. I have been here going on three years and WILL NOT renew. My lease is coming to an end soon I have been able to deal with most of the issues: The Grounds are always dirty (trash), most of the grass around the buildings is dead so mud flows over the side walks when it rains, there is a serious lack of landscaping thru out the property and maintenance takes FOREVER to fix issues. Maintenance has also come into in my apartment unannounced. I have had lots of maintenance issues since I have been here example water coming thru my ceiling (roof leaking). The pool by office has been dirty (cloudy) for the past year and a half. I won't use the pool (gross). The jacuzzi hasn't worked properly in two years. The treadmills (2) in the gym RARELY work. Oh the gym equipment is OLD. I pay A LOT of money for a apartment at this property which is no longer worth it, the amenities pools, gym, and computer room as mentioned above most don't work.
    Manager

    9/3/2015

    St. Laurent Apartments
    Oh wow! Let me first apologize for your recent experience. Although, I can't imagine who in our office would have been "bashing" anyone. We pride ourselves in maintaining a very professional atmosphere, even if or when we think we're alone. In our business, unfortunately, people leave every day and hopefully move on to bigger and better opportunities. I've been the manager here for almost two years and feel very confident that any one of our team members are not only capable, but would be happy to assist you with whatever you need. Please understand that due to wear and tear, things will break and need repair and sometimes replacement. While at the mercy of contractors to get these repairs completed, we will do our best to ensure these items are completed in a timely manner. I invite you to come into the leasing office or call me. I definitely want to ensure all of your maintenance requests have been completed, not to mention, I'd appreciate an opportunity to resolve any other concerns you have while you continue your stay at St. Laurent. I appreciate your feedback and thank you for your residency. Sheree Campbell Business Manager 817.695.6000

    Review 29 out of 161

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    Vue 360 Apartments

    March 2024

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