Review History for Kwick68

Stone Lake


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Kwick68

Resident ā€¢ 2015 - 2017

4/6/2017

Management steals. They've made a $1,065 UNAUTHORIZED transaction from my bank account and have been in no hurry to correct it. They knew about the error a day before it hit my account but did not notify me. This is illegal. Instead, I learned about their error when I was embarrassed and humiliated with a declined debit card transaction. Hell, it was like pulling teeth to reach anyone to even discuss and when I did reach someone she was beyond rude. I learned later that she was the one that made the error. Meanwhile, here I sit on day three watching my account go further and further overdrawn. I'm watching auto-drafts being rejected and the services connected to those auto-drafts being suspended. I'm incurring NSFs. I'm missing work to deal with all of this. I've had to cancel multiple commitments. All they can say? - "we're working on it." It's been four days. I know for a fact that it doesn't take four days to reverse charges. To top it all off, they are now doubting my accumulated fees and expenses even with my documented proof. Have they offered anything to compensate for my inconvenience?! - not one dime. Not one dime for the work I've missed, the embarrassment I've experienced and the stress I've suffered. I've now had to involve my attorney because of the mess they've created of my finances. This was theft.
    Manager

    5/18/2017

    Stone Lake
    Thank you for taking the time to post a review. Feedback is important to us here at Stone Lake. We apologize for any negative experience you have had with Stone Lake. We encourage people that have issues to visit directly with the on-site staff to communicate any issues they may be experiencing, negative and positive. Feedback is how we learn and grow. Thank you again for being a valued resident. Warmest Regards~ Stone Lake Apartment Homes

    Review 22 out of 92

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