Review History for sharo842

The Kace


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sharo842

Resident 2015 - 2016

7/13/2016

I do not ever write bad reviews on anything! But these apartments have put us through hell and it only feels right to let others know. My fiancé and I have been here for almost a year and will not be renewing our lease. We didn't have any problems when we first moved in and I thought the staff was very nice. Six months in, we were finding bed bugs along only one side of our bedroom wall. We have NEVER come in contact with these kind of bugs before and me and my fiancé do not have people over nor do we travel or have visited new places. People were constantly moving in and out in the apartments next to us and we were SURE that they were coming from another tenant. When we contacted management about the issue, it took them 3 DAYS to have someone come out and inspect the apartment, in which we had to find somewhere to stay until then. Their contracted exterminator told us that the bugs were most likely coming from the other side of the wall in our bedroom and that they were not anywhere else. Management informed us that they would contact us to schedule a treatment. It took I believe another 3 days or longer until I called the front desk asking when they were going to treat our apartment, in which they replied that it needed to be taken care of (DUH) and that we needed to pay before they fixed it. A fee of $388. Even mentioning what the exterminator told us, the staff quickly turned unhelpful and at times very rude, a "sorry not my problem" attitude. It's really unfortunate that we were blamed for something that we believe was not our fault and not to mention the staff being so careless. We are not comfortable here anymore and cannot wait until our 2 months are up. Just FYI These apartments have a bed bug addendum which they make you sign before you even inspect the apartment, so your pretty much screwed before you even move in. Also this is a direct quote from their exterminator: Once people in the complex move out, management cleans and repaints/refurbishes everything so quickly that it is hard to tell whether or not they've had bed bugs before moving out. The pricing here was decent but NOT worth the stress we were put through, we do not recommend.

    Review 13 out of 91

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