Review History for AcostaScott1994

The Kace


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AcostaScott1994

Resident 2018

11/14/2018

We have had a pest problem in our apartment since we moved in, they tried to handle it once, albeit we requested it be handled twice. But it was not enough. So we have had to resort to handling the pests on our own at least until our lease is up and we can get out. We have also had a gaping hole in our ceiling above our shower that keeps leaking and dripping water on us every single time we take a shower. So we can only take a shower on half of the bathtub in order to avoid this nasty water dripping on us. We have requested it be fixed twice now since August, some guy came and put tape over it and then never did anything about it and never came back. The website for paying rent is inconsistent, and overall doesn't function well. So do not use it. Or at least use it at your own risk of paying a tremendous amount of late fees whenever it doesn't go through. This month we were charged $150 in late fees even though we made our payment on time for for some reason did not go through because of the website. Our bank says that it isn't anything that happened on their end, so it was whatever site we used. And quite frankly, without getting into too much personal detail, we had more than twice the amount of money needed to pay our rent at the time that we paid it. We were offered no forgiveness, and held to our end of the bargain strongly, even though they do not fulfill their end of the bargain in maintaining our apartment and providing for us a safe living environment. Then they have the audacity to increase our rent $100 for the next lease renewal, and honestly there is no way in hell that I would ever renew my lease here. This was a terrible first experience in an apartment. I don't think that I'm ever going to be in an apartment ever again. Do not move in here. Point. Blank. Period.
    Manager

    11/28/2018

    The Kace
    We are sorry to hear that you had difficulty at our property. At your earliest convenience, please reach out to me, Heather Stone Senior Property Manager, so we can further discuss what occurred. Thank you.

    Review 9 out of 91

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