Review History for martian123

Dove Creek Villas


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martian123

Resident 2014 - 2016

6/9/2016

Lived here for a year and a half. Maintenance staff is responsive, polite, and very helpful. Management staff is callous and unhelpful for any issues even slightly outside of the realm of their strict duties. When I signed my lease initially, they had different staff who were much more helpful and customer friendly. There are flooding issues on some of the walkways during even light rains (picture attached.) Management's response was "Deal with it." The water will often come past my ankles and it is unavoidable en route to the parking lot. However this has created great romantic opportunities with my wife when I carry her over the deep puddles. Be wary of their billing system - Sometimes they will charge within 24 hours and sometimes it will be 3-4 business days. This can cause issues when you expect rent to go through on X date and attempt to pay online. They will force you to pay rent exclusively through money orders for 6 months if even one payment is declined regardless of how quickly you resolve the situation. Management will offer no sympathy and there are no exceptions or alternatives. Paying your rent late leads to less fees and hassle than risking a rejected online transaction. The office is supposed to be open during the day but will often be empty for 3-4 hours at a time around lunch time during the week. They will move the "Be right back!" dial every hour or so and it can be difficult to talk to someone during the day. Management indicated to me that this is an issue with staffing. The apartments are older but in pretty good shape. I have seen them performing some light renovations lately. Parking has never been an issue as there seem to be plenty of spaces available even when multiple people have guests. The parking lot itself has some interesting characteristics but does not really present a threat to vehicles. I can sometimes hear a neighbor cough when I'm in the bathroom and some other noises but, overall, the noise isn't consistently a problem. Don't expect much privacy if you're planning to make noise in the restroom. I'm sure the neighbors love my shower singing voice. The lighting is not particularly good at night but this is also a very safe neighborhood. I've lived in the area for over a decade. For the price and location I would definitely recommend living here though they could improve some aspects of their property, customer service, and business model. I think Dove Creek Villas are the best quality for the lowest price that exist in Grapevine.

Review 1 out of 44

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Dove Creek Villas

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