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Ra-jin_G • Resident 2019 Not Recommended
Reviewed 10/05/2019
If I could give this place negative stars I would. From the start, they screwed us over. We initially paid our deposit to include a garage. Come to our move in date and there was no garage. As a matter of fact we weren't informed until after we get here that we also had no cabinets or counters as well as the place being generally dirty. The dishwasher was moldy and there was dust and bugs in the lights. If I can find a way to post the pictures I will. We took pictures and documented it all. The dishwasher took over a month to get replaced and the cabinets also took weeks to get fixed. We couldn't unpack our things because we were told that if we did we would have to undo it so they could do the cabinets. We were repeatedly told, even on recordings, that they would be doing a garage sale to empty out a garage to get the one we were promised just for it to never happen months later. We were offered a measly $250 credit just for them to never hold up their end of the deal as we are paying for storage monthly because they have yet to provide a garage that they told us we would have and they have made zero progress on remedying. The management is incompetent and treats disabled veterans horribly.
(Resident photo)
Ranch at Fossil Creek Manager10/09/2019

Thanks for taking the time to leave us your feedback, Ra-jin Graulau. We strive for five-star customer service here, so we're disappointed to learn we've failed to hit the mark with you. We are actively working on securing your preferred garage. We'd love for a chance to change your perception of our community. If you could reach out to us in the office at your earliest convenience, we'd greatly appreciate it. Hope to speak with you soon. - The Team at Ranch at Fossil Creek

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Ranch at Fossil Creek

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    • (Resident photo uploaded on 10/05/2019) Image of Ranch at Fossil Creek in Haltom City, TX
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