2828 at Royal Oaks Apartment Homes
#12,226 #311 #2,071

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2828 at Royal Oaks Apartment Homes

2828 Hayes Road , Houston, TX 77082
(404 Reviews & Surveys)
$1,000 - $1,800/mo

Move-In Specials

Free Rent! We are a zero deposit community. Select units. Limited time only!

Reviews

(308)

3.1 rating

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308 total reviews

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Verified

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Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 1258391

Verified Resident 2024

6/25/2024

It's a nice community, but at night there are a lot of people out. The pool gets crowded fast and when it does you see a lot of glass bottles and bags of chips everywhere. The apartment itself needs a lot of cleaning right when you move in. Overall the apartment and the community is okay.

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    Resident 1255469

    Verified Resident 2007 - 2024

    6/7/2024

    The noise and parties and grilling on patios has to stop. The noise on the weekends and evenings after office staff has gone has gotten out of control. Especially the 10,11 and 12 building. Please offer courtesy patrol as an option for residents to call and complain and have them ask to turn it down or stop grilling. Parties are out of hand on the weekends and run sometimes into 3 am

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      Resident 1241220

      Verified Resident 2023 - 2024

      5/19/2024

      The apartment has been taken over by new management and they seem to be doing a good job with informing us of things that are happening around compound. They done an impeccable job with the ugly dumpster garbage . The grounds look cleaner the front of my apartment door is much cleaner outside . Great work. The apartments are quite big and comfortable it is an older apartment but workmanship needs to be neater with painting in the baths and kitchen are faucets needs to be updated. And things in general needs to be updated.

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        Resident 1250220

        Verified ProspectVisited 2024

        5/10/2024

        I think it's better to see the apartments in person than online because in my case in the apartments that were shown to me in 2828 Royal Oaks the person who attended me was very specific and showed me every detail of the apartment and that's a very good thing because that way you know what you're about to grab and you're sure that you like the place and it's comfortable

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          Resident 1249547

          Verified Resident 2021 - 2024

          5/7/2024

          My experience has not been good here. The rent increased and I don't have any new interior! My unit looks like 1975! And I am paying $1440.00 a month. When I first moved here my rent was $1005.00 and now it's ridiculous. They don't pressure wash the stairs or walkways and they just look nasty. With trash debris and sticky stuff! I'm embarrassed to invite people over. The staff is rude. And it makes it difficult to ask them anything.

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            anonymous

            Resident 2022 - 2024

            5/6/2024

            If I could give zero stars, I would.

            If I could give zero stars I would. I WOULD write about my experience at this apartment complex; however, that will be for a different day. My current issue is the fact that I had given my 60 day notice to move out and under this new management company, my rent was not prorated like it is supposed to be for this month, I was charged double for trash, double for water, charged two utility handling fees, and I was charged pet rent after updating my pet profile to ESA. Yes, I understand an email went out saying that residents would pay double for water this month because water was not charged last month; however, according to my BILL, I WAS charged last month. I have emailed a total of SIX TIMES with no response. I have called FIVE TIMES and left two voicemails with no answer and no call back. I also have two police reports filed from living here. My car was broken into and attempted to be stolen (first police report), so I got a garage thinking that would make me feel more secure. My garage was then broken into (second police report), and after 3 months,… See More>
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              Resident 1248632

              Verified Resident 2023 - 2024

              5/3/2024

              I loved it , no complaint. Would love to stay if their was 3 bedrooms available but not sure if available. My kids love it here along with there friends they made. I unfortunely need more space then the 2 bedroom

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                Resident 1248619

                Verified Resident 2023 - 2024

                5/3/2024

                Upon moving into 2828 Royal Oaks in 2023 I loved it, however that paradise quickly came to an end when CAF management took over in 2024. Please continue to look elsewhere for residency as you will pay money to be unheard and mistreated all while living in infestation and a non fully operational unit.

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                  Resident 1247624

                  Verified Resident 2023 - 2024

                  4/28/2024

                  I never had a problem during my staying at 2828 Royal Oaks. Recently with the new management I had issues with the rent payment method and also maintainance work. Trash was also an issue since we been having to wait weeks for the roll off to come back.

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                    Resident 1244871

                    Verified Resident 2023 - 2024

                    4/16/2024

                    Hola amigos de la nueva administraci?n!! A mi esposo, a mis dos perrhijos y a m?, nos encanta vivir aqu?, nos encanta nuestro departamento, sentimos como si estuvieramos en nuestro propio hogar ? y lo mejor son pet friendly ???? Gracias por estar pendientes de nuestros comentarios, ?xitos en sus nuevas funciones!!

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                      Resident 565195

                      Verified Resident 2023 - 2024

                      4/7/2024

                      Nice architecture and layout, it has a Miami-like feeling living in here. I like the sense of being in a resort at times, unfortunately some neighbors play music (bass) to loud. One thing I find very disgusting is the trash bags laying outside of the apartments doors.

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                        Resident 1239232

                        Verified Resident 2024

                        3/29/2024

                        Terrible. The move in process was stressful. My leasing agent lacked professionalism. When I first walked into my unit there was roaches crawling on the wall. Roaches living in appliances. I regret signing that contract.

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                          anonymous

                          Resident 2022 - 2023

                          5/28/2023

                          Horrible experience so far

                          Me and my fiance have been living in this complex since September of last year, and when I say this has been the worst living situation I have ever experienced... I mean it. The roaches alone make this place near unlivable and pest control barely exists (we've had to buy roach bait, Raid, and other solutions out of our own pocket). Our AC filter wasn't changed when they said it would be, and that was a month ago. We sent them maintenance requests for our washer, that took a month and multiple office trips for them to even replace, and our ice maker that we put a request in for when we moved in has still not even been looked at. And don't even get me started on the noise. The residents here genuinely seem to have no respect for anyone else, especially the ones that use the pool. Blaring music all the time, dogs off of leashes (I've had to pick my dog up to keep her away from unleashed dogs more than once living here), people grilling on their balconies, it goes on. Our neighbors are constantly loud and despite sending MULTIPLE complaints in and them telling me… See More>
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                            anonymous

                            Resident 2022 - 2023

                            3/28/2023

                            DO NOT RECOMMEND

                            I would not recommend this complex for several reasons. The first being the plumbing. I cannot express how frustrating it is for water to continually come through the floors, the walls, the ceilings, etc. I have spent so much money replacing things from water damage. Secondly, the area is extremely dangerous. There have been multiple burglaries and drug/cash exchanges in this complex. Someone stole my puppy off the balcony a few months into moving here. My packages are stolen all the time and I always have different units mail in my mailbox and never seem to receive my own. This complex is also located across the street from a “hoe walk” so be mindful of your young children. The security people always sleep in they car or big chilling in the apartment gym. Lastly, although the renovations may look appealing, looks can be very deceiving.. the floor peels and the mold is overbearing. The maintenance team does their absolute best to respond to concerns however this is dang near an every a month thing and a big inconvenience.. it’s not enough to “do our best to fix it or respond to concerns” when your entire living experience is overwhelming. Again.… See More>
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                              gwalker1991

                              prospectiveVisited 2021

                              9/7/2021

                              This has been the worst experience I have ever had with trying to lease an apartment. Do not even think of moving here. The staff has very poor communication with current and potential tenants and even amongst themselves. They were never on the same page and I always had to go to the complex to speak with someone since they do not answer the phone and do not answer emails. The regional property manager does not respond to emails either. The day of my initial move in date (08/19/21), I was told that the unit was not ready 30 minutes after being told I could come get the keys. I gave them an additional week to prepare the unit so they would not rush. The second move in date (08/27/21), they called me the day before because they leased me a classic unit when I requested a renovated one. The THIRD move in date (08/31/21), I inspected the unit before signing the lease and it was uninhabitable. See attached pictures. There were exposed outlets, bugs (gnats and huge flies), the thermostat was hanging off of the wall, there was no hot water, the bath tub was PAINTED, the overall paint… See More>
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                                anonymous

                                prospectiveVisited 2021

                                7/14/2021

                                The apt location and the beautiful pools caught my attention. However, the website gives false advertisement regarding special offers, the rental agent- Jessiea is not accurate when it comes to legit leasing information and she seems to not be very knowledgeable of how the qualification criteria is suppose to be in approving or denying applications. I am so glad they don't require any other fees to be paid upfront besides the application fee, otherwise I'm sure it would be total chaos on a daily basis here. Thankful for a non-costly, unprofessional and ridiculous experience.

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                                  anonymous

                                  prospectiveVisited 2021

                                  7/14/2021

                                  I recently went in for a tour of the apartments and let me start by saying, the management team is RUDE. -------- the consultant was rude and so was the Property Manager- ---- t I paid $50 for the app and they told me not to worry about the $200 Deposit, somehow I was STILL CHARGED the $200. They told me the couldn’t hold my unit even after taking the deposit out of my account! No one told me that I was denied for whatever reason so when I asked when I should receive my refund for the deposit ---- told me to talk to her attorney.

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                                    anonymous

                                    Resident 2020 - 2021

                                    5/21/2021

                                    Mrs.Mary is super nice and very helpful and so are the rest of the staff! They seem to respond very fast, and are very patient. Very welcoming when I first came, they have security so let’s me know me and my family are safe.

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                                      anonymous

                                      Resident 2020 - 2021

                                      4/10/2021

                                      Gave 60 days notice. Moved out on time. Final bill they was charging late fees all kind of fees. Bad bad experience there . I only lived there a year. From beginning didn’t get apartment I wanted said I didn’t make enough money. Took a smaller apartment then said I couldn’t pay for that one either charge me $200 dep don’t know why didn’t have bad credit. Said it was non refundable. Just jerking me around. Toilet never flush had to take top off to flush every time never fix it right same as kitchen. Don’t move there please. Trying to spare you. Final bill should have been water only. No trash was apartment. Nickel and dime for nothing run for the hills please

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                                        anonymous

                                        Resident 2017 - 2021

                                        4/7/2021

                                        April 2nd I come home to water in my apartment due to the office allowing a sprinklers test to be done in my unit. They claim they did not have access to my unit and so everything in my bedroom was ruined. My bed my dresser my tables my TV everything gone. I go to the office trying to resolve the situation and I was told to file it on my insurance which I did however they are not trying to accommodate me in any way. They want me to move units and pay more money. I've reached out to KAYRA Property management no response I have left a review on the BBB NO RESPONSE. I have been waiting since Friday for the ceiling in my apartment to be fixed and/or move me out of my unit. I'm sure by now mold has started to settle in. The apartment is not liveable but yet they want me to stay in it.. I have not received a SINGLE apology or ACCEPTANCE on City West Behalf. TAKE RESPONSIBILITY!!! If you move here good luck!

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                                          Mariamart2000

                                          Resident 2017 - 2021

                                          2/11/2021

                                          I have lived here for 4 years and still love it! The staff is friendly and helpful. The apartments are spacious and well laid out. It’s the place to be for updated apartments, beautiful hardwood floors and a staff that makes living so easy. Highly recommend! ????

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                                            anonymous

                                            Resident 2018 - 2021

                                            2/11/2021

                                            I absolutely love this apartments they just change towing company and I love it my neighbors are very nice they have kids but they're the nicest kids I've ever meet ??. Melissa the manager is very thoughtful she helps you with whatever you need. Ladies in the office are very helpful they always answer my questions. I do recommend #1 on my list I'm definitely going to renew my lease again for the 3rd time ???? Bless you all.

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                                              anonymous

                                              Resident 2020

                                              9/10/2020

                                              I truly regret moving here. I was attempting to get closer to my job, but this has proven to be a bad choice to call home. My upstairs neighbors are the worst with there two running kids all day. I complained to the office and even the corporate office and today I received a voicemail letting me know the following: they are a family friendly complex and they can't do anything about the noise from my neighbors allowing there kids to run all day and night. I can contact the office regarding transferring to a different apartment, or see what my options are for getting out of my lease. My neighbors have complained that I am harassing them when I tap on the ceiling with the broom when the kids are running. Due to the pandemic I am working from home and taking my MBA classes online, all while dealing with a noise level that is unacceptable. So no I will not transfer to another apartment within the complex as they will not pay for anyone to move me, nor will I even attempt to get out of my lease (I have only been here since June and i signed… See More>
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                                                anonymous

                                                Resident 2020

                                                5/29/2020

                                                The Apartments are horrible, Roaches are unmanageable. The staff are very unprofessional especially Maria; who has a lot to learn about professionalism and communication. Answers from different staff members are very inconsistent. Trash everywhere, the smell is horrific, property dirty, pool is dirty and the exercise room is filthy

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                                                  anonymous

                                                  Resident 2017 - 2020

                                                  3/9/2020

                                                  Do not come to live in this apartment. The worst place with to live with terrible manager and staff that speak the language you don't understand, they are extremely racist and they show it to your face, they treat you like a trash or a beggar. I'm an officer of the law and I have been living in this apartment since 2017 before they brought these new set of manager and staffs.There answers to questions or kindness is zero, they have no emotion and all they know to tell you is ""NO and get out of my office"" I feel sick everytime I think of how they treat me. The manager and the staff that are brought newly to this apartment are giving me sleepless night whenever I think of the way they talk to people or the way they reply or giving information. My car was towed even though it was registered in the office and no form of sympathy or sign of remote, all they could tell me was to get out of their office and nothing they could do about it. They said there was no car stickers when I asked and they never call or contact… See More>

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    A2

                                                    1 Bed, 1 Bath

                                                    $1,100

                                                    24 Available Units

                                                    See Floor Plan Details

                                                    A3

                                                    1 Bed, 1 Bath

                                                    $1,200

                                                    19 Available Units

                                                    See Floor Plan Details

                                                    A1

                                                    1 Bed, 1 Bath

                                                    $1,000

                                                    10 Available Units

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    C
                                                    C

                                                    Renter Ratings

                                                    B

                                                    Review Ratings

                                                    Noise

                                                    2.8

                                                    Grounds

                                                    3.0

                                                    Safety

                                                    3.3

                                                    Office Staff

                                                    3.3

                                                    Maintenance

                                                    3.3

                                                    Neighborhood

                                                    4.3

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    B-

                                                    Number of reviews in the past 365 days

                                                    12

                                                    Manager’s Review Engagement

                                                    F

                                                    Percentage of reviews responded to

                                                    0.00%

                                                    Manager’s Review Reply Time

                                                    F

                                                    Average time to respond to reviews

                                                    N/A

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Laundry
                                                    • In-Unit Washer and Dryer
                                                    Parking
                                                    • Options For Attached Or Detached Garages
                                                    Pets
                                                    • Cats Allowed
                                                      Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Dogs Allowed
                                                      Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Animal type not listed Allowed
                                                    Other
                                                    • 2" Faux Wood Blinds
                                                    • 9Ft High Or Vaulted Ceilings
                                                    • Bark Park and Dog Wash Station
                                                    • Elegantly Framed Mirrors
                                                    • Energy Efficient Stainless Steel Appliances
                                                    • Faux Wood Floors
                                                    • Fitness Center
                                                    • Granite Countertops
                                                    • Large Closets
                                                    • Lush Landscaping And Outdoor Common Areas
                                                    • Modern Business Center Equipped With Apple Computers
                                                    • Modern Open Floor Plans
                                                    • Pet-Friendly Community with Waste Stations
                                                    • Pool Deck Seating With Cabanas, Outdoor Tvs, And Grilling Area
                                                    • Pool View
                                                    • Premium Custom Cabinetry
                                                    • Premium Hardware and Lighting
                                                    • Premium Kitchen Lighting and Subway Tile Backsplash
                                                    • Private Balcony/Patio
                                                    • Resident Clubhouse With Wifi And Gourmet Coffee Bar
                                                    • Scenic Picnic Area With Outdoor Grills
                                                    • Two Resort Style Swimming Pools
                                                    • Valet Trash Service
                                                    • Vibrant Community Social Events
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 07:00 PM
                                                    • Saturday: 10:00 AM - 05:30 PM
                                                    This community is managed by

                                                    CAF Management

                                                    A-
                                                    A-
                                                    Communities
                                                    71

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 404 number of votes by renters, 2828 at Royal Oaks Apartment Homes is currently rated 3.1 out of 5 stars.
                                                    2828 at Royal Oaks Apartment Homes is rated 3/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                                                    2828 at Royal Oaks Apartment Homes is rated 3.3/5 stars in our renters maintenance survey, which is considered below average. The maintenance team is often slow to respond and does not always fully resolve issues.
                                                    2828 at Royal Oaks Apartment Homes is rated 2.8/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    2828 at Royal Oaks Apartment Homes is rated 3.3/5 stars in our renters safety survey, which is considered below average. The complex has significant safety concerns that need immediate attention.
                                                    2828 at Royal Oaks Apartment Homes is rated 4.3/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    2828 at Royal Oaks Apartment Homes is rated 3.3/5 stars in our renters staff survey, which is considered below average. The staff is often unresponsive and not fully helpful in addressing resident needs.
                                                    CAF Management
                                                    Cats Allowed
                                                    Pet Limit: 2
                                                    Dogs Allowed
                                                    Pet Limit: 2
                                                    Animal type not listed Allowed
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    Free Rent! We are a zero deposit community. Select units. Limited time only!

                                                    Contact Property

                                                    2828 at Royal Oaks Apartment Homes

                                                    July 2024

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                                                    2828 at Royal Oaks Apartment Homes is an apartment in Houston in zip code 77082. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,000 - $1,800. Nearby cities include Bellaire, Stafford, Galena Park, Sugar Land, and Missouri City.

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