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3333 Weslayan


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anonymous

Resident ā€¢ 2013 - 2016

5/31/2016

I have been living at 33 Thirty Three for the last 3 years. This past weekend my AC went out right before the Memorial Day holiday. The Houston heat is no joke and for my AC to be out before a holiday weekend was frustrating. However, Shannon, our Property Manger and Jose in Maintenance were PHENOMENAL in making it a priority that my issue was resolved. I came home Friday after work and of course after work hours to a very hot apartment (80degress to be exact). I made one call to the emergency maintenance line and Shannon quickly made my issue, her issue. I was provided a temporary AC unit AND not only did Shannon offer me an available suite on property, but she personally delivered the keys to me. Saturday morning at 9am, Jose with maintenance was knocking on my apartment door ready to fix the problem. My AC was back and running in no time thanks to the attention and care the 33 Thirty Three team had. They helped turn a rough situation into an incredibly comfortable one. Truly phenomenal customer service. It reassures me that living at 33 Thirty Three is a true community with management that truly cares about their residents.

    Review 19 out of 64

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