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Ashford Pointe Apartments

3950 Ashburnham Drive, Houston, TX 77082
3950 Ashburnham Drive, Houston, TX 77082

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Ashford Pointe Apartments

 
 
 
 
 
 

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Ratings & Reviews (89 Reviews)

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Prospective Resident Visited 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/07/2020
Good morning future residents and or people who are looking into these apartments, The staff are rude as hell and seem to not be able to communicate with you the proper way. At first they may seem like they care about the community even you and… See More
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Resident 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/02/2020
All the reviews written about maintenance, mold, roaches, out date kitchen cabinets, strays cats are all true. Of course, the staff writes the good reviews to cover up what really goes on behind the scenes. Well, my complaint is bad drivers. My car has been hit… See More
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Resident 2018 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/19/2020
All the reviews written about maintenance, mold, roaches, out date kitchen cabinets, strays cats are all true. Of course, the staff writes the good reviews to cover up what really goes on behind the scenes. Well, my complaint is bad drivers. My car has been hit… See More
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Ashford Pointe Apartments Manager

12/01/2014

Thank you for taking time out of your Thanksgiving holiday to give us some feedback about our property. We're very proud of Ashford Pointe Apartments and have worked hard to make it the best in the neighborhood. We even won the Houston Apartment Association's Property of the Year Award. Roaches were a problem earlier this year which is why we hired a new pest control company and had them do a property-wide pest control sweep. Since then, we've had few complaints about roaches. I encourage you to work with the office staff to arrange additional treatments for your apartment. Our pest control company is on the property every week for your convenience. We had an overly enthusiastic cat fancier living on the property who we encouraged to leave. Unfortunately, she didn't take her furry friends with her. We rounded up some of the cats (as you personally witnessed one day) and others have been adopted by residents. We also issue lease violations to residents who keep pet food outdoors and, in time, this problem should disburse. We have received no reports of mailboxes being broken into. Please report this activity to the office so we can forward the information to our on-site courtesy officer, the post office, and the police. We have spoken to your neighbor. He seems like a nice guy, but I understand how frustrating it can be to hear noise upstairs. We have no other noise complaints in your building, but feel free to call the police if you feel that your neighbor is disturbing the peace. Once the police are involved, we can help more. At this point, your neighbor has given us no reason to take action. Our manager will be contacting you soon regarding your complaints. In the mean time, I hope you had a happy Thanksgiving and have a joyful holiday season.

Resident 2011 - 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/12/2019
I hated dealing with the leasing agents. I always had to get a manager involved. I have been trying to pay the fees since I moved and the leasing agents have a piss poor attitude and are incompetent. Manager never available See More
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josse2santos • Resident 2018 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/11/2019
One of my worst apt experiences ever! these ppl r so money hungry! Buildings are completely infested w roaches they're even inside the fridges! Office will over charge you to death w no regards!! I wouldnt recomment this place to anybody!!! See More
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Resident 2016 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/08/2018
OFFICE MANAGER IS EXTREMELY RUDE! This complex cares nothing about the RESIDENTS ALL THEY WANT IS YOUR MONEY...VERY UNPROFESSIONAL THE GIVE MOVE IN DATES AND DONT FOLLOW THROUGH WITH THAT DATE....Maintenance patches up everything and takes forever to fix things...PARKING IS RIDICULOUS GATE IS ALWAYS BROKE… See More
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CassCar • Resident 2017 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/08/2018
I cannot say enough about the poor management of this property. During our 1 year stay, ownership of the property changed twice, each time getting worse. The move in process was so poor, we weren't able to see the unit until two days before move in… See More
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Resident 2015 - 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/02/2017
This place is a Joke I got told I couldn't renew lease as a vendetta by the old manager I come to find out a week later the she got fired!!!! No just that always problem my aprtament flooded constantly, problems with roaches and ants inside… See More
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Resident 2013 - 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/24/2016
This place has really went down they do lie about taking care of things maintenance workers don't know how to fix things correctly I don't know how many times I had to go in to fix things from what I see here they worry more about… See More
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Ashford Pointe Apartments Manager

04/25/2016

Hello Anonymous. I appreciate the review but wish it was more specific so I could better address your concerns. Ashford Pointe is a fairly easy property to maintain because we did a million dollar renovation just a couple of years ago. We have new roofs, new appliances, and no old AC units left on the property. All leaks were fixed and the toilet flush and fill valves were retro-fitted during a property-wide water conservation project. All that saves us and our residences a bunch of headaches. Still, I'll check to see if we've had a problem with call-backs on maintenance requests. Sorry for your frustration. I hope the rest of your stay at Ashford Pointe goes better.

Resident 2013 - 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/05/2016
The management is going to lie to you and let you think you have an apartment ready, but when you come to get the key I can promise you the apartment won't be ready...it happened to three different families, on four different occasions. All three families… See More
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Ashford Pointe Apartments Manager

04/05/2016

Thanks for taking the time to write a review. Trust me, I know how frustrating it can be when there's no water. Our entire office and maintenance staff are going without water today just like you. They discovered a hot water leak early this morning and got to work on it right away, jackhammering through 8" of concrete to get to the broken line. With luck, we'll be able to fix the line ourselves. If not, we'll bring in professional plumbers. Either way, we'll get the problem taken care of as soon as possible. I wish we could predict emergencies like these, but we can't. I hope you don't really think that we'd purposely deceive a person about their move-in date. There's no reason for us to do that. We remodel over a hundred apartments a year for new residents and we do the vast majority of them on-time. But every now and then we run into an emergency like today's that can set our schedule back while we take care of our current residents. We also sometimes have trouble with vendors who put us behind schedule. Still, that's no comfort for the poor guy who needs his apartment, right? Thanks for bringing this to my attention. I'll have a discussion with the staff about how we can do an even better job delivering on-time, every time. P.S. I just got off the phone with our maintenance supervisor. He says the leak has been found and that plumbers are on the property fixing the pipe. If all goes well, we should have water again by the time folks come home from work.

Resident 2014 - 2015
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/02/2015
I enjoyed my stay at ashford pointe but there a few things that they can improve on. These are the most decent apts in the area for the price range. They have security guards on duty at night and a card only access gate. My apartment… See More
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Ashford Pointe Apartments Manager

08/03/2015

Thank you for taking the time to review our property. I truly appreciate hearing about both the good and the bad things you mentioned. We've tried to make Ashford Pointe the best in the neighborhood and I'm delighted to hear that we're having some success in that regard. I'll make sure the office and maintenance staff see your comments. We won the Houston Apartment Association's award for Property of the Year last year, but that doesn't mean we can't improve. We're sick of the cats too. When we find residents feeding them, we request they either stop or add the cats to their lease and pay the appropriate deposits. That usually gets things back under control. Dog poop stations are located throughout the property. We encourage our pet-owning residents to use them and, when they don't, we issue lease violations. If you know who is dropping doggie bombs on our lawns, feel free to inform the office. Regarding your final comment, I wish everyone in Houston ran their properties like we do. It would make everyone's lives easier. To be fair, the property across the street has made huge improvements over the years. At this point, If you check recent crime statistics, I think you'll find that our neighborhood is way better than many throughout town. I'm glad you enjoyed your stay at Ashford Pointe. We'll be sad to lose you as a resident and I hope you keep in touch.

shollydee • Resident 2013 - 2014
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/25/2014
i will not even advice my enemy to rent this apartment, suddenly they increased their rent over $150. They changed gate lock to all card and you can only access it with one programmed phone nbr, if your spouse or co tenant doesn't have card they… See More
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Ashford Pointe Apartments Manager

12/25/2014

We must have been very naughty to receive this lump of coal in our Christmas stocking! But seriously, I apologize for any inconvenience you might have experienced at our property. I'll address your concerns here and hope you visit the office as well. We're here to help. When we bought Ashford Pointe, we offered some sweet deals during our million-dollar rehab. Now that we're done, we're raising rents to match the local market. I know a big increase is a shock, but I hope you'll agree we're still a good value after you shop the market, especially with the in-home washer/dryers. Speaking of which, I'm sorry you've had trouble with yours. Put in a work request at the office and we'll take care of it. Most love the gate card system. No longer is there a gate code known to all of Houston! Instead, each resident gets a card that can be turned off when they move out or the card is lost. Unfortunately, we're still getting used to the system. There should be a way to add a 2nd phone number. I'll look into it. Our officer wears a vest and sometimes carries a shotgun. He's licensed to carry firearms, works for other properties and wears extra "hardware" when he might be called elsewhere. He asks people who they are and where they live which I know can make some feel uncomfortable. Just remember, he's on our side. If you're our resident and doing nothing wrong, you have nothing to fear. Once he knows you he'll just smile and wave. Oh, and he pays rent. Final notes: Our new manager is a stickler for following rules and collecting rent, which puts her way above our past two managers. Our exterminators visit every week. Report roaches and we'll take care of them. Dog-Doo stations are located throughout the property. Let us know if you see someone not cleaning up. We've asked residents not to feed stray cats although some persist. I hope you have a happy holiday and a prosperous new year! Best wishes from the team at Ashford Pointe Apartments.

Resident 2013 - 2014
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/23/2014
I HATE THIS PLACE EVERYTHING ABOUT IT IS NASTY AND SHADY EVEN THE LYING --- BOGUS OFFICE STAFF !!!!!!DONT LIVE HERE GO SOMEWHERE WHERE YOUR BUSINESS AND MONEY IS VALUABLE TO THE STAFF AND RESPECTED GO SOMEWHERE THATS PROFESSIONAL ORGANIZED AND WHERE THE STAFF CARES...IT REALLY… See More
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Ashford Pointe Apartments Manager

09/23/2014

EDIT: I'm confused. Your original review was well-written, honest, insightful, and contained praise as well as criticism. Your new review is all-caps, vulgar, and non-specific. I'm not sure how to respond so I'll leave my original response below in case it might be beneficial to others. Please contact the office if there is anything we can do to improve your experience. ***** Ouch! The truth hurts. Yes, we've had trouble with roaches. We've taken steps to knock out the little buggers, but it has been a challenge. We have exterminators that come every week so that all apartments are treated a minimum of three times a year. We also do special calls for residents whose apartments need extra attention. We now thoroughly treat apartments as soon as people move out of them and again before anyone moves in. This has reduced problems among new move-ins. Most units now have new, black appliances which helps because, frankly, you can never really clean an old stove or refrigerator well enough to leave absolutely no food for creepy-crawlies. We're also considering a new pest control company. We love the company we're with right now. They're a small, local company and we like the owner and have known him for years, but we like our residents even more. If we can't get better results, we may have to switch to one of the bigger names in pest control. It sounds harsh, but business is business and we have to take care of our customers first. I hope we can solve the roach problem before your lease is up. Contact the office for a special treatment next week if you haven't already. And if you have, call again. You might also have a discrete talk with the manager about staff issues. Unless, of course, the problem is with the manger. (I hope not!) Thanks for your praise as well as your honesty. The gate is great, isn't it? Don't forget to get your new gate card this week. It will open the vehicle and pedestrian gates as well as the door to the fitness center.

GGH • Resident 2012 - 2014
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/23/2014
Pros: -washer & dryer included -quiet (except when they mow/use leaf blower at 7am on Saturday morning....) -I've never gotten my car or apt broken into -upgraded appliances -affordable rent -someone always answers when you call the office (if you've been ignored before, you will appreciate… See More
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Ashford Pointe Apartments Manager

08/24/2014

Thank you for the review! The Pros give us all something to be proud of and the Cons give us some things to work on. I'll make sure the manager sees this and forwards it to the maintenance staff. In the mean time, I'll go ahead and comment on some of your concerns here. We've had a run of plumbing issues this year with both water and sewer lines. Everything seems under control right now, but we did have to turn the water off to make repairs and I apologize for the inconvenience. We try to do this kind of work during the day when residents are at work, but that still leaves some high and dry. Someone ran into our gate recently. Rather than patch it back together, we plan to completely re-do the gates to make them more durable. We're also adding card access which will work on the vehicle gate, pedestrian gate, and the fitness center. Best of all, work started yesterday (No kidding!) and should be done in a few days. Cards will be issued to residents once everything is in place and the staff are trained in the new access control system. I confess, parking is an issue and it's partly because the property is nearly 100% occupied. It's the price we pay for being popular. If you notice any abandoned vehicles, please report them to the office so we can have them towed to make more room for everyone. Again, thanks for the review and enjoy the remainder of your stay at Ashford Pointe Apartments.

Resident 2014
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/28/2014
I moved in a couple of weeks ago so far so good. The apartment was clean when I moved in. The only issue I have is the nats and roaches. There are a few nats and roaches I see here in there and at first I… See More
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Ashford Pointe Apartments Manager

07/28/2014

Thank you for the nice review and welcome to our community. I'm glad to hear that you appreciate some of the finer details of the property. I'm sorry to hear about the roaches and nats. We have a pest control company that visits the property once a week for regular treatments. If you inform the office, they can have pest control make a special visit to your apartment the next time they're on the property. Cheers!

Resident 2011 - 2014
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/12/2014
These apartments are very misleading. Everything is falling apart, bugs everywhere, paper thin walls, and appliances breaking left and right. The front management is full of liars and people who are only out to steal your money. Not setting up your contract/lease right causing you to… See More
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Ashford Pointe Apartments Manager

07/12/2014

Thank you for taking the time to write a review. I agree that the maintenance staff is top-notch. I also see that you rated Noise and Neighborhood as good to excellent. Our courtesy officers who patrol the property seven days a week can take credit for that. As for the manager, you're right. There have been issues, and we apologize. Information on lease contracts was not being entered correctly into our billing system and that's why you ended up owing money. For this reason and others, that particular manager is no longer with the company. Her performance was impacting our business and our residents so we felt compelled to make a change. As for the condition of the property, we've spent a million dollars so far to fix the place up and we're not done yet. Most apartments were upgraded with 2-tone paint, baseboards, new carpet, faux wood tile, ceiling fans, and all new black appliances. There is now a washer/dryer in every apartment. But some apartments were rented without these upgrades to residents who received significant discounts. It sounds like you must be living in one of those apartments. We're now upgrading the remaining apartments as leases expire, so you should receive your own upgrades soon should you chose to renew your lease. (Edit: Uh-oh! I see you edited your review to reduce your Nose and Neighborhood ratings. Please let the office know what changed your impressions and they'll forward your concerns to our courtesy officers.)

Resident 2013 - 2014
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/02/2014
ROACH INFESTED!!! I've lived here for about one year and have experienced nothing but the worst. I had roaches all over my stove, counter tops, toilets, tubs, and bedroom.. I complained about the issue, they have treated. They bummed my apartment with raid bummers, the pest… See More
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s.bean • Resident 2011 - 2014
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Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/10/2014
When I first moved here it was being bought out, but prior to that I was afraid. To walk to my car at night or even walk the dogs. Not even a month later we had security and they play no games aabout their jobs. I… See More
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Resident 2013 - 2014
Rating Breakdown
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Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/23/2014
I love living here. It's quiet. Staff is friendly. Maintenance doesn't take forever to tend to my requests. Parking kinda sucks. If you don't park and stay there from early afternoon, you might end up parking a few buildings away. See More
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Ashford Pointe Apartments Manager

04/01/2014

Thank you for the kind review. I really appreciate it. Parking wasn't a problem back when we first purchased Ashford Pointe because we were only about 60% occupied. These days, it seems everyone wants to live at Ashford Pointe. We're almost full now and, you're right, sometimes parking kinda sucks. If you notice any abandoned vehicles, let the office know so we can have them towed to free up more spaces for residents and their visitors. We'll keep an eye out too.

Charday91 • Resident 2011 - 2013
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/20/2013
I love staying here Everyone is Respectful in the office they know your name . If you gave a problem with any thing or one they gonna fix it . I been here for two years and I don't want to move. Great Mangers. Just Really… See More
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Greatapt13 • Resident 2012 - 2013
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Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/17/2013
Ashford pointe apartment is a great place to stay. See More
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niqquee_16 • Resident 2013
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/12/2013
Ashford pointe is a great place to live . I live here a they treat you with respect. Everyone is kind and it is very quiet because they security here is amazing. They do their job very well. I look forward to staying here a long… See More
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Resident 2013
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Maintenance
Neighborhood
Safety
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Office Staff
12/02/2013
I'm actually a bit disappointed i ordered a pizza the other say and they said they wouldnt deliver after five in this property for their own safety that made me uncomfortable, parking is far from apartment sight .i have seen ppl just open their winddows and… See More
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Ashford Pointe Apartments Manager

04/06/2014

Dear Anonymous, If you haven't lived at Ashford Point in a while, you should drive by and check the place out. We purchased it in August of 2012 and have made a lot of changes. The property is now clean and well-maintained. All of the building and playground lights have been fixed, the gym was repaired and re-opened, the play area was fixed, the barbecue pits and picnic tables restored. We even replaced the mud path around the playground with crushed granite. If you ever notice anything broken or unsafe around the property, please tell us so we can fix it right away.

Resident 2013
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/23/2013
Moved in two weeks ago and I regret my decision. The area is full of crime. They seem to let anyone move in and the maint. George, had to come back 3 times to finally fix it the right way. He is very rude and I've… See More
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Resident 2013
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Office Staff
09/17/2013
I just moved in. I love it. Is spacious and clean. I read tye reviews and went with my right mind. I gave it a chance, it was the bedt decision ever, I hv my own place no roaches. And the mangement team where awesome. See More
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Ashford Pointe Apartments Manager

09/17/2013

Thank you so much! Our goal is that every resident is happy like you.

 Updated Review
Rating Breakdown
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Features & Amenities

Parking

  • Uncovered Parking

General

  • Community Center
  • Controlled Access
  • Gym
  • Pool

Pets

  • Dogs Allowed
    Weight Limit: 25lbs
    Comments: $400 deposit/$200 refundable

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

  • Price
    Price

    $450

  • SQ. FT.

    510

  • Available
    Avail.

    N/A

  • Model

    1 Bedroom

  • Price
    Price

    $525

  • SQ. FT.

    625

  • Available
    Avail.

    N/A

  • Model

    1 Bedroom

2 Bedrooms, 1 Bathroom

  • Price
    Price

    $635

  • SQ. FT.

    780

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

2 Bedrooms, 2 Bathrooms

  • Price
    Price

    $710

  • SQ. FT.

    879

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Located just blocks from the Westchase District and inside the Alief School District this botique-style community offers washer and dryers in every home! Enjoy a beatifull-landscaped pool area with FREE WI-FI, new Business Center, Fitness Center and a playarea for our youngest residents. Superb customer service makes Ashford Pointe a better place to live!

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What is security like?

Anonymous · March, 19 2018
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Frequently Asked

What are noise levels like at Ashford Pointe Apartments?
The community is rated 2.8/5 stars, which is considered having moderate noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Ashford Pointe Apartments?
The community is rated 2.3/5 stars, signifying moderate satisfaction on average.

How safe is Ashford Pointe Apartments?
The community is rated 1.8/5 stars, which is considered being slightly safe on average.

How satisfied are residents with the neighborhood
The community is rated 2.8/5 stars, signifying moderate satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 1/5 stars, which is considered being not very effective on average.

What is the pet policy at Ashford Pointe Apartments?
$400 deposit/$200 refundable

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 2 Baths


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Ashford Pointe Apartments is a 510 - 879 sqft apartment in Houston in zip code 77082. This community has a 1 - 2 bedroom, 1 - 2 bathroom, and is for rent for $450 - $710. Nearby cities include Bellaire, Stafford, Galena Park, Sugar Land, and Missouri City. 77077, 77083, 77072, 77042, and 77079 are nearby zip codes.

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Ashford Pointe Apartments

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Management Photos (15)

  • (Manager photo uploaded on 04/15/2013) Image of Ashford Pointe Apartments in Houston, TX
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  • (Manager photo uploaded on 11/03/2016) Image of Ashford Pointe Apartments in Houston, TX
  • (Manager photo uploaded on 11/03/2016) Image of Ashford Pointe Apartments in Houston, TX
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  • (Manager photo uploaded on 11/03/2016) Image of Ashford Pointe Apartments in Houston, TX
  • (Manager photo uploaded on 04/15/2013) Image of Ashford Pointe Apartments in Houston, TX
  • (Manager photo uploaded on 04/15/2013) Image of Ashford Pointe Apartments in Houston, TX
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Resident Photos (3)

  • (Resident photo uploaded on 12/12/2013) Image of Ashford Pointe Apartments in Houston, TX
  • (Resident photo uploaded on 10/29/2010) Image of Ashford Pointe Apartments in Houston, TX
  • (Resident photo uploaded on 10/29/2010) Image of Ashford Pointe Apartments in Houston, TX
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