|Number of reviews in the past 365 days||4|
|Percentage of reviews responded to||0%|
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Ashford Pointe Apartments
|Number of reviews in the past 365 days||4|
|Percentage of reviews responded to||0%|
|Average time to respond to reviews||N/A|
Thank you for taking time out of your Thanksgiving holiday to give us some feedback about our property. We're very proud of Ashford Pointe Apartments and have worked hard to make it the best in the neighborhood. We even won the Houston Apartment Association's Property of the Year Award. Roaches were a problem earlier this year which is why we hired a new pest control company and had them do a property-wide pest control sweep. Since then, we've had few complaints about roaches. I encourage you to work with the office staff to arrange additional treatments for your apartment. Our pest control company is on the property every week for your convenience. We had an overly enthusiastic cat fancier living on the property who we encouraged to leave. Unfortunately, she didn't take her furry friends with her. We rounded up some of the cats (as you personally witnessed one day) and others have been adopted by residents. We also issue lease violations to residents who keep pet food outdoors and, in time, this problem should disburse. We have received no reports of mailboxes being broken into. Please report this activity to the office so we can forward the information to our on-site courtesy officer, the post office, and the police. We have spoken to your neighbor. He seems like a nice guy, but I understand how frustrating it can be to hear noise upstairs. We have no other noise complaints in your building, but feel free to call the police if you feel that your neighbor is disturbing the peace. Once the police are involved, we can help more. At this point, your neighbor has given us no reason to take action. Our manager will be contacting you soon regarding your complaints. In the mean time, I hope you had a happy Thanksgiving and have a joyful holiday season.
Hello Anonymous. I appreciate the review but wish it was more specific so I could better address your concerns. Ashford Pointe is a fairly easy property to maintain because we did a million dollar renovation just a couple of years ago. We have new roofs, new appliances, and no old AC units left on the property. All leaks were fixed and the toilet flush and fill valves were retro-fitted during a property-wide water conservation project. All that saves us and our residences a bunch of headaches. Still, I'll check to see if we've had a problem with call-backs on maintenance requests. Sorry for your frustration. I hope the rest of your stay at Ashford Pointe goes better.
Thanks for taking the time to write a review. Trust me, I know how frustrating it can be when there's no water. Our entire office and maintenance staff are going without water today just like you. They discovered a hot water leak early this morning and got to work on it right away, jackhammering through 8" of concrete to get to the broken line. With luck, we'll be able to fix the line ourselves. If not, we'll bring in professional plumbers. Either way, we'll get the problem taken care of as soon as possible. I wish we could predict emergencies like these, but we can't. I hope you don't really think that we'd purposely deceive a person about their move-in date. There's no reason for us to do that. We remodel over a hundred apartments a year for new residents and we do the vast majority of them on-time. But every now and then we run into an emergency like today's that can set our schedule back while we take care of our current residents. We also sometimes have trouble with vendors who put us behind schedule. Still, that's no comfort for the poor guy who needs his apartment, right? Thanks for bringing this to my attention. I'll have a discussion with the staff about how we can do an even better job delivering on-time, every time. P.S. I just got off the phone with our maintenance supervisor. He says the leak has been found and that plumbers are on the property fixing the pipe. If all goes well, we should have water again by the time folks come home from work.
Thank you for taking the time to review our property. I truly appreciate hearing about both the good and the bad things you mentioned. We've tried to make Ashford Pointe the best in the neighborhood and I'm delighted to hear that we're having some success in that regard. I'll make sure the office and maintenance staff see your comments. We won the Houston Apartment Association's award for Property of the Year last year, but that doesn't mean we can't improve. We're sick of the cats too. When we find residents feeding them, we request they either stop or add the cats to their lease and pay the appropriate deposits. That usually gets things back under control. Dog poop stations are located throughout the property. We encourage our pet-owning residents to use them and, when they don't, we issue lease violations. If you know who is dropping doggie bombs on our lawns, feel free to inform the office. Regarding your final comment, I wish everyone in Houston ran their properties like we do. It would make everyone's lives easier. To be fair, the property across the street has made huge improvements over the years. At this point, If you check recent crime statistics, I think you'll find that our neighborhood is way better than many throughout town. I'm glad you enjoyed your stay at Ashford Pointe. We'll be sad to lose you as a resident and I hope you keep in touch.
We must have been very naughty to receive this lump of coal in our Christmas stocking! But seriously, I apologize for any inconvenience you might have experienced at our property. I'll address your concerns here and hope you visit the office as well. We're here to help. When we bought Ashford Pointe, we offered some sweet deals during our million-dollar rehab. Now that we're done, we're raising rents to match the local market. I know a big increase is a shock, but I hope you'll agree we're still a good value after you shop the market, especially with the in-home washer/dryers. Speaking of which, I'm sorry you've had trouble with yours. Put in a work request at the office and we'll take care of it. Most love the gate card system. No longer is there a gate code known to all of Houston! Instead, each resident gets a card that can be turned off when they move out or the card is lost. Unfortunately, we're still getting used to the system. There should be a way to add a 2nd phone number. I'll look into it. Our officer wears a vest and sometimes carries a shotgun. He's licensed to carry firearms, works for other properties and wears extra "hardware" when he might be called elsewhere. He asks people who they are and where they live which I know can make some feel uncomfortable. Just remember, he's on our side. If you're our resident and doing nothing wrong, you have nothing to fear. Once he knows you he'll just smile and wave. Oh, and he pays rent. Final notes: Our new manager is a stickler for following rules and collecting rent, which puts her way above our past two managers. Our exterminators visit every week. Report roaches and we'll take care of them. Dog-Doo stations are located throughout the property. Let us know if you see someone not cleaning up. We've asked residents not to feed stray cats although some persist. I hope you have a happy holiday and a prosperous new year! Best wishes from the team at Ashford Pointe Apartments.
EDIT: I'm confused. Your original review was well-written, honest, insightful, and contained praise as well as criticism. Your new review is all-caps, vulgar, and non-specific. I'm not sure how to respond so I'll leave my original response below in case it might be beneficial to others. Please contact the office if there is anything we can do to improve your experience. ***** Ouch! The truth hurts. Yes, we've had trouble with roaches. We've taken steps to knock out the little buggers, but it has been a challenge. We have exterminators that come every week so that all apartments are treated a minimum of three times a year. We also do special calls for residents whose apartments need extra attention. We now thoroughly treat apartments as soon as people move out of them and again before anyone moves in. This has reduced problems among new move-ins. Most units now have new, black appliances which helps because, frankly, you can never really clean an old stove or refrigerator well enough to leave absolutely no food for creepy-crawlies. We're also considering a new pest control company. We love the company we're with right now. They're a small, local company and we like the owner and have known him for years, but we like our residents even more. If we can't get better results, we may have to switch to one of the bigger names in pest control. It sounds harsh, but business is business and we have to take care of our customers first. I hope we can solve the roach problem before your lease is up. Contact the office for a special treatment next week if you haven't already. And if you have, call again. You might also have a discrete talk with the manager about staff issues. Unless, of course, the problem is with the manger. (I hope not!) Thanks for your praise as well as your honesty. The gate is great, isn't it? Don't forget to get your new gate card this week. It will open the vehicle and pedestrian gates as well as the door to the fitness center.
Thank you for the review! The Pros give us all something to be proud of and the Cons give us some things to work on. I'll make sure the manager sees this and forwards it to the maintenance staff. In the mean time, I'll go ahead and comment on some of your concerns here. We've had a run of plumbing issues this year with both water and sewer lines. Everything seems under control right now, but we did have to turn the water off to make repairs and I apologize for the inconvenience. We try to do this kind of work during the day when residents are at work, but that still leaves some high and dry. Someone ran into our gate recently. Rather than patch it back together, we plan to completely re-do the gates to make them more durable. We're also adding card access which will work on the vehicle gate, pedestrian gate, and the fitness center. Best of all, work started yesterday (No kidding!) and should be done in a few days. Cards will be issued to residents once everything is in place and the staff are trained in the new access control system. I confess, parking is an issue and it's partly because the property is nearly 100% occupied. It's the price we pay for being popular. If you notice any abandoned vehicles, please report them to the office so we can have them towed to make more room for everyone. Again, thanks for the review and enjoy the remainder of your stay at Ashford Pointe Apartments.
Thank you for the nice review and welcome to our community. I'm glad to hear that you appreciate some of the finer details of the property. I'm sorry to hear about the roaches and nats. We have a pest control company that visits the property once a week for regular treatments. If you inform the office, they can have pest control make a special visit to your apartment the next time they're on the property. Cheers!
Thank you for taking the time to write a review. I agree that the maintenance staff is top-notch. I also see that you rated Noise and Neighborhood as good to excellent. Our courtesy officers who patrol the property seven days a week can take credit for that. As for the manager, you're right. There have been issues, and we apologize. Information on lease contracts was not being entered correctly into our billing system and that's why you ended up owing money. For this reason and others, that particular manager is no longer with the company. Her performance was impacting our business and our residents so we felt compelled to make a change. As for the condition of the property, we've spent a million dollars so far to fix the place up and we're not done yet. Most apartments were upgraded with 2-tone paint, baseboards, new carpet, faux wood tile, ceiling fans, and all new black appliances. There is now a washer/dryer in every apartment. But some apartments were rented without these upgrades to residents who received significant discounts. It sounds like you must be living in one of those apartments. We're now upgrading the remaining apartments as leases expire, so you should receive your own upgrades soon should you chose to renew your lease. (Edit: Uh-oh! I see you edited your review to reduce your Nose and Neighborhood ratings. Please let the office know what changed your impressions and they'll forward your concerns to our courtesy officers.)
Thank you for the kind review. I really appreciate it. Parking wasn't a problem back when we first purchased Ashford Pointe because we were only about 60% occupied. These days, it seems everyone wants to live at Ashford Pointe. We're almost full now and, you're right, sometimes parking kinda sucks. If you notice any abandoned vehicles, let the office know so we can have them towed to free up more spaces for residents and their visitors. We'll keep an eye out too.
Dear Anonymous, If you haven't lived at Ashford Point in a while, you should drive by and check the place out. We purchased it in August of 2012 and have made a lot of changes. The property is now clean and well-maintained. All of the building and playground lights have been fixed, the gym was repaired and re-opened, the play area was fixed, the barbecue pits and picnic tables restored. We even replaced the mud path around the playground with crushed granite. If you ever notice anything broken or unsafe around the property, please tell us so we can fix it right away.
Thank you so much! Our goal is that every resident is happy like you.
Located just blocks from the Westchase District and inside the Alief School District this botique-style community offers washer and dryers in every home! Enjoy a beatifull-landscaped pool area with FREE WI-FI, new Business Center, Fitness Center and a playarea for our youngest residents. Superb customer service makes Ashford Pointe a better place to live!
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