Review History for anonymous

Aurora Place


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anonymous

Resident 2020

2/27/2020

This is not the place the live. Everyone on this staff should be fired. Everyone I know in this community is infested with roaches. They will give you the runaround about everything . They don't care about your needs, concerns, safety, or family. My AC has been broken for over a period of 2 of the three years I lived here. They have no consistency with the staff. They lie about completing maintenance request, then the management have the audacity to tell you they have no control of their maintenance crew. Constant vandalism and break in throughout the complex. At this point Im definitely moving. Do not consider moving here. The worst mistake I've made in my 36 Years of being on this planet. There is nothing luxurious about this ---- hole apartment.
Manager

3/19/2020

Aurora Place
I wanted to begin by letting you know that your comments are concerning to me. As a result, I have thoroughly reviewed my records for both pest control and HVAC requests over the past several months. While I have found that some our our residents have reported seeing a roaches in their home from time to time, no one has reported an infestation. If you know of any residents that are having an infestation problem I would urge you to have them contact the leasing office to report it. As you know, the pest control contractor is at this property every week. They work with each individual resident to make sure that their problems are resolved to their satisfaction and have an excellent follow up program to ensure that their work is effective and complete properly.After reviewing my maintenance request records, I do not see that anyone has gone without heat or air conditioning for over two years. If you are having any issues with your heat or air conditioning, please report it immediately.I see in your post that you included a photo of your counter top near your dishwasher. It looks like your counter does need some repair underneath, but I have no record of anyone reporting this type of request. If you are having any other unresolved issues in your home, please reach out to me directly so that I can take care of your issues and resolve them to your satisfaction.Sincerely,Liz PeelProperty Manager

Review 2 out of 84

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Aurora Place

March 2024

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