Review History for Brea_M

Camden Heights


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Brea_M

Resident 2018 - 2019

9/19/2019

My husband and I are disabled, so apartment life is a mainstay for us. Camden Heights has by far the best staff/maintenance teams we've EVER had. If we had a maintenance issue, they are ON IT right away. Sometimes they arrived in 20 minutes. Overall, we loved our stay. There are a few things you should be aware of as you make your decision, though. The speed bumps in the garage are BRUTAL, especially for chronic back or joint pain or disabilities. There are too many and they are too large. After a back injury, I painfully counted 15 speed bumps to where I had to park. (Our mechanic also blamed an expensive suspension issue on them.) Plumbing: when the pipes got dry, the apt smelled like poo/dead things. Going on vacation, we came back to a horrible smell. We also didn't use the 2nd bath very often, so we had to learn to run all sinks/tubs every two days. Security: we were surprised (with the location and amount we paid for the apartment) that there were so many car and apartment break-ins reported. We started using an anti-theft bar under the front door knob whenever we were home. Most apartment break-ins occurred during the day, and we often worked from home. The last thing you should be aware of if you have a disability is that many of the disabled parking spaces are not ADA compliant - you cannot fit a wheelchair or walker in the space, much less an automated disability van - and most residents use the few disabled spaces there are as loading/unloading docks for moving or groceries or "I just needed to run in for a thing" and don't care if someone with a disability actually needs them. I think with better security and/or warnings placed on illegally parked vehicles, this could be improved. My only request to staff that was ignored was when I repeatedly asked them to send out a community reminder not to use disabled spots as loading docks. They send reminders every week about guests who park on the lower levels getting towed, so I didn't think my request was unreasonable. These issues did not outweigh our enjoyment of the lovely apartment, great location and great maintenance (shout out to the awesome Daniel and Emilio)! We would still be at Camden Heights if our jobs hadn't moved location!
    Manager

    9/20/2019

    Camden Heights
    Hi Brea, Thank you so much for taking the time to write us a review. We really appreciate all of the feedback and are so happy that you enjoyed our office and maintenance team! We would like to discuss some of your concerns as we are always looking for ways to better our community. Please feel free to call our office at 713-862-5158. Again, thank you so much for calling Camden "home" as you and your husband will be greatly missed! Warm Regards, Michelle Schick

    Review 14 out of 197

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    Camden Heights

    March 2024

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