Review History for Verified Resident 780712

Carmel Creek


Updated Review

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Resident 780712

Verified Resident ā€¢ 2020

10/28/2020

You guys continue to send me surveys on issues you have yet to address. There are still rats in my home and my washing machine is still leaking water. I have caught 16 rats as of Sunday. My mother who is a senior citizen who is home all day has encountered these rats. This is Extremely unsanitary. It is embarrassing that I have to continue to purchase rat traps at my job to take care of a rat situation that I have been complaining about for months now! And you guys have yet to address the issue, but yet let me be late on some thing, you're quick to put a note on my door. This is ridiculous and something needs to be done about the issue.
    Manager

    11/10/2020

    Carmel Creek
    You're absolutely right, it is unacceptable to find pests in your apartment. We are working to resolve the pest issue as quickly as possible, as you know our pest control company is working diligently to correct the issue. We're extremely sorry that you've had to deal with this, and we are doing everything we can to correct the issue.
    2 Previous Reviews

    Previous Review

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    Resident 780712

    Verified Resident ā€¢ 2020

    10/21/2020

    I enjoy living here, but catching a total of now 15 mice is ridiculous. That's 15 mouse traps I had to personally purchase. And 15 mice I had to personally dispose of. The mice have ruined my washer hoses because now water leaks when I wash clothes. It has ruined my floor, which I'm sure I will be charged for.
      Manager

      10/21/2020

      Carmel Creek
      Dear Value Resident(s), Thank you for bringing this to my attention. If you can come meet with me and let's get our new pest control service on this problem. KJ Allen Property Manager

      Previous Review

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      Resident 780712

      Verified Resident ā€¢ 2020

      6/17/2020

      So far so good. Place is quiet and clean. Response time to issues are usually quick, just recently I've had issues getting issues resolved, but I'm sure it's due to everything going on. Other than that great place to live
        Manager

        6/23/2020

        Carmel Creek
        Thank you for your feed back, Please give me a call so that I can look into your issues. Also thank you for understanding we are trying to get back on track from Corvid-19. 713-895-7600 my name is KJ Allen.

        Review 43 out of 496

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        Carmel Creek

        March 2024

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