Resident · 2016
If I had filled out a review the month I moved in, it would have been a glowing one. I loved my apartment. Now, however, they are under new incompetent management. There is a new pool area (always closed.) The photos are going to LOOK great. They're painting over the rotten wood on the outside of our units. They pressure washed my patio for me and helpfully sprayed dirty water through the bad seals on the windows into my apartment. There is a construction dumpster, new storage building and a pile of old doors taking up parking spaces. A lot of parking spaces. I'm actually having to sleep somewhere else because there is no parking at my home when I get off work. But I could pay for a covered parking space, so it is probably my fault for not having any extra money. When the new management came in they cancelled my renter's insurance policy with no warning. They took my rent money with the $12 added for renter's insurance and then left a note at my unit saying I had no insurance any more. They informed me I had 3 days from "today" to get it fixed, but there was no date on the letter. Very unprofessional. I then received a text and an email saying that I still needed to prove to them that I had renter's insurance 23 days after providing proof of renter's insurance. Disorganized. Parking passes were also cancelled, and again, with a note, we were directed to get a new parking pass, and comply with the instructions on a "chart provided below." There was not a chart, but instead 3 paragraphs on the preceding page. When I asked about the chart, they explained to me that the previous page, with the 3 paragraphs, was the chart. The roaches are bad. Uninterested in poison, immune to radiation, the roaches cannot be conquered. They will be here long after I leave. I've heard there is a guy who comes once a week to spray but he has never been in my unit. I have seen him, walking around outside of apartments, but only once, many months ago. My neighbors are good folks, hard-working and quiet. I like them. The maintenance man is very good. I'm constantly worried they'll get rid of him because he's also hard-working and very nice. New management did not think that an air conditioner failing to work was an emergency in Texas in August, but the maintenance man came that same morning and fixed it. Management might be disorganized and unprofessional but the maintenance staff is excellent. I loved my apartment when I first moved in. I had no problems. Management then was friendly and courteous. Still a little disorganized but they were also kind to me and my dog. In short, while the apartments are going to look good when all of the renovations are done, it will not make up for the age of the units--they are from the 70's--or the rotten wood simply painted over.
Champions at Ponderosa Manager
Hello Anonymous, I apologize for the delayed response. We are terrible sorry that your experience with Champions at Ponderosa has been less than satisfying. I would like to extend an invitation to come to the office or give me a call at any time so I can personally address all your concerns and any questions you might have. We greatly appreciate your patience while we renovated the property and hope that we can improve your stay. I look forward to meeting with you, Carla Jackson, Community Manager Champions at Ponderosa 281-440-0750