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Champions at Ponderosa

17033 Butte Creek Rd.

Houston, TX 77090



Resident · 2020
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This apartment used to be good apartment. Heres my several tenants here got robbed in the middle of the daylight including me . I got robbed by 4 people and broke my elbow. The leasing office assistant Natalie is like a robot .,, there is no thinking outside the box, there is no service recovery ... all you hear i NO from her. I paid my rent on time and even ahead of time . Never missed. My car got towed in the covered parking i am paying 25$ a month., because it got blown by a wind or AC , the parking tag design is not stable as is always slide down the mirror when you latch it it always fell when u turn your car. They design it like that so you wont notice that the tag was blown away and they got you to paid . 199$ . I missed my flight as i am a flight attendant and got a points taken down on me plus not giving me a schedule for 15 days thats about 1600$ i lost for not showing up my schedule . Plus the Uber expenses of about. 90$ to airport going back to apt office and to the towing place . It is very painful in my part that during this Covid19 . People are trying to be greedy and smart to take your money. Which i am paying my carport. The lady who answer my phone in towing company said they shouldn't tow your car because the leasing office should have the record of your plate number and car specs which they actually did. The leasing office should gave the tenants car infos in covered parking so they know that we are a paying tenants and car is registered just incase the tag got blown by air out the mirror. Lastly, my unit has lot of issues before like flooding in my room ... and even the bathroom has a leak that has been taking care of but it takes a lot of weeks before they do it that leads me to stay in the hotel. There is no service recovery with those as well. And now because my Park Tag got blown out the mirror. They will charged me 199$ where is the justice and being fair in this champions at ponderosa. I called the NOIPM .
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Champions at Ponderosa

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