Review History for anonymous

Chasewood Apartments


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anonymous

Resident ā€¢ 2014 - 2015

7/16/2015

I wish I had read the reviews before moving in and had spent a little extra to get a better living experience. Also if you're looking to move in here stop and look elsewhere. The only reason I'm giving this a two star is because of the location. Grounds are fairly well maintained, complex is mostly quiet except for the train, staff is very willing and helpful in getting you accepted for move in, but that's where the good customer service ceases. There is a sheriff officer that lives there, but doesn't do anything other than park his car out front by the entry. The "upgraded" apartments are a joke and not worth the added expense. I say this because it seems their definition of upgraded means a black fridge, a black stove and a cheap laminate wood floor. The cabinets and counter tops are the same as regular units. I'm glad that I did not fall for the gimmick and opted for a non upgraded apartment and saved myself the money. Don't be fooled though you'll be told that the appliances are nice and adequate; not so much. The basic units come with stoves dishwashers and refrigerators that look and perform as if they came straight from an 80's garage sale. The stacked washer and drier that came with my unit doesn't work properly and never has and is only big enough for about three pairs of jeans. Maintenance is mediocre. I've put in several request to have my A/C looked at. Every time it was a band aid fix. First time they cleaned the unit outside, the second time they said it was fine, the third time a new blower motor was installed, fourth time I went down to management and was abruptly told it was my fault and that the unit worked just fine because maintenance said it was working properly. I'm sorry, but there is no excuse for my A/C to run nonstop all day and all night no matter what temp it is set at. I can't cook or do laundry until after the sun goes down because it actually increases the temp of the apartment a full two degrees. After being told it was my fault I contacted resident relations for Michael Steven Interests(which the name says it all) I was only able to talk to the receptionists and email and leave voicemails. Shortly after that I received a voicemail from the resident relations lady instructing me to get with management for their "findings" after they did a walk through with out prior notice. I'm sorry but why on earth would I go to the people I'm having an issue with to rectify the problems I'm having with them???? I attempted for a week to contact the resident relations department to speak with her with no success left voicemails and messages with the receptionist as well. A month later and still not a peep from them. There's much more to it than just the A/C issues, but just take my word and stay away from this complex and any that are owned by Michael Steven Interests.

    Review 10 out of 83

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    Chasewood Apartments

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