Number of reviews in the past 365 days | 4 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 2.5 days |
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Coventry Square
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 4 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 2.5 days |
Thank you for your review. Resident happiness is important to us and we'd like the chance to learn more about your concerns. Please reach out to our office when you have a moment, we look forward to connecting. Sincerely, Tamika L., Community Manager [email protected]
We are so disappointed to hear about this. We want the best for our residents, so—if you'd allow us—we'd like to set things right. Please take a moment to contact me so I can go over your concerns and address them. I appreciate your patience and look forward to turning your experience around. Sincerely, Tamika L., Community Manager [email protected]
Thank you for reaching out. Please know that resident happiness is important to us and we'd like the opportunity to turn your experience around. Since you've posted anonymously, we ask that you please stop by our office to speak with our team. We hope to hear from you soon and look forward to making you happier in our community. Sincerely, Tamika L., Community Manager [email protected]
Thank you for reaching out. Please know that resident happiness is important to us and we'd like the opportunity to make it up to you. Since you've posted anonymously, we ask that you please stop by our office to speak with our team. We hope to hear from you soon and look forward to making you happier in our community. Sincerely, Tamika L., Community Manager [email protected]
Hello and thank you for reaching out. We're concerned by your review and we'd like the chance to address any issues you're experiencing. When you have a moment, please visit our office to discuss your concerns in more detail. We look forward to hearing from you soon and improving your stay.
Brittany, please accept our apologies for the service you've experienced so far. We take pride in addressing resident issues as quickly and professionally as possible and we'd like a chance to make things right. Please reach out to our manager directly at [email protected] and reference this review. We hope to hear from you soon and we look forward to making things right.
Tawni, we are disappointed to hear of your experience and sincerely apologize for the impression you have of our community. We understand your frustration and would greatly appreciate the chance to provide you with a smoother move-out experience. Please directly call our office at (281) 550-0881 so we can look further into your situation as soon as possible.
Thank you for writing such kind words about Coventry Square, Katrice! It's great to know that you're taking advantage of all of the conveniences near our great location and that you generally like how clean our community is! If there's anything that our staff can do to make your stay at our community exceptional, then please feel free to share some feedback with us. We want all of our residents to consistently experience an optimal stay with us!
We know finding the right apartment can be a journey so we're delighted that you found the perfect home here at Coventry Square! We truly appreciate your kind words and we look forward to continuing to provide you with a wonderful living experience!
We're very sorry you had a poor experience in our community. We had pest control service your apartment several times and offered more robust measures. There were no foundation issues found in the apartment itself. We've tried to contact you by phone, noticed, and in-person and were unable to open a line of communication with you. We're sorry to have lost you as a resident and wish you all the best in the future.
We're sorry you've had a poor experience in our community. We prioritize the comfort of our residents and thrive off their feedback to ensure an excellent experience. This may be an issue that requires multiple treatments and we'd like to assist with this and any other maintenance concerns you may have. Please visit us in the office to discuss this feedback and submit for any maintenance requests. Thank you.
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We don't just rent apartments. From the moment you walk through the front door you'll feel the comfort and security that makes our residents happy to call us home. Cutting edge amenities, meticulously-groomed grounds, and a dedicated staff contributes to a higher standard of living. Convenient shopping, award-winning schools, local museums and parks are all close at hand, with sponsored activities to develop new hobbies while getting to know your neighbors.
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Coventry Square