Review History for MsQLovelady

Hayson Creek


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MsQLovelady

Resident 2013 - 2015

6/16/2015

I wouldn't recommend these apartments to anyone. The apartment itself is probably the biggest 1 bedroom I've ever had, but they skipped out on the bathroom. EX. My boyfriend is 6'2" if I go in the restroom while he is going, I hit him everytime. Also, the tub is really small. I'm 5'3" and it's a tight fit when I take a bath. The tile in the shower is sticking out throughout the shower walls and where you hang the towels hang in the shower I put a wet towel up there and the entire beam came off the wall. When I first moved in I had an EXTREME roach problem. The first month I wouldn't bring food in because it was that bad. Maintenance did say they'd spray every week until they were gone, but whatever they were doing wasn't working so I got my own stuff and haven't seen a roach since. The walls are really thin. I can literally here the people's phone vibrate upstairs. At one point I had a leak coming from my ceiling in the kitchen. I reported on a Monday...they came to fix it Wednesday. Only for them to tear the ceiling completely out and put a piece of cardboard in my ceiling for over a week. When I called management to ask were they seriously going to just leave it there the manager laughed. Also, after speaking to the neighbor upstairs and across from me they informed me that everyone that has lived in this apartment has moved out because of the leak that happens in the ceiling. A few weeks later my boyfriend and I took a nap and when we woke up there was water every where on the kitchen floor and it was because the people's apartment behind mine didn't connect there washer and dryer correctly. Last, but most definitely not least. The final straw for me was my air conditioner broke April 23, 2015. I called them on the 24th because they were already closed by the time I realized it was broken. When I spoke with them they came and checked it and said they needed to order a piece that would be here Tuesday. So there way of accommodating us was telling us they were putting a wall unit in our bedroom. Our windows sit on the floor and we work long hours and get home after dark so that was not an option. Tuesday came and went still no fixed air. I went to speak with management and she told me "well we offered you guys a wall unit." I simply said "if someone breaks into my apartment and take my things you guys won't be paying for it, so no thats accommodating." I than asked were they going to pro rate our rent because it took 7 days for them to fix the air. She told me no again. I literally had to call the regional manager and complain and they fixed the air on May 1st because they wanted there rent paid. They keep going up on the rent here, but they haven't made any updates on these apartments. The lady that lived above me had been her for 7 years moved out now from not being satisfied and the people that live across from me been here 11 years are saying they are leaving because they keep raising the rent and not updating apartments. So stay far away from Citation North.
    Manager

    7/20/2015

    Highland Cross
    MsQLovelady, We are very sorry to hear about your experiences shared within this forum. As some residents know, Citation North has been newly acquired and it is our mission to serve and cater to our residents to make Citation North an enjoyable community to call home. Please when you get a moment, we would like you to drop by the office so we may fill out work orders and address any needs that you may have. Again, with the exciting changes in store for your community, we want to ensure equal changes are made within our resident retention. Regards, Citation North Management

    Review 13 out of 30

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    Hayson Creek

    July 2024

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