Highland Cross

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Highland Cross

411 Highland Cross Drive, Houston, TX 77073
(30 Reviews)
$1,235 - $1,315/mo

Move-In Specials

Limited Time Only! - $99 App/Admin and 1 Month Free!

Highland Cross Reviews

(30)

1.8 rating

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30 total reviews

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Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Luviegyrl43

Resident 2021 - 2022

3/7/2022

I have lived in Highland Cross for a year. For the most part my experience have been fine. I love the neighbors and my apartment is comfortable. I do not like fees that come from no where.First I asked did I have a balance on my account. I was told $40, then I get a note on my door saying I owe $124 I have made sure that my rent was paid and the first time I tell them I'm going to pay my rent late with late fees included they tell me they file eviction on the 10th when I tell them I will pay them on the 11th and I will have to pay an additional fee to stop an eviction. Filing an eviction, that is going to go on my rental history.That is ridiculous. These apartments are not in a nice area but it is a place to lay your head. Like I said it's not a bad spot.It is a mixture of working class people and people who are just trying to get by from day to day. New management came, the efforts to make it different are progressive but you have to be reasonable especially… See More>
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    jujuleewright

    Resident 2017 - 2021

    6/12/2021

    Highland Cross Apartments has the worst staff I've ever encountered they have nasty attitudes and they have been trying to over-charge me every month so I have to dispute the bogus charges every month! From the start, they lied about the apartment being ready for move-in and had my car towed multiple times it cost at least $200 to get back evetime. Maintenance Issues: (no working dishwasher installed, no pest control, there was a leak in my bathroom ceiling coming from the upstairs neighbor's toilet) the lady in the office lied and insisted that it was the ac leaking for over a month and I just had to live with it. She acted like a was lying about the leak coming from the upstairs toilet and was rude as hell every time I asked them to fix it. It's the wost property you can move into. I understand that every property has maintenance issues, but the maintenance staff and the front office staff are so lazy and incompetent they don't fix anything. They have pest control problems, The pool is literally Green they are soo lazy they don't even clean the pool! I feel like they have been taking advantage… See More>
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      JayeB2B

      Resident 2020

      12/6/2020

      Have lived here since 2019. Management rotates office personnel between properties and the current manager, Ms. Schantea, is very straight forward, kind and fair. The grounds are cleaned daily (not sure why adults throw garbage outside??) Rent is cheap. Units are decent. 1960/45 is a rough area so dont move here if you dont have thick skin.

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        anonymous

        Resident 2019

        10/9/2019

        My daughter was robbed at gunpoint in their parking lot by two males. The thugs took the key to the apartment and the locks never got changed so they ran for their life and got the hell out of there because its incredibly unsafe. What a joke. DON'T MOVE IN HERE IF YOU HAVE CHILDREN. Even the Harris County Deputy that helped us told us to get out of there.

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          Sherry_B578

          Resident 2019

          10/4/2019

          I have lived here for over a year now. This place is infested with rats roaches and racoons. They refuse to fix anything around here. They hired hpd to clean up around here for the major drug issue but all they have been doing is harassing the tenants minding their own business. Laundry rooms are disgusting with people constantly deficating inside the machines. I do not recommend this complex period not even to an enemy.

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            anonymous

            Resident 2019

            6/28/2019

            I live here now and can't wait to get out of here! Homeless crack heads hang out in the laundry room! The washers never work and take your money constantly and management does nothing about it! They don't respond to any maintenance calls! My AC was broke for 3 months and I was paying over 600.00 a month for electricity as a result. The only thing they did after 3 months was credit me 200.00 in rent but still tried to add late fees on me! Maintenance tore up my bathroom and damaged my bathroom countertop while working on AC, I emailed pics to office along with my ripped shower curtain. It's been a month now and they've done nothing about it or even given me a reply back! My bike was stolen from off my patio! Nothing I turned in on my checklist of not working things when I moved in have been fixed yet! Plugs don't work. The few that do nothing fits in them! This place is awful awful awful!!!

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              anonymous

              Resident 2019

              5/8/2019

              I have been here for a week and maintenance has yet to visit my apartment although the manager and assistant manager assured me that they would take care of some items. First of all they showed me the model and that is not what I got. Ok so they had problems with a staff member who told potential residents things that apparently not true, I get it. But to move in, filling out your move in inspection, speak with both managers on day one, two and five and still nothing. Although the rent is reasonable it is over priced for what you actually get which includes lack of concern by management, bugs, the streets (parking area) are horrible, the out gate has been broken since arrival, shabby cheap appliances (all different-white, black and beige) and crampy maintenance work throughout the apartment. This is one step up from slump lords. Don't waste your time.

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                anonymous

                Resident 2014 - 2016

                11/12/2016

                This apartment complex is the worst I ever sure rent is cheap but management sucks too many turn overs. There is mold again all they do is spray over it and paint over it. I have asked for a new refrigerator and still not one. I am moving because there are 4 people in a one bedroom with a 5 year old. The play loud music he calls her a ----- and the fight.

                  Manager

                  11/14/2016

                  Highland Cross
                  Thank you very much for taking the time to provide us with your feedback. We'd like to address the items you mentioned in your review to shed some light on these matters. Because we're unsure of exactly who you are, we'd appreciate the opportunity to speak with you so we can be sure to address all problems right away. We encourage you to please contact the office via phone at (281) 821-1400 to schedule an appointment with the community manager so we may discuss your concerns in more detail. We will then work to remedy issues you experienced. - Citation North Management
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                  jlnorth3

                  Resident 2015 - 2016

                  7/26/2016

                  I have been living here for a nearly a year and I love my apartment. It is close to 45 and there are a lot of stores right next to me on 1960, which is good because I am always busy. The security is great and the ladies in the office are very nice and professional.

                    Manager

                    9/27/2016

                    Highland Cross
                    Hi jlnorth3. Thank you so much for your review. We are happy to hear that you love your apartment, the location and our staff has provided you with excellent customer service. Thank you for residing at our community. Sincerely, Citation North Team
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                    anonymous

                    Resident 2015 - 2016

                    1/25/2016

                    Just look at all the empty apartments. This should say something!

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                      txadams

                      Resident 2015

                      12/2/2015

                      This is a horribly managed apartment enterprise. For starters I had to fork out a $250 "security deposit" for a misdemeanor from 30 years ago. Then my son is assaulted and car jacked right in the parking lot and the staff was totally uncaring about the incident. The assailants hid under broken lights and obviously didn't have to fear from the so-called roving security guard. There are riff-raft loitering around everywhere and I never felt safe for me or my family. The automatic security gate is a joke because every criminal in the area knows the access code. Maintenance was also a joke; taking two weeks to repair leaks and a clogged drain. Stay far away from this place!

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                        Alex0520

                        Resident 2015

                        7/6/2015

                        I just recently moved to Citation North In May. I got to say I love it here. I have a 1x1 Bedroom apartment home with washer and dryer connections. They staff at the office are great, good customer service from the leasing staff to manager. I encounter a problem with my front door entrance after business hours and the manager send maintenance in less than 30 minutes to fix my locks. If you like the North Side I recommend you to stop y and lease at Citation North. You will have access to all local business and restaurants.

                          Manager

                          7/20/2015

                          Highland Cross
                          Alex0520, Thank you so much for your review. As you are aware, Citation North sold and the Management are new and we want to strive hard to ensure all phases of your living experience are exceptional. We want you and residents alike to know we will try our best to make your new home a place of comfort and enjoyment. It's great to hear pleasant experiences being shared.. Please send referrals as we are eager for them to see the new standard at Citation North. Citation North Management
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                          MsQLovelady

                          Resident 2013 - 2015

                          6/16/2015

                          I wouldn't recommend these apartments to anyone. The apartment itself is probably the biggest 1 bedroom I've ever had, but they skipped out on the bathroom. EX. My boyfriend is 6'2" if I go in the restroom while he is going, I hit him everytime. Also, the tub is really small. I'm 5'3" and it's a tight fit when I take a bath. The tile in the shower is sticking out throughout the shower walls and where you hang the towels hang in the shower I put a wet towel up there and the entire beam came off the wall. When I first moved in I had an EXTREME roach problem. The first month I wouldn't bring food in because it was that bad. Maintenance did say they'd spray every week until they were gone, but whatever they were doing wasn't working so I got my own stuff and haven't seen a roach since. The walls are really thin. I can literally here the people's phone vibrate upstairs. At one point I had a leak coming from my ceiling in the kitchen. I reported on a Monday...they came to fix it Wednesday. Only for them to tear the ceiling completely… See More>
                            Manager

                            7/20/2015

                            Highland Cross
                            MsQLovelady, We are very sorry to hear about your experiences shared within this forum. As some residents know, Citation North has been newly acquired and it is our mission to serve and cater to our residents to make Citation North an enjoyable community to call home. Please when you get a moment, we would like you to drop by the office so we may fill out work orders and address any needs that you may have. Again, with the exciting changes in store for your community, we want to ensure equal changes are made within our resident retention. Regards, Citation North Management
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                            Bemeson1635

                            Resident 2014 - 2015

                            4/15/2015

                            Staff is extremely rude and money hungry... They refused to have a conversation over a negative situation automatically assuming we were there to start trouble when in fact we were there to discuss ND confront the fact that the general manager cannot speak to her residents like they are any less of an adult . Demand to be spoken with with sense. She didn't even understand the situation as to why she her self was bring up court. She had no clue as to why she was demanding we take her to court for. She was giving an I'm untouchable vibe and impression. So she got cocky and more disrespectful.

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                              SunshineGirl715

                              Resident 2015

                              1/15/2015

                              The staff of this apartment is absolutely AWFUL!!! I would NEVER recommend this apartment complex to anyone. I recently moved to Houston from out of state (school). Put in the deposit months ago and was told several times that our apartment would be ready upon arrival. Called the leasing agents when we were hours away and were told that the apartment would not be ready because it was being *fixed*. [they should've called us to confirm this with us]. We then get there and they ended up putting us in the model apartment until our apartment was ready... They were going to charge us for staying in the model apartment- without confirming that (I had to ask about it). We had our U-HAUL with all of our furniture. They would not let us park it in the complex and told us that it may get towed by parking on the street... I don't understand this either when they knew we were coming from out of state and were going to live there? Luckily we didn't get towed. After a couple days of staying in the model apartment we asked the leasing agents if there was any progress on our apartment...… See More>
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                                anonymous

                                Resident 2012 - 2014

                                7/27/2014

                                Below you will see a picrure of my bathtub and floor with water running. The valve was broken on the 26th its 19 hours after my walk in request and no oneverything has been here. I had to wait 6 weeks to get my cracked tile replaced after my foot went thought it. When repairing the floor my rug was soiled and still is. My cat was bolted under the apartment floor and management refused to get him out i am pursuing that issue. I also had a bullet fly through my window after 3 months but not let out of my lease. The manager is rude and her staff is afraid of her. No updated appliances. No carpet replaced after 2 years. You decide.

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                                  anonymous

                                  Resident 2013

                                  4/4/2013

                                  So management has changed again this manager by far has been the worest. For one her husband used to be leasing agent here and was stealing deposits off residents or telling them to bring extra for him to pocket it property ower did fire him but brought his wife which is ludicrous cause now she doing the same there is a resident already arguing about his deposit she only been hherere few days and already doing her little tricks. Apartments are full of drug trade at night and no security here people drinks and make loud noise all through the night and people dont even pick up dog poop so there is feces everywhere u step and it stick . DONT LIVE HERE IT DISGUSTING APARTMENTS AND MANAGEMENT ARE THE WORST

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                                    anonymous

                                    Resident 2012 - 2013

                                    2/14/2013

                                    Well this Apartment are terrible management not very professional saw manager and made ready guy coming out vacant apartment fixing their clothes really cant even belive my eyes lot of drug deal no security to b watching offices girl never do nothing ever lazy cant even fax a paper in 2 min it takes them 5 days this property is very bad and cost is terrible especially when u get roommate

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                                      anonymous

                                      Resident 2011 - 2012

                                      1/22/2013

                                      So since i been here they have changed 3 managers and 3 leasing agents the work staff is terrible and management even worst this new manager ------- says she is too good to talk to residents and and she always up to get paid on something charging $2 for copies of lease or money order and the other girl ------- she catches attitudes with ever one and is dating the mantenince guy the lock themself in office in morning and can hear weird noise from there that why maybe nothing gets fixed here mantiance guy ------------ ------- a@* ---- the supervisor no where to be found to see his worker doing but when he is here the kind of language on him he call ex employees b*#$% and can hear him on the phone very unprofessional i wont recommended these apartments to no one in the right mind especially with all the prostitute and drug dealing here one day the offer my 12 year some drugs can belive this and i 40 year old lady asked my kida for cigarettes and cause my kids said no she wanted to fight them and oh yea the drink of guys in… See More>
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                                        Josejunior

                                        prospectiveVisited 2010 - 2012

                                        4/6/2012

                                        Do something pls

                                        They should do something about this people always drinking right by the exit gate..they make too much noise and pee all over the parking and at peoples car..management is too afraid too do someting..this is a family community kids play visitors come..and this what they see when they come a bunch of drunk --- people..do something about this one day someone might get hurt around here..

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                                          CITATIONNORTHADUMP

                                          Resident 2009

                                          9/4/2009

                                          PLEASE DONT DO IT !

                                          MY APARTMENT WAS BROKEN INTO THE SAME MONTH I MOVED IN ,I ASKED MANAGEMENT TO MOVE ME INTO ANOTHER APARTMENT AND THEY LIED AND SAID THAT THEY WOULD BUT THEN THERE WAS NEW MANAGEMENT AND WHEN IT WAS TIME FOR ME TO MOVE NO1 KNEW WHAT I WAS TALKING ABOUT ,ROACHES EVERYWHERE ,SOMETIMES THE WATER IS TURNED OFF FOR DAYS, AND AFTER MY APARTMENT WAS BROKEN INTO I CALLED AND CALLED MANAGEMENT TO GET SOMEONE TO FIX MY DOOR IT TOOK ABOUT A WEEK AND REALLY THEY STILL DID NOTHING BUT PAINTED OVER IT,BATHROOM IS FILLED WITH MILDEW AND TOILET NEVER STOPS RUNNING,SO NOW MY LEASE IS ALMOST UP AND I CALLED TO ASK THE MANAGER ABOUT IT AND SHE SAID IF I DID NOT WANT TO SIGN ANOTHER LEASE I NEED TO GIVE A 60 DAY NOTICE AND WOULD HAVE TO PAY 75 DOLLARS MORE FOR RENT EACH MONTH I AM HERE AFTER THE LEASE IS UP AND THIS DAMN RAT HOLE IS NOT WORTH THE 569 I PAY NOW. THIS YEAR AS BEEN A COMPLETE NIGHTMARE SO I BEG U NOT TO MOVE INTO THIS PLACE.

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                                            bunnietrackstar

                                            Resident 2008 - 2009

                                            6/1/2009

                                            Please do not rent here you will regret it!

                                            The model they show you may be nice and pretty but thats probably the best part about it! Its horrible. 1st the roaches own these apartments!!! Your moving in with them okay! Cuz they are everywhere there is a serious problem with the water it doesnt run at the right pressure! Second the people that live here are family orentied really nice at least in the part of the complex that i am living at! Thank god im moving out this month! I signed a 7 month lease they steal cars on a daily basis one night they stole 11 carss all at once they have several break ins and they dont put notices on the doors to let you know whats going on you find out by Word of mouth!!! My a/c doesnt have any free on and i have asked them a million times to come in and fix the problem and they just changed the filter and its still not cold! and the roaches they finnally had a exterminator or i guess u can call him that come by and it made no diff !!!! Its horrible run as fast as u can okay! if u wanna… See More>
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                                              anonymous

                                              Resident 2006 - 2008

                                              9/1/2008

                                              MY AUNT HAS BEEN LEAVING HERE IN THE APARTMENT COMPLEX,JUST TO SAVE MONEY,BUT BOY I TELL YOU THAT THIS APARTMENTS ARE IN A REALLY BAD CONDITION,I MEAN ALL THE WALLS HAVE MILDEW,ROACHES ALL OVER THE APT.. NO DAM LIGHT IN THE ROOMS,BIG HOLES ON THE WALLS THAT DAM POSSUM AND SQUIRRELS INSIDE THE APT..FAT RATS I MEAN IT IS THE TERRIBLE PLACE TO LIVE IN.. PLEASE DO NOT MOVE IN HERE .THE ELECTRIC METERS POLES ARE OLD THAT ITS IS PULLING 3OOOKW,PER MINUTE SO THATS WHY MY BILL IS SO HIGH EVERY MONTH..AND THEY WILL NEVER DO NOTHING ABOUT IT...I HAVE COMPLAINED ABOUT ALL THIS AND NO ONE HAS DONE NOTHING ABOUT IT.. THE ONLY PERSON THAT SOUNDS VERY SINCERE AND IS CONCERNED ABOUT THEIR RESIDENTS IS THE LADY BY THE NAME OF ESTHER..

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                                                anonymous

                                                Resident 2005 - 2007

                                                2/22/2007

                                                Butt ------- going on everywhere

                                                I know you're going to see some weird ---- on occasion when you live in an apartment complex. But guys butt ------- each other outside in broad daylight? In the year I lived there, I saw several butt ------- incidences. Mind you these were different guys each time. Once I saw two guys going at it in the hot tub, once by the mail boxes, twice out in the courtyard area in the back and once in the parking lot. It smells like --- everywhere. When I first mentioned this to the front office, the female working (who shall remain nameless) actually seemed aroused more than anything! She asked me if I new which apartment(s) any of these guys lived in. It seemed to me like she wanted to track these guys down, bend over, and take a shot.<br><br>The parking lot is a graveyard for K-Y tubes and condoms. I can't tell you how many times I almost busted my --- from slipping on a freshly soiled condom.<br><br>Unless you're looking to getting ----ed in the --- anytime, anywhere, these apartments are not for you.

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                                                  anonymous

                                                  Resident 2006

                                                  12/15/2006

                                                  wow. thats all you can say..

                                                  I remember when the staff worked hard and the property didnt look all that bad. Now it is just dirty and run down and it makes me sick to think I lived there.<br><br>The only time it was even okay was when Ester, julie and megan worked there. They were always willing to listen and always willing to help<br><br>Dont come here unless you know how to use a gun!!!!

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    A3

                                                    1 Bed, 1 Bath | 747 sq. ft.

                                                    See Floor Plan Details

                                                    A1

                                                    1 Bed, 1 Bath | 685 sq. ft.

                                                    See Floor Plan Details

                                                    A2

                                                    1 Bed, 1 Bath | 747 sq. ft.

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

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                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    • Washer/Dryer Connections
                                                    Pets
                                                    • cat Allowed
                                                      Restrictions: Pets Welcome Upon Approval. Limit of 2 pets per home. Maximum adult weight is 45 pounds. One-time pet fee is $350 Monthly pet rent of $10 will be charged per pet. Please call office for details.. Pet Limit: 1
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                                                    • dog Allowed
                                                      Restrictions: Pets Welcome Upon Approval. Limit of 2 pets per home. Maximum adult weight is 45 pounds. One-time pet fee is $350 Monthly pet rent of $10 will be charged per pet. Please call office for details.. Pet Limit: 1
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                                                    Other
                                                    • Air Conditioner
                                                    • Balcony
                                                    • Business Center
                                                    • Ceiling Fan
                                                    • Clubhouse
                                                    • DishWasher
                                                    • Fireplace
                                                    • Gated Access
                                                    • Kitchen Pantries
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Playground
                                                    • Pool
                                                    • Recycling Program
                                                    • Refrigerator
                                                    • Short Term Lease Available
                                                    • Spa
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                                                    Leasing

                                                    Hayson Creek is a lovely community located in the North Park Forest neighborhood of Houston, Texas. Nearby Interstates 45, 65, and 610 are your pathways to everything you need and want in the Houston area. However, our community is central to local schools, parks, restaurants, entertainment, and shopping venues nearby. You'll love exploring Old Town Spring on Main street, where you find Victorian-style shops and dining experiences.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 08:30 AM - 05:30 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Willow Bridge Property Company

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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Willow Bridge Property Company
                                                    cat Allowed
                                                    Restrictions: Pets Welcome Upon Approval. Limit of 2 pets per home. Maximum adult weight is 45 pounds. One-time pet fee is $350 Monthly pet rent of $10 will be charged per pet. Please call office for details.
                                                    Pet Limit: 1
                                                    dog Allowed
                                                    Restrictions: Pets Welcome Upon Approval. Limit of 2 pets per home. Maximum adult weight is 45 pounds. One-time pet fee is $350 Monthly pet rent of $10 will be charged per pet. Please call office for details.
                                                    Pet Limit: 1
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    Limited Time Only! - $99 App/Admin and 1 Month Free!

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                                                    Highland Cross

                                                    June 2024

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                                                    Highland Cross is a 685 - 1,140 sq. ft. apartment in Houston in zip code 77073. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,235 - $1,315. Nearby cities include Bellaire, Stafford, Galena Park, Sugar Land, and Missouri City.

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