I lived at this complex for a year. It wasn't bad at first, but the experience got worse as the year progressed. After a few months, new neighbors moved into an apartment down the hall and they would...worship (I guess? I don't know how to describe it honestly...) late into the evening several times a week; it was not uncommon to hear them chanting, clapping, and making other weird "tongue" noises at 2 AM. They were so loud that it sounded like they were making noise right outside of my apartment; furthermore, they would occasionally start chanting in the parking lot before going inside. They persisted despite noise complaints, and it was definitely one of the main reasons that I decided not to renew my lease.
My rent wasn't unreasonable in 2014, but they wanted to increase the base price by around 75 dollars in 2015. I had so many problems with my unit (and the noise) that I couldn't justify the spike in price; my carpet was matted and really needed to be replaced; the windows leaked water and air; I could see light shining under my front door in the morning because it wasn't properly sealed; the washer died and wasn't replaced for weeks. That's just to name a few issues that I had with the unit. On my floor, people left trash outside of their apartments for days (one apartment sometimes had as many as 5 bags outside their door at a time), so there were always gnats hovering outside the door that would follow me into the apartment.
Safety became a concern after the holidays when I came home from vacation and found a notice on my door about two burglaries that had occurred in a 48-hour period around December 22nd. I wasn't thrilled that they had left the notice jammed in my door either. Way to advertise that I wasn't home! It's true that crime can happen anywhere, but I felt like this complex was especially vulnerable due to the frequent problems we had with the gates. It was not uncommon to see the gate by Richmond Avenue stuck open late in the evening. The gate by Shadowlake also had frequent problems and couldn't be opened with the clickers for weeks, so that one was left open too.
Maintenance was prompt on some issues, but they took entirely too long to replace my washing machine. I understand that requests are handled by the order they come in as well as by the level of urgency, but having (functioning) washers and dryers in the apartments is a selling point for the complex so I don't see why it took weeks to resolve this issue. Anyway, the machine was acting weird for a few weeks before it died, so I submitted a request describing at what point the problem occurred during the washing cycle, but whoever came to look at it said it was fine. Well, it died later that week. And after several weeks with a dead washer (that was full of water) and many phone calls, they finally replaced it with a rusty machine. They left grease stains on the carpet and scuffs on the wall from where they had dragged the washers in and out of the apartment; needless to say, I wasn't happy about that.
I also had frequent problems with the windows. All of the windows in my apartment leaked water; I would find puddles on the windowsills frequently. In the summer of 2014, I noticed water dripping from the top of the largest window in my bedroom. This also seemed like an urgent issue because water damage is never good, but it took more than a week and many phone calls to get a response. Naturally, it rained almost constantly while I waited for them to do something about it.
Anyway, these were problems that were specific to my unit. I can't speak for the condition of other units at the complex. On the positive side, I made frequent use of the gym and found it decent; the only downside was that a couple of the treadmills were frequently out of service. I also liked the pool by the clubhouse. The staff members were friendly.