Review History for anonymous

Lodge at Shadowlake


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anonymous

Resident 2014 - 2015

3/25/2015

I lived at this complex for a year. It wasn't bad at first, but the experience got worse as the year progressed. After a few months, new neighbors moved into an apartment down the hall and they would...worship (I guess? I don't know how to describe it honestly...) late into the evening several times a week; it was not uncommon to hear them chanting, clapping, and making other weird "tongue" noises at 2 AM. They were so loud that it sounded like they were making noise right outside of my apartment; furthermore, they would occasionally start chanting in the parking lot before going inside. They persisted despite noise complaints, and it was definitely one of the main reasons that I decided not to renew my lease. My rent wasn't unreasonable in 2014, but they wanted to increase the base price by around 75 dollars in 2015. I had so many problems with my unit (and the noise) that I couldn't justify the spike in price; my carpet was matted and really needed to be replaced; the windows leaked water and air; I could see light shining under my front door in the morning because it wasn't properly sealed; the washer died and wasn't replaced for weeks. That's just to name a few issues that I had with the unit. On my floor, people left trash outside of their apartments for days (one apartment sometimes had as many as 5 bags outside their door at a time), so there were always gnats hovering outside the door that would follow me into the apartment. Safety became a concern after the holidays when I came home from vacation and found a notice on my door about two burglaries that had occurred in a 48-hour period around December 22nd. I wasn't thrilled that they had left the notice jammed in my door either. Way to advertise that I wasn't home! It's true that crime can happen anywhere, but I felt like this complex was especially vulnerable due to the frequent problems we had with the gates. It was not uncommon to see the gate by Richmond Avenue stuck open late in the evening. The gate by Shadowlake also had frequent problems and couldn't be opened with the clickers for weeks, so that one was left open too. Maintenance was prompt on some issues, but they took entirely too long to replace my washing machine. I understand that requests are handled by the order they come in as well as by the level of urgency, but having (functioning) washers and dryers in the apartments is a selling point for the complex so I don't see why it took weeks to resolve this issue. Anyway, the machine was acting weird for a few weeks before it died, so I submitted a request describing at what point the problem occurred during the washing cycle, but whoever came to look at it said it was fine. Well, it died later that week. And after several weeks with a dead washer (that was full of water) and many phone calls, they finally replaced it with a rusty machine. They left grease stains on the carpet and scuffs on the wall from where they had dragged the washers in and out of the apartment; needless to say, I wasn't happy about that. I also had frequent problems with the windows. All of the windows in my apartment leaked water; I would find puddles on the windowsills frequently. In the summer of 2014, I noticed water dripping from the top of the largest window in my bedroom. This also seemed like an urgent issue because water damage is never good, but it took more than a week and many phone calls to get a response. Naturally, it rained almost constantly while I waited for them to do something about it. Anyway, these were problems that were specific to my unit. I can't speak for the condition of other units at the complex. On the positive side, I made frequent use of the gym and found it decent; the only downside was that a couple of the treadmills were frequently out of service. I also liked the pool by the clubhouse. The staff members were friendly.
    Manager

    3/26/2015

    Lodge at Shadowlake
    Dear anonymous, We appreciate your comments regarding your residency at Lodge at Shadowlake. We appreciate all comments as they give us a better understanding of what we do well, as well as, which areas we need to improve. We would first like to address issues you have had with your neighbors. The Hayman Company would like to note that our application process includes a background check, credit check and income verification. Fair Housing laws require that we accept all applicants who meet those criteria. Please realize that no system is perfect, there are no tests that determine if an applicant makes a good neighbor. If there are disturbances, we have a procedure of warnings that could lead to lease termination and once we are made aware of on-going disturbances, we begin that defined process to address these issues. In regards to the increase in your rent price, we understand that the issues you have faced contradict an increase in price. However, the price of our rent is determined on local market surveys and availability that ensures that our price is fair and competitive to the rest of the market. It is clear that maintenance has become a recurring issue during your stay. The Hayman Company supports non-emergency service requests, and strives to complete the request in 24 hours. If this is not the case, please let us know by reaching out to us at this e-mail resrelay@haymanco.com. Lastly, we would like to address the safety concerns you discussed. As you recognized, crime can happen anywhere. We have taken as many precautionary measures as we can of having the community access points gated as well as installing security cameras to overlook the parking lots. However, like anything, cameras can break and gates can malfunction. All we can do is prepare the best we can. Once again, we would like to thank you for your comments. We are always looking for ways to improve so that we can deliver top-notch service to our residents.

    Review 22 out of 183

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