Review History for anonymous

The Maroneal


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anonymous

Resident 2014 - 2019

8/1/2019

I've spent several years at the Maroneal now and am only just now leaving. Overall my experience was good right up until the last few months (coinciding with the new management under Pinnacle). Despite my repeated requests to go month-to-month and assurances from the previous Assistant Manager that that's what I would get, I was instead misled into signing a year long contract and now have to spend what few funds I have on an early termination fee. Despite showing them the email stating my intentions, they did not even lower the price of the early termination and were incredibly unhelpful and rude. I had no idea that a company's integrity could be sold so cheaply. Maintenance was good under Lincoln, but under Pinnacle it's shoddy at best. The wiring in my apartment is extremely faulty. The kitchen light doesn't work and all the maintenance people did was change the lightbulb, which didn't help the situation. When I run the dishwasher the power to my router goes out, making me concerned of a fire hazard. The washer/dryer units have vents which barely function and I have to run my clothes through 3 times in order to get them close to dry. This is after Pinnacle stated that they would clean these vents. The noise and security in this apartment isn't great. Under Pinnacle I saw a few security personnel regularly. I now see none. People yell and honk horns outside my window at 2AM, and on the other side of the complex is DeBakey High School with "exuberant" security officers who love their whistles. Nothing has been done about either of these to my knowledge. Overall the new management is shady, misleading, money-hungry, and disorganized. I was planning on returning to this complex in 4 years when I return from medical school. After all, it's close to Rice Village and the Medical Center. Under Pinnacle, however, I have no intention of returning and am telling everyone I know to give this place a wide berth.
    Manager

    4/9/2020

    Maroneal
    Dear Resident, We take your concerns very seriously and are saddened to read about the issues you've experienced towards the end of your residency with us. Our residents are our first priority, and we work diligently to provide you high-quality service and a community you can be proud of. If you have any lingering questions or feedback, please visit our office at your earliest availability. We wish you the best in all your future endeavors.

    Review 5 out of 74

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