Review History for anonymous

The Maroneal


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anonymous

Resident 2019

9/9/2019

The new management sucks! Pinnacle is the neu management. Very bad service. rude on-site manager gisela is her name. very very rude. they don't even take care of parcels. mine got lost, and some random neighbor had taken it and returned it 3 weeks later. management does not know how to attend to customers. they make you pay for a service to get your own packages delivered. you can no longer deliver parcels to your own house! this is terrible. they force us to pay for an external service to send all our packages to. they have increased rent with decreased/no security service. i see no police officers going around maronial. new managament is very poor, they are only interested in spending more money in painting, cutting down trees (they cut down 7 big fully grown trees) in the last 3 months just waiting for lease to end. will leave.
    Manager

    9/12/2019

    Maroneal
    We are sorry to hear that we have not met your expectations. We recently acquired Fetch package concierge which hand delivers all packages to residents at the time of their choosing. Packages are not left or allowed to be delivered outside residents front doors as this has always remained a policy of The Maroneal's. The community has had the same 2 on site HPD Courtesy Officers and security patrol company (Smith) for the last 5 years with no change. As part of our recent improvements, we've also completed landscape upgrades which included tree trimming and removal as needed. We'd love the opportunity to change your experience. Should you have any further questions or concerns, please feel free to visit the office or contact us at 713-592-9996.

    Review 4 out of 74

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