Review History for anonymous

Montelago Apartments


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anonymous

Resident 2015

5/30/2015

Please do not move here..... When i moved into my apartment on the first day i found out in 8 hours of me moving in my apartment was infested with roaches. The roaches came out of everywhere. I was terrified. They end up giving my money back right away. But the apartment i had moved out of the next day was already rented out for someone else to move. Im telling you there were baby roaches in the carpet. Gross. That apartment could of not been ready for anyone to move in. These apartments are suppose to be luxury. Not to luxury at all. And they dont clean there apartments out good. My bathroom was still dirty and i had footprints in my tub. All that money they charge is ridiculous. Dont let the nice people in the office fool you. That apartment complex is dirty.
Manager

6/4/2015

Montelago Apartments
Dear Anonymous, I appreciate your feedback as every comment certainly helps us improve our services. I apologize that your experience was anything less than exceptional. I completely understand your frustration with this situation. I can assure you that we take pride in the cleanliness of our apartment homes and would have never knowingly allowed anyone to move into an apartment where a pest concern was present. I agreed that this was unacceptable, therefore all monies you had paid were refunded promptly. In addition, as a good will gesture we also placed you in a vacant apartment at no charge for several days while you searched for another place. We immediately took action to remedy the issue in that particular apartment and to this day it is vacant so that we could make sure there would be no further concern. Thank you for your feedback. I respect your privacy and would like to discuss this further with you, please call me at 281.481.0026 or email me directly at montelagomgr@greystar.com. Sincerely, Rema Awwad Community Manager

Review 53 out of 118

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