Ratings & Prices for Pavilion Place, Houston, TX

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	2.1
Safety	1.6
Office Staff	1.4
Maintenance	1.6
Neighborhood	2.1
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	7

Manager's Review Engagement

Percentage of reviews responded to	85.71%

Manager's Review Reply Time

Average time to respond to reviews	6.43 days

Ratings & Reviews (851 Reviews)

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Charles.1010 • Resident • 2020 - 2021

02/20/2021

If I could give this place negative stars, I would give a billion negative. I deal with mice and roaches on a DAILY basis and management does NOTHING about it. All the employees are extremely rude with terrible customer service. Maintenance is terrible and does not… See More

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Resident • 2020

12/06/2020

MICE AND ROACHES EVERYWHERE. Maintenance is lazy and never fixes ANYTHING. Management is incompetent and rude!!! You would be wise to spend a little extra money elsewhere. I have sent in so many maintenance requests and nothing is ever taken care of and they leave a… See More

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Pavilion Place Manager

12/14/2020

We are sorry to hear that you are not completely satisfied with your experience living at Pavilion Place. We strive to provide friendly customer service and proficient maintenance service to our residents and we sincerely apologize if we have not exceeded our standard of excellence. The best way to expedite service requests is to submit a formal work order, which can be conveniently made through our Resident Portal via the IMT Residential website at www.imtresidential.com/residnetportal. There, you can submit and check the status of any service request. It is our hope to provide you and all of our residents with a clean and comfortable living environment. Although Pavilion Place receives pest control service on a weekly basis, should you feel that your home or a particular area of the community requires additional attention, we encourage you to please bring to our attention via a service request, and or schedule and appointment to speak with management to address your issue. We hope to hear from you soon! The Pavilion Place Team

lxgueva2 • Resident • 2017 - 2020

Updated Review

11/05/2020

Hello it's me again. I wrote the same review a year ago. YESSS SAME ISSUE MICE!!! DISGUSTING!!!! I just renewed my lease a few months ago & I WANT OUT!!!!!! I refuse to stay here with this issue for the second time. These apartment complex are… See More

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Pavilion Place Manager

11/09/2020

We are sorry that you have not had a positive experience in our community regarding our maintenance team. We ask that you reach out to our team directly so we can resolve this issue directly with you. Thank you for your review and feedback. Best, The Pavilion Place Team

Previous Review

· 09/03/2020

Resident • 2019 - 2020

10/06/2020

DONT RECOMMEND, I currently reside here apt 1033 , saw a employee being bullied talked badly to. Decided to report to corporate in CA. Ended up uncovering a huge theft ring. Monica the manager and the district manager , Natasha and the Maintaince manager and the… See More

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Pavilion Place Manager

10/09/2020

We are sorry that you have not had a positive experience in our community. We ask that you reach out to our team directly so we can resolve any issues you may have. Thank you.

Resident • 2020

08/05/2020

AVOID THIS PLACE! Safe yourself the stress and money! Rudest staff members and RAT INFESTED! Shootings and robberies almost daily and nasty attitude from office staff. Office staff ignores phone calls and don't care about your concerns. IF I COULD GIVE 0 STARS I WOULD

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Pavilion Place Manager

08/17/2020

We are sorry that you have not had a positive experience in our community. We ask that you reach out to our team directly so we can resolve any issues you may have. Thank you.

Resident • 2019 - 2020

07/08/2020

These apartments are horrible , run and don't look back , unless you like to live with roaches , rats , office management that is dismissive and unconcerned with your issues . These people couldn't find commonsense in the daylight with a flashlight . The apartments… See More

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Pavilion Place Manager

07/20/2020

Hello, I apologize for the inconvenience and invite you to call me so we may discuss any questions or concerns. My name is Monica, and you can reach me at 713.988.1636. I look forward to hearing from you. Best, Monica | Senior Community Manager

Brandito_H • Resident • 2018 - 2020

04/09/2020

Hello, I am resident at pavilion place apts in Houston, TX. Unit 1108 and I'm very displeased with the way things are ran here. I just renewed my lease in February and regretting it now. Last month I was a part of a chain robbery. Where… See More

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Pavilion Place Manager

04/13/2020

Hi Brandito, Thank you for additionally reaching out and posting another review here. As we mentioned before in other posts, unfortunately, your tow is considered to be a valid tow based on the terms and agreement that you signed and agreed in your lease as well as federal regulations. If you need a parking permit, please reach out to our team so we can assist you with this. We do have an agreement with a tow company to enforce parking violations based on the addendum that all residents have signed as well as signage posted throughout the community; however, we in no way profit from this agreement. Enforcement of parking policies is solely for the benefit of our residents. We hope in the future with your placard future tows will be deterred. We do not offer security at our community; however, we have courtesy guards that only report to our community management. The posted guards are in no way posted to guarantee against theft or any other criminal activity. Our guards are only posted to ensure the flow of traffic from the city streets. Guards and or access gates can be a deterrent; however, they are not a guarantee of personal safety or property protection. We are aware of vehicles that were burglarized recently. We cannot guarantee that vehicles will not be vandalized although we have measures in place to help deter this type of activity, and are thankful for the residents that report any suspicious activities and calling the police department first. If there is anything else we can answer or assist with, please do not hesitate to reach out. Regards, Monica & The Pavilion Place Team

youssaf.menacer • Prospective Resident • Visited 2019

11/12/2019

I would like to thank Roxy Maldonado. She is very nice and was very helpful in the process of helping me move in. She is very friendly, knowledgeable, and cares about the residents. It is a nice and clean place. Security doing their job.

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Pavilion Place Manager

07/15/2020

Thank you for your review of our community. We are glad our community has provided you with the customer service you deserve.

Tinhinane • Prospective Resident • Visited 2019

10/27/2019

I would like to share my experience at Pavilion Place, which was a good one. First, Deisy, who was my leasing agent, has an excellent customer service skills. As soon as I entered the office, she greeted me with a big smile asking how she can… See More

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Pavilion Place Manager

07/15/2020

Thank you for your review of our community. We are glad our community has provided you with the customer service you deserve.

Resident • 2019

09/23/2019

I would like to start off by saying that Roxy is amazing. She is very nice and was very helpful along the process of helping me move in and she is always a pleasure to see when I walk into the office. However, I cannot say… See More

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Pavilion Place Manager

07/15/2020

We are sorry that you have not had a positive experience in our community. We ask that you reach out to our team directly so we can resolve any issues you may have. Thank you.

Prospective Resident • Visited 2019

08/05/2019

My leasing consultant Carlos was lovely, he was very professional. It's a good neighborhood with gate security, a gym, and a corner store inside the apartments. Everything was well-kept, clean, quiet, and it was a great location. I'm very interested in this place!

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Pavilion Place Manager

07/15/2020

Thank you for your review of our community. We are glad our community has provided you with the customer service you deserve.

Prospective Resident • Visited 2019

08/03/2019

Place was clean and well gated. My leasing agent carlos was really helpful in showing place. Nice for the price and great location. It's gated community, friendly people, and easy access to a lot of places in Houston via Westpark and I59.

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Pavilion Place Manager

07/15/2020

Thank you for your review of our community. We are glad our community has provided you with the customer service you deserve.

Prospective Resident • Visited 2019

07/30/2019

Carlos was great he assited us with everything we needed. He was very informative and had a great personality.I definitely recommend being assisted by carlos.He was very quick and effective in helping us find a apartment.

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Pavilion Place Manager

07/15/2020

Thank you for your review of our community. We are glad our community has provided you with the customer service you deserve.

Prospective Resident • Visited 2019

07/28/2019

The apartment complex looks nice, their staffs are friendly. I toured 3 apartments by ------. He's helpful, give me all the information that I need. All the apartments are clean and spacious. They also have some visitors parking and a store in the complex. I'm looking… See More

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Pavilion Place Manager

07/15/2020

Thank you for your review of our community. We are glad our community has provided you with the customer service you deserve.

Prospective Resident • Visited 2019

07/27/2019

Driving around on Saturday afternoon looking for a place to live I decided to stop by the Pavilion Place and because I saw that had very nice looking units online. I went into the office and I met ------, my Leasing Consultant. ------ was very helpful… See More

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Pavilion Place Manager

07/15/2020

Thank you for your review of our community. We are glad our community has provided you with the customer service you deserve.

Prospective Resident • Visited 2019

07/27/2019

Overall great experience. ------ was very friendly and helpful. Gave tour of the apartment. Great services very welcoming. They have 6 pools. Close to shopping centers. 24/7 gym and laundry room. Pet friendly

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Pavilion Place Manager

07/15/2020

Thank you for your review of our community. We are glad our community has provided you with the customer service you deserve.

Prospective Resident • Visited 2019

07/25/2019

------ was a great help answering every question we had and meeting our needs and restrictions. He was quick to show us and property we wanted to see and never stumbled on an answer. Very accommodating and efficient.

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Pavilion Place Manager

07/15/2020

Thank you for your review of our community. We are glad our community has provided you with the customer service you deserve.

Juanrchito • Resident • 2019

07/25/2019

----- was very helpful in helping me find the perfect apartment home for me. She was very informative and explained everything to me. I love the amenities pavilion offers and can not wait to move in my new apartment home

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Pavilion Place Manager

07/15/2020

Thank you for your review of our community. We are glad our community has provided you with the customer service you deserve.

Prospective Resident • Visited 2019

07/22/2019

------ did a wonderful job giving us a tour of the apartments. He was very kind, professional, and informative. Answered a lot of questions without me even having to ask. The apartments were very nice and quiet. Seems like a great lead!

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Pavilion Place Manager

07/15/2020

Thank you for your review of our community. We are glad our community has provided you with the customer service you deserve.

Prospective Resident • Visited 2019

07/22/2019

My name is ---- and I wanted to express my gratitude towards ----- for being very professional and courteous. She was extremely helpful and explained many important details to me. I recommend this place to anyone and ask for -----, she's a superstar!!!

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Pavilion Place Manager

07/15/2020

Thank you for your review of our community. We are glad our community has provided you with the customer service you deserve.

Prospective Resident • Visited 2019

07/18/2019

The initial impression of the property was pretty good. However, things got a little weird. As soon as we finished chatting with Carlos, we were forced to give feedback and the ratings in this review were keyed in by Carlos himself which was strange and we… See More

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Pavilion Place Manager

07/15/2020

Thank you for your review of our community.

Prospective Resident • Visited 2019

07/18/2019

We were tour guided around with ------ and the tour was very informational about Pavilion Place. Everything you may need to know they have answered with assurance. The apartments were really clean and the environment is bright and spacious. J.g

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Pavilion Place Manager

07/15/2020

Thank you for your review of our community. We are glad our community has provided you with the customer service you deserve.

Prospective Resident • Visited 2019

07/18/2019

------ did a great job in assisting me in the process of leasing an apartment. Very friendly and welcoming. Answered all my questions and made sure I am comfortable with making the right choice .great place

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Pavilion Place Manager

07/15/2020

Thank you for your review of our community. We are glad our community has provided you with the customer service you deserve.

Karinaj25 • Prospective Resident • Visited 2019

07/16/2019

The tour & staff was great!!! The apartment that ------ showed us was just up our alley. The laundry facility, units, the corner market which was a plus :) parking, gym. All that my family is looking for. Also, carpets for my little one.

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Pavilion Place Manager

07/15/2020

Thank you for your review of our community. We are glad our community has provided you with the customer service you deserve.

Prospective Resident • Visited 2019

07/12/2019

Excellent tour filled with great reviews of the laundry facility, different units, the corner market and explanations of parking, fitness center and nearby restaurants and grocery stores. ------ did a great job!

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•

Updated Review

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Manager

Features & Amenities

Laundry

Laundry On-Site

Parking

Parking

General

24-Hour Maintenance
Fitness Center
Gated Access
Multiple Swimming Pools
On-Site Maintenance
On-Site Management
On-site Convenience Store
Online Resident Services
Pool
Privacy Fencing with Controlled Access
Quality Landscaping
Resident Service Center

Pets

dog Allowed
Restrictions: $300 non-refundable pet fee for one pet. $400 non-refundable pet fee for two pets. Pets must be house broken. Monthly pet rent may apply. Photo and pet interview required. Must have proof of current vaccination. Breed restrictions apply.
cat Allowed
Restrictions: $300 non-refundable pet fee for one pet. $400 non-refundable pet fee for two pets. Pets must be house broken. Monthly pet rent may apply. Photo and pet interview required. Must have proof of current vaccination. Breed restrictions apply.

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
$685 - $1,060
SQ. FT.
615
Available
Avail.
48 Units
Model
1A

View Floor Plan

Price
Price
$720 - $1,050
SQ. FT.
701
Available
Avail.
31 Units
Model
1B

View Floor Plan

Price
Price
$750 - $1,125
SQ. FT.
800
Available
Avail.
23 Units
Model
1C

View Floor Plan

2 Bedrooms, 1 Bathroom

Price
Price
$895 - $1,615
SQ. FT.
962
Available
Avail.
10 Units
Model
2A

View Floor Plan

2 Bedrooms, 2 Bathrooms

Price
Price
$1,035 - $1,715
SQ. FT.
1,040
Available
Avail.
1 Units
Model
2B

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

**Choose from 3 tour options.*** Ideally located near The Galleria and Westheimer Boulevard, Pavilion Place is the Houston apartments you've been searching for. Our central location puts you close to The Texas Medical Center, Greenway Plaza and local universities. We're also only a quick freeway trip away from Downtown, allowing you to be close to local business, entertainment, dining and shopping. As a resident, you will appreciate the professional and experienced on-site management and maintenance staff who work hard to ensure your comfort. Choose from either one or two bedroom floorplans, each as functional as they're beautiful. Other high-end amenities include refrigerators, convenient laundry centers, private patios/balcony and spacious walk-in closets. Take a dip in one of our six refreshing pools, shop at our on-site convenience store or exercise in our 2,500-square-foot fitness center. If you're looking for the perfect apartment to start your life of convenience, come home to Pavilion Place.

Office Hours

Sunday: 01:00 PM - 05:00 PM
Monday - Friday: 10:00 AM - 06:00 PM
Saturday: 10:00 AM - 05:00 PM

Questions & Answers (1)

Is there any 1 bedrooms available?

pavilionplace · December, 11 2017

No answers yet. Be the first to answer.

Frequently Asked

What are noise levels like at Pavilion Place?
The community is rated 2/5 stars, which is considered having loud noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Pavilion Place?
The community is rated 2.1/5 stars, signifying moderate satisfaction on average.

How safe is Pavilion Place?
The community is rated 1.6/5 stars, which is considered being slightly safe on average.

How satisfied are residents with the neighborhood
The community is rated 2.1/5 stars, signifying moderate satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 1.6/5 stars, which is considered being slightly effective on average.

How often does management engage with reviews?
Managers have responded to 85.71% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 6.43 days to their community reviews in the past year.

Who manages Pavilion Place?
IMT Residential

What is the pet policy at Pavilion Place?
dog Allowed
Restrictions: $300 non-refundable pet fee for one pet. $400 non-refundable pet fee for two pets. Pets must be house broken. Monthly pet rent may apply. Photo and pet interview required. Must have proof of current vaccination. Breed restrictions apply.
cat Allowed
Restrictions: $300 non-refundable pet fee for one pet. $400 non-refundable pet fee for two pets. Pets must be house broken. Monthly pet rent may apply. Photo and pet interview required. Must have proof of current vaccination. Breed restrictions apply.

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 2 Baths