Review History for melissabogan

Pinnacle Apartments


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melissabogan

Resident 2017 - 2019

10/1/2019

I am a current resident at Pinnacle Apartments. I have lived here since 2017. When I first moved here the staff was nice and the maintenance was quick with work orders. Within the past year the staff and maintenance have gone down tremendously. My microwave went out and it took them a month to provide me with a new one. My front burner on my stove has had an electrical short in it for a year and has been "repaired" 4 times and still has the same issue. I asked for my carpet to be replaced, it is and has been separated from the tile since I've been here and it has yet to be replaced. The nails stick the bottom of my feet every time I step in the bathroom. My shower broke and it took 3 weeks to get fixed. All of the faucets drip which causes major stains in the tubs, but supposedly maintenance fixed that too. The office staff never answers the phones or returns calls. The rent constantly fluctuates up and down. I once needed my hot water heater to be relit after I had to have my services reconnected and the office staff charged me a $50 fee to have a guy from maintenance come to lite the heater because there was a "special key" needed to unlock the door where the water heater is located on my patio. Well that "special key" happened to be a screwdriver that he used to pop the door open from the side. I could have done that myself, but was charged a $50 fee. I am not sure if this property is going through a transition, but it has gone down. They don't fix anything on time if at all but expects your rent to be on time and incur all types of fees if it's late, but they feel its fair to make you wait for basic services that they are suppose to provide. If it wasn't for the 60 day move out that they require, I would have definitely moved from this property. Hopefully some changes will be made soon.

    Review 9 out of 62

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    Pinnacle Apartments

    March 2024

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