Royal Phoenician

Royal Phoenician

(37 Reviews)
16900 Northchase Dr, Houston, TX 77060
$642 - $701/mo

Floor Plans & Pricing

1 Bedroom

1 Bed, 1 Bath

Not Available

Studio

Studio, 1 Bath

Not Available

Disclaimer: Special, prices and availabilities subject to change.

Ratings & Reviews

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

C-
C-

Renter Ratings

D

Noise

2.0

Grounds

1.0

Safety

1.0

Office Staff

1.0

Maintenance

3.0

Neighborhood

1.0

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

F

Number of reviews in the past 365 days

1

Manager’s Review Engagement

A+

Percentage of reviews responded to

100%

Manager’s Review Reply Time

B

Average time to respond to reviews

11 days

Verified Residents
Reviews with the Verified Badge are from residents surveyed directly from the community, ensuring reviews are from real residents!

Reviews

(37)

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anonymous

Resident 2019 - 2020

11/20/2020

This place has roaches and bed bugs. The staff have no compassion. If you report bed bugs the staff will blame you and charge $500. I don't recommend moving in this place if you have small kids and allergic to bed bugs.See More >
Manager

12/1/2020

Royal Phoenician
Thank you for your feedback. We would be happy to speak with you personally regarding your concerns if you would reach out to our community manager at your earliest convenience. We strive to provide five-star customer service and would be happy to go over your situation with you.
Avatar

anonymous

Resident 2019

6/13/2019

If I could give this property a 0 star I would. These apartments are so low. I lived here during floods from Hurricane Harvey. The property managers did not care at all about the residents. Basically they left everyone stranded on upper floors and didSee More >
Manager

6/16/2019

Royal Phoenician
Thank you for your feedback. During Hurricane Harvey, we worked diligently to assist all residents affected by the Hurricane. We relocated residents who had flooding. All Harvey repairs were resolved by our construction team and our maintenance team is dedicated to providing excellent customer service in a timely manner. If you feel you did not receive assistance, we are happy to discuss your concerns with you during a scheduled appointment at your convenience.
Avatar

anonymous

Resident 2018

12/31/2018

There is a great deal I can say about this apartments. The rent is always fluctuating. There are too many cats. Some of the dumpsters are overflowing. No matter how much you clean you will have roaches ...they wait on you to move in. YouSee More >
Manager

1/2/2019

Royal Phoenician
Thank you for your feedback. We are very sorry you have felt so frustrated and would welcome the opportunity to make things right. Please reach out to our community manager at your earliest convenience so that we may personally address your concerns with you.
Avatar

anonymous

Resident 2017

10/4/2017

It's what you'd expect given the area. I should have known better. Units seem nice at first, and they tell you that they were renovated. To me that means a professional came in and did the work. However once you look closer the truth isSee More >
Manager

10/5/2017

Royal Phoenician
Thank you for your feedback. We are not sure who you are referring to in our leasing office when you moved in, but our property is up to code. If you have concerns about your apartment, please contact the office so that we may rectify whatever issues you are having.
Avatar

anonymous

Resident 2016

7/13/2016

I've lived here since Feb they quick to file evictions on you I've paid my rent and I'm.late and I asked could they reactivate my account to make my payment online they want its flooded and my car got flooded and I had to paySee More >
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anonymous

Resident 2016

1/5/2016

Ok, I moved in last year in March. Management is very nice, but, my first night, roaches where crawling on the ceiling, out of the cabinets , bathroom, closet... so I requested to have another apartment. The moved me buildings, so after thatSee More >
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CharlesCjg

prospectiveVisited 2014

7/1/2014

They steal your money and try to evicted you because you ask them what happened to your money that should have been added as a credit to your account. They have been lying, cheating, and using the COURT system to get away with ROBBERY. ISee More >
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anonymous

prospectiveVisited 2013

10/13/2013

My uncle worked with his company for over 20 years and when he lost his job they harassed him and tried to find a way to evict him because he was the type of tenant to keep them on their toes. They tacked on aboutSee More >
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anonymous

prospectiveVisited 2012 - 2013

9/17/2013

Molding in my apt. Gang violence. Managers do not do anything to fix or get some of these drug dealers out...

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anonymous

Resident 2011 - 2012

9/17/2013

BED BUG CITY! Look, I know that this apartment is a couple bucks cheaper a month then most. Heck, than a lot! But you get what you pay for. When I first moved in I liked it but it quickly changed. From local gang membersSee More >
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anonymous

Resident 2012

9/10/2012

These apts arent HOrrible.. they just have a bad manager,, THE LADY LATOYA IS NEVER AVAILABLE TO SPEAK AND NORMA & ASHLEY WHO WORK THE FRONT DESK ARE VERY NICE WOMEN.. THE NEW LADY rENEE WHO HANDLES THE BOOK KEEPING DOES NOT KNOW HOW TO TALK TO PPL. SHESee More >
Avatar

mimie58

Resident 2007 - 2010

7/3/2010

I've lived here for three years. Everything has been quiet. Staff is great. Everything that I've requested has been taking care off. To me, it's a safe place, they have security on property.See More >
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anonymous

Resident 1997

3/11/2010

I lived here from October to December of 1991. Why so short? Because out of fear for my safety (as a young single woman) I broke my lease and got the hell out! In the two months I lived there, a friendSee More >
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anonymous

Resident 2009

11/7/2009

Nice parking but bad neighbours. u can see all sorts of assaults happening... neighbour girl was almost killed by moving car in parking lot due to a fight with her hubby. he himself hit her in car and she fell unconcious then he came andSee More >
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veryveryunhappyhere

Resident 2008 - 2009

9/11/2009

There have been robbery murders here, car vandalism, theft, noise all hours of the night and trash littering the grounds including beer and liquor bottles. This is a thugs heaven, but it is not for anyone who is decent. Because of our experienceSee More >
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unhappycedrbi

Resident 2008 - 2009

6/16/2009

Do not move here. We are in the process of talking to management about breaking our lease so that we can move out. We are being harrassed by a gang of people who are out to past 4 AM in the morning, drinking,See More >
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bigtape

Resident 2007 - 2008

12/26/2008

First of all, these so called apratments are horrible. The buildings itself should be condemned. I have witnessed a man dead inside his car from being murdered an hour before after coming home from work. If I hadnt of stayed at work late it mightSee More >
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anonymous

Resident 2007 - 2008

12/11/2008

Man these people are a trip they are just horrible and rude at the front office somebody if not me will eventually call the building inspector..That loud mouth white lady manager is something else. They lie about what they will fix, and after Hurricane IkeSee More >
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exhausted909

Resident 2003 - 2008

11/20/2008

A innocent hard working man was killed in the parking lot here. I had warned security about the hoodlums that were hanging out and making a lot of noise, but it continued until someone was robbed and murdered. We have had so manySee More >
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anonymous

Resident 2007 - 2008

10/21/2008

Firstly management is horrible. They are extremly rude and have problems with keeping their records up to date... you'd pay your rent but would have a late notice on your door the next day.Secondly the place is a dump... it's infested with roaches ofSee More >
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anonymous

Resident 2008

9/28/2008

mold mold mold and tell it is mildew but i will be taking legal actions really soon

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torioah

Resident 2007 - 2008

8/6/2008

When they showed me the apartment it was one that they just remodeled very nice, for the price I could'nt resist, until move in day, well its not the one they showed me. the apartment they gave me had dead roaches on the carpet, rustSee More >
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misterman28

Resident 2006 - 2008

7/2/2008

The residents are rude, nasty attitude, managenment is rude and keeps an attitude. The bathtubs and kitchen counters needed to be redone they give you al kind of excuses and acourse rent is cheap so I guess they figure why complain about repair. My unit has beenSee More >
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anonymous

Resident 2007 - 2008

5/28/2008

first of all its in greenspoint(gunspoint) a man was shot in the parking lot below my apartment and the apartment next door to mine was broken into i've been totally traumatized! bugs! the gates are never closed and if you're not ------ you won't fitSee More >
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proverbs_31

Resident 2008

5/28/2008

I rent there but i would not recommend to anyone, they don't fix leaks in apartment i know a few resident that have leaks in the apartment but have not been fixed, i think that is ashamed you want resident to pay rent but the serviceSee More >

Features & Amenities

Laundry
  • Laundry Connections in Unit
  • Laundry On-Site
  • Laundry in Units
Pets
  • Dogs Allowed
    Deposit: Required. Rent: Required. Restrictions: Breed restrictions apply.
    Less Info
    More Info
  • Cats Allowed
    Deposit: Required. Rent: Required
    Less Info
    More Info
Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.
This community is managed by

Rockwell Management

B-
B-
Communities
34

Questions & Answers (0)

Frequently Asked

What are noise levels like at Royal Phoenician?
The community is rated 2/5 stars, which is considered having loud noise levels on average.
How satisfied are residents with the upkeep and overall appearance of the grounds at Royal Phoenician?
The community is rated 1/5 stars, signifying no satisfaction on average.
How safe is Royal Phoenician?
The community is rated 1/5 stars, which is considered being not safe on average.
How satisfied are residents with the neighborhood
The community is rated 1/5 stars, signifying no satisfaction on average.
How effective was the maintenance team when resolving your problem?
The community is rated 3/5 stars, which is considered being moderately effective on average.
How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.
How quickly does management engage with reviews?
Managers have replied within 11 days to their community reviews in the past year.
Who manages Royal Phoenician?
Rockwell Management
What is the pet policy at Royal Phoenician?
Dogs Allowed
Deposit: Required
Rent: Required
Restrictions: Breed restrictions apply.
Cats Allowed
Deposit: Required
Rent: Required
What types of floor plans are available?
1 Bed, 1 Bath
Studio, 1 Bath

Check Availability

Royal Phoenician

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Baths

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Royal Phoenician is an apartment in Houston in zip code 77060. This community has a 1 Bed, 1 Bath Nearby cities include Bellaire, Stafford, Galena Park, Sugar Land, and Missouri City. 77038, 77067, 77535, 77389, and 77014 are nearby zips.